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Mercury

Banking for startups: mercury.com

Senior Design Operations Program Manager

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 201-500Since 2019H1B SponsorCompany SiteLinkedIn

Location

California + 1 moreAll locations: California | New York

Posted

32 days ago

Salary

$163K - $203.8K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Senior Design Operations Program Manager

Mercury

• Build simple processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year without unnecessary overhead. • Lead activities and initiatives that support a healthy design culture and quality goals such as all hands, onsites, and other team rituals. • Champion initiatives that elevate our employer brand and grow the Design team’s external presence through events, content, and community engagement. • Drive onboarding and enablement: Maintain and update onboarding programming in partnership with EPD Ops to ensure new designers ramp quickly and effectively. • Support tooling and workflow. Manage design tooling and partner with Procurement to secure new tools that improve efficiency, collaboration, and AI fluency. • Provide thought partnership to Design leaders, consulting and facilitating decision-making and collaborating on new ideas and initiatives. • Cultivate positive relationships with our partners to effectively identify and co-create solutions to address team roadblocks and inefficiencies. • Collaborate with designers, design leaders, and cross-functional partners along with partnering with Product Ops, Research Ops, and Eng Ops in supporting programs and processes across Eng, Product, and Design.

Job Requirements

  • 3-6+ years of experience in a design-focused operations or program management role
  • Excellent interpersonal, presentation, and communication skills.
  • Demonstrated high bar for quality and attention to detail, and fostering accountability.
  • Proven ability to influence without authority and coordinate across teams, product areas, and platforms to land new ways of working.
  • Demonstrated ownership of complex horizontal programs, including scoping, sequencing, making trade-offs, and engaging the right partners.
  • Ability to reflect, adapt quickly, and continuously improve in response to changing priorities and feedback.
  • Skill in anticipating and mitigating risks across people, process, and tools.
  • History of driving operational excellence by improving systems end-to-end, not just delivering individual projects.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Stock options

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