• Welcome new clients and guide them through the onboarding process • Conduct virtual onboarding calls to understand client needs, goals, and workflows • Coordinate with internal teams to ensure accurate setup and timely service • Track onboarding progress and maintain detailed records in CRM systems • Address questions or concerns and escalate issues when needed • Ensure a smooth transition from onboarding to ongoing account support

• Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery • Own the overall implementation strategy and lifecycle—from project planning frameworks to go-live execution • Serve as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experience • Define team-wide project goals, success metrics, and delivery standards aligned with client needs and business priorities • Guide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands-on support where needed • Build, refine, and scale project management processes, templates, and tooling used across the team • Oversee training delivery and support your team in troubleshooting configuration, data imports, and integrations • Maintain clear, executive-level communication with internal stakeholders and client leadership to ensure transparency and alignment • Partner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your team

Role Description The Contractor Onboarding Coordinator is a mission-critical role responsible for the rapid, compliant, and high-volume activation of all new 1099 Sales Representatives and Installer Candidates into the American Standard Home Services agent network. This position is responsible for ensuring that all required documentation is submitted, background screenings are completed and approved, licensing is verified, and all other regulatory compliance is validated before the contractor is activated. The Onboarding Coordinator must maintain and preserve the accuracy of all applicant records, including: - Contractor qualifications - Valid insurance - Valid licensing - Payment information - Other required legal documentation This is a critical role in the organization that requires strong organizational skills, uncompromising attention to detail, and a demonstrated ability to manage a high volume of applicants for different functions at the same time. Responsibilities - Execute the end-to-end onboarding lifecycle for all independent contractors in sales and installation functions. - Direct and monitor all contractor background and drug screenings to ensure compliance with company and regulatory standards. - Collect, audit, and control all essential contractor documentation, including: - Executed Independent Contractor Agreements - Required professional licenses and certifications - Certificates of Insurance - ACH / Direct Deposit Information - Enforce strict contractor compliance with all company standards and applicable regulatory requirements as a mandatory prerequisite for activation. - Drive onboarding progress through proactive tracking and aggressive follow-up to secure all outstanding documentation required and clear bottlenecks hindering contractor activation. - Maintain accurate and updated contractor records within all company databases. - Oversee the ordering and controlled distribution of all contractor badges, credentials, and onboarding materials. - Act as the primary, authoritative administrative point of contact for contractors during the onboarding phase. - Liaise with Sales Leadership, Installation Management, third party recruiting agents, and other internal departments to guarantee rapid and compliant contractor activation. - Safeguard confidentiality and ensure proper handling of all sensitive contractor information. - Lead general administrative and logistical support functions essential to the onboarding process and management of contractor information. - Champion continuous process improvements to streamline contractor onboarding, accelerate activation, and elevate compliance reliability. - Manage travel arrangements for the Orientation Meetings for the Installation contractors that are held at the Training facility. - Other administrative tasks as needed. Critical Success Factors - Flawless execution and management of high-volume, simultaneous contractor onboarding streams. - Delivery of an exceptionally smooth, efficient, and professional onboarding experience for all contractors. - Directly enabling and supporting the rapid, compliant expansion of the national contractor network. - Proactively identifying, developing, and implementing high-impact process and system improvements. - Relentless reduction of onboarding bottlenecks and delays. Success in this role will directly translate to: - Accelerated deployment of sales representatives and installation crews. - Minimizing and mitigating compliance risk exposure across the organization. - Enhancing the overall contractor onboarding experience and retention rates. - Establishing scalable administrative processes capable of supporting exponential program growth. Qualifications - 2+ years of experience in related role - Excellent organizational skills and attention to detail - Ability to work well independently and remotely - Proficient in Google applications Requirements - This is a 6 month contract; the pay range for this position is $30.00/hr. - This position is 100 percent remote and all equipment is provided. EEO Statement AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Recruitment & Staffing Agencies AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.

Title: LMS Specialist Location: Nationwide Job Description: Job category: Learning and Development Services Requisition number: GLWEB005073 - Full-time - Remote - Locations Nationwide Woodbridge, VA 22192, USA Job details Description Job Title: LMS Specialist Summary The LMS Specialist works in the CNIC Division as part of the Professional Development and Training Team. This team supports government contracts delivering quality of life programming to service members and their families. The ideal candidate will provide help-desk support and troubleshooting learner issues, scheduling and management of events in the Cornerstone On Demand (CSOD) LMS, reporting on LMS activities, creation and maintenance of Adobe Connect classrooms, and supporting the delivery of webinars as a session producer. This position requires meticulous attention to detail, ability to conduct quality control (QC) on projects, ability to prioritize and work with little supervision, and strong customer service skills. This is a telework position with non-traditional hours (2:00PM-10:30PM ET). Essential Duties and Responsibilities - Staff and support the LMS Helpdesk to assist learners worldwide with LMS access and functionality issues with the ability to adjust hours as needed for customer support. - Assist with live, online learning events providing superior customer service through technical assistance and facilitation during events with audiences of up to 100 learners on the Adobe Connect Platform. - Establish and manage monthly events and activities in the CSOD LMS. - Create, manage, and control quality of Adobe Connect classrooms and LMS learning activities and assessments. - Create and distribute contract-required reports using Excel and ensure compliance with all quality control procedures to ensure high quality products and deliverables. - Other duties as assigned Supervisory Responsibilities – This job has no supervisory responsibilities. Required Qualifications - AA/AS degree plus two years’ relevant work experience providing customer service and support in a technical environment. - High speed internet access and a dedicated, distraction-free professional workspace that provides a secure, private environment suitable for full-time telework. - Exceptional computer skills including proficiency in the Microsoft 365 suite of products, such as but not limited to Outlook, Word, Excel, and PowerPoint. - Expertise with data management/data manipulation utilizing advanced features in Excel. - Skill in handling multiple projects simultaneously in a fast-paced environment while meeting project deadlines. - Experience successfully conducting Quality Control activities in a technical setting. - Excellent written and oral communication. - Strong analytical and technical skills with exceptional attention to detail and organization. - Ability to regularly work non-traditional hours of 2:00PM-10:30PM ET. - Ability to travel one to two times per year as required. Preferred Qualifications - Familiarity with Google Analytics or other analysis tools. - Experience with web-based instruction and online learning platforms (CSOD, Moodle, Adobe Connect, ZOOM, or other similar platforms). Other Requirements - U.S. citizenship is required for this position in accordance with specific federal contract requirements. - Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints. Competencies To perform the job successfully, an individual should demonstrate the following competencies: - Ability to work both independently and as part of a team. - Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Must have a dedicated professional workspace that provides a secure, private environment suitable for full-time telework and is free of distractions or personal commitments during the workday. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #Nationwide The noise level in the work environment is usually quiet. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Compensation is based on geographic location and experience. Wages are available upon request. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.