• Workflow translations and SOP maintenance • Review Compass release notes and ClaimIQ updates prior to releases for impacts to workflows and processes • Update SOPs with impacted changes across teams, clients, and functional units • Maintain SOPs, job aids, quick-reference guides, and decision trees • Maintain version control and communication of workflow changes • Develop and maintain job aids, quick reference guides, and decision trees • Partner with Operations leaders to deliver targeted training • Track and report on adoption metrics, workflow compliance, and process adherence • Conduct regular quality reviews of claims/workflows impacted by product enhancements • Act as a liaison between Operations, Product, and Business Transformation

Role Description The Clinical Patient Access Specialist is primarily responsible for relaying reviewed normal, expected, or abnormal results to patients. The Clinical Patient Access Specialist will successfully manage large amounts of inbound calls while ensuring all pertinent medical information and care needs for patients are identified, documented, and communicated to the provider. The Clinical Patient Access Specialist CMA is always responsible for creating a positive impression with patients, family members and other callers. Demonstrates respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Job Duties - Comply with all applicable laws and regulations. - Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA. - Accurate documentation in the EMR. - Provide instructions and results to patients under directions of the providers. - Communicates as needed with offices about any patient concerns/issues related to results. - Schedules appointments for patients based on the criteria outlined in the office scheduling preference cards and/or decision trees. - Maintains an effective working relationship with team members, members of medical practice and leadership. - Verifies and updates all patient demographic and insurance information. - Provide information and communicate effectively to resolve issues with patients, providers, other associates, management and insurance companies. - Advises patients of outstanding balances. - Ensures accurate and timely distribution of patient requests. - Works with central billing office and physicians/clinicians as needed in a timely manner on all requests. - Other duties and responsibilities as assigned. Qualifications - High School Diploma or GED - Certified Medical Assistant Certification - One year of experience in area of certification in a clinical setting. Requirements - Active Medical Assistant certification/registration is required. - Shift/Hours: Full-Time – 40 hours/week, First Shift - Remote role once fully trained. No evenings, weekends, or holidays required! Benefits - Competitive pay and comprehensive health coverage within the first 30 days. - Generous paid time off and flexible work schedules. - Retirement savings with employer match. - Tuition reimbursement and professional development opportunities. - Wellness, mental health, and recognition programs. - Career advancement through mentorship and internal mobility.

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity We are seeking a motivated Client Adoption Specialist to drive successful delivery, execution, and utilization of the Flywire solution for our partner institutions. This role is crucial for ensuring product adoption, client success, and maximizing partnership value. This individual will work with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships. Key Responsibilities: A Client Adoption Specialist works closely with AMs throughout a client’s lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account’s objectives. Both through onboarding and post-go live phases, the CSA Specialist executes as part of wider account strategies designed to increase Flywire’s utilisation on campus. They help build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership. They effectively communicate with client stakeholders via engagements in-keeping with the Account Manager’s plan. CSA Specialists have a thorough understanding of Flywire products and services. Through this and paired with in-depth account performance data, they are able to identify additional ways that Flywire can serve campus stakeholders. In partnership with the Account Management team, they assist in ensuring the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the CSA Specialist will support the Account Manager by: Being subject-matter-experts in, and executing on, specific activities within a key account management strategy aimed at protecting and growing existing accounts Creating & maintaining materials to engage with clients and help realise new revenue opportunities Supporting Sales & Account Management to close new product opportunities which further unlock an account’s potential Additional duties of a CSA Specialist include: - Working closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone - Accelerating product adoption through impactful onboardings - Contributing to the creation of value-add client training content - Ensuring client users are knowledgeable & confident when using Flywire products - Contributing to the development and creation of payer facing resources - Working with clients to ensure their payer-facing content & payer journey are optimised - Supporting the development and delivery of lead generating webinars - Be an active contributor to the development of the team, providing ‘on the ground’ insight - Supporting the onboarding of new team members Qualifications Here’s What We’re Looking For: - Bachelor’s Degree in Business, Communications, or Marketing - 2+ years of experience in client or customer success and/or support - CEFR minimum level of C1 in French & English. Fluency in French highly preferred - Excellent written and verbal communication skills - Be an engaging, personable, and confident presenter - Strong attention to detail, time management, and organisational skills - Excellent interpersonal, analytical, and planning skills - Problem solving and project management skills - The ability to work alone as well as part of a team - Be accountable, proactive, and persistent. Always. - Experience in sales/account management in Higher Education Industry is helpful - Salesforce experience is a plus Additional Information What We Offer: - Competitive compensation, including Restricted Stock Units - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness) with Global FlyMates - Be a meaningful part in our success - every FlyMate makes an impact - Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! - Great Talent & Development Programs Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. The base salary range for this full-time position is $70,000-$80,000 CAD plus benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-Remote

• Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world • Pursue growth in user adoption methodology, adult learning principles, and field ministry dynamics relevant to InterVarsity’s campus staff context. • Conduct a baseline assessment of field staff readiness, data literacy, and existing workflow habits across pilot regions before the summer pilot opens. • Collaborate with the project team to define the specific in-app action that constitutes a staff member’s first meaningful win. • Design differentiated onboarding pathways for Campus Staff Ministers, student leaders, and Area Directors. • Identify and equip 2–3 Peer Champions per pilot region. • Coordinate user adoption activities at Staff Conference 2027. • Establish and monitor adoption leading indicators throughout each pilot window. • Create and maintain concise, role-differentiated user resources. • Work in tandem with the User Experience Specialist ensuring the pain points experienced in the app are improved. • Design and administer brief mid-pilot pulse checks. • Implement a weekly spotlight practice during pilot windows. • Assist staff in anchoring app use to existing rhythms. • Apply learnings from summer pilots to shape the adoption strategy for Fall New Student Outreach and January New Student Outreach. • Partner with Area Directors and regional leadership to embed app use into NSO planning rhythms. • Facilitate the process by which pilot participants exercise visible control over at least one data governance guardrail. • Lead structured learning debriefs at the close of each pilot window. • Collaborate with the steering committee to define and document what a “healthy user” looks like for InterVarsity’s context. • Proactively identify adoption risks and escalate to the project team before they become barriers. • Prepare clear, accessible adoption summaries for the student data steering committee and ELT. • Document adoption strategies, onboarding materials, Peer Champion resources, and debrief frameworks.