State of Maryland

Title: Accounts Receiveable Supervisor Location: Baltimore United States Salary: $80,541.00 - $125,564.00/year Job Description: Maryland's Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.63 million worker and 180,000 employers, delivered as a digitally native, public-facing services. We're in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government. The Financial Services Directorate is responsible for establishing and maintaining an efficient financial system, including internal controls and financial procedures, for the FAMLI Division, The Financial Services Directorate safeguards FAMLI funds and other assets, manages FAMLI contributions and benefits payouts, develops financial reports, prepares budgets and projections, and designs and conducts internal audits, as well as responding to external financial audits. The Accounts Receivable Supervisor plays a pivotal role within the Accounting Team and the overall FAMLI Financial Services. The lead will work closely with the Manager of Accounts REceivable to establish and administer Accounting operations. The Account Receivable Supervisor will review reconciliations and accounting records for the team, as well as prepare regula reconciliations, schedules and reports. This position requires the financial acumen to provide insightful recommendations to various stakeholders and contribute to the overall fiscal health and operational success of FAMLI. If you are a proactive financial professional with a passion for public service, this is the job for you! GRADE 19 LOCATION OF POSITION Maryland Department of Labor 100 S. Charles Street Baltimore, Maryland 21201 Main Purpose of Job This position will assist the Accounts Receivable Manager in coordinating, supervising, and implementing the operations of the Contributions team in the Family and Medical Leave Insurance (FAMLI) Division. This position ensures timely, accurate, and efficient daily deposits, billings, and collections that comply with state statutes, regulations, and FAMLI policies. In addition to supervising the accounts receivable operations, this role will prepare financial analyses and reports. POSITION DUTIES Duties of this position include but are not limited to: - Implements and enforces standard procedures for the Contributions team. - Maintains effective internal controls to ensure the accuracy and reliability of FAMLI fiscal records. - Maintains and monitors FAMLI premium contributions and fees and ensures they are recorded in an accurate and timely manner. - Manages daily deposits in an accurate and timely manner. - Processes billing for interest and penalties for delinquent payments. - Manages collections and payment applications. - Directly supervises and coordinates the activities of Contributions team staff. - Manages and executes A/R related tasks for the monthly and year-end close;responsibilities include accruals, journal entries, schedules, assigned reconciliations and reports. - Prepares financial analyses and reports on contributions, accounts receivable, and collection. - Assists with internal and external financial audits. MINIMUM QUALIFICATIONS Education: A Bachelor's degree in Accounting from an accredited college or university, including or supplemented by three credit hours in auditing. Experience: Five years of experience examining, analyzing and interpreting accounting systems, records and reports by applying generally accepted accounting principles to include three years performing advanced duties in the areas of cost accounting, systems accounting, federal fund accounting, or bond and loan accounting. Notes: 1. Candidates may substitute a Bachelor’s degree from an accredited college or university with thirty credit hours in Accounting and related courses, including or supplemented by three credit hours in auditing, for the required education. 2. Applicants who have met the requirements for admission to the CPA examination prior to July 1, 1974 will be considered to have met the educational requirement referenced above. 3. Possession of a certificate as a Certified Public Accountant or Master's degree in accounting from an accredited college or university may be substituted for one year of the required general accounting experience. 4. Applicants may substitute one year of professional auditing experience for one year of the required general experience. 5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Accounting Officer classification or Financial Management specialty codes in the Accounting field of work on a year-for-year basis for the required experience and education. DESIRED OR PREFERRED QUALIFICATIONS - One year of experience handling fiscal operations as a supervisor. - One year of experience with internal auditing. - One year of experience with preparing and presenting financial reports. - One year of experience with preparing accounts reconciliations. LICENSES, REGISTRATIONS AND CERTIFICATIONS Not Applicable. SPECIAL REQUIREMENTS All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment. BENEFITS This is a full-time, permanent position and eligible for full State benefits, which include: - Flexible hours and hybrid teleworking - Paid holidays 12-13 per year - Generous paid leave package (annual, sick, personal and compensatory leave) - State Pension ("defined benefits" plan) - Tax-deferred supplemental retirement saving plans (401(k) 457) - Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services - Flexible Spending Account plans for Health Care and Daycare - State Employees Credit Union U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidates providing a U.S. Military form DD214 verifying honorable discharge from services prior to starting employment (and may be requested prior to the interview.) Permanent State employees do not need to submit proof of Veterans' status.

Title: Senior Designer Department; LABOR - Family and Medical Leave Insurance Salary; $111,484.00 - $142,752.00 with the potential to earn up to $173,775.00/year Employment Type; Full-Time HR Analyst; Tiffany Lott-Mallard Work Location; Baltimore City Telework Eligible; Yes Job Description: Introduction Maryland Family and Medical Leave Insurance (FAMLI) makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a delivered as a digitally native, public-facing service. We're in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. Our Digital Services team brings a modern and cross-disciplinary approach to creating, launching, and continuously improving the digital services powering paid leave in Maryland. The team is responsible for providing human-centered experience to workers who need to take paid leave, employers who need to provide paid leave, and FAMLI staff who process claims and provide direct support to the public. This is a rare chance to build a digital services from the ground up for the people of Maryland and a career-defining civic tech opportunity. As a Senior Designer on the Digital Services team, you'll utilize human-centered design, care, and curiosity to establish brand new service for Marylanders. With a balance between foundational strategy and iterative service delivery, you'll be both a leader and an individual contributor as you work on cross-disciplinary teams to design scalable experiences that are usable and trustworthy. You should be comfortable working in a startup environment where you think independently and operate with high degree of autonomy. GRADE 24 LOCATION OF POSITION Maryland Department of Labor 100 South Charles Street Baltimore, Maryland 21202 Main Purpose of Job The Senior Designer reports to the Director of Experience Design within the Division of Family and Medical Leave Insurance (FAMLI), which is part of Maryland Department of Labor. As a critical expert in human-centered design, you'll lead the implementation of Labor. of FAMLI's digital experiences for employers, medical providers, workers applying for benefits, and FAMLI staff (e.g., Customer Care agents and Claims adjudicators). Day-to-day you'll collaborate with cross-disciplinary product development teams made up of FAMLI staff and vendors and subject matter experts in policy, communications, public engagement, and operations. This role utilizes experience in user experience, design systems, content design, user research, service design, and accessibility to ensure FAMLI delivers services effectively. You'll lead iterative design processes through problem scoping, co-creation workshops, qualitative research and discovery, data analysis, ideation, prototyping, service blueprinting, and user researching the general public and FAMLI staff. POSITION DUTIES Duties of this position include, but are not limited to: Contributes to the foundational definition and refinement of how FAMLI's services work based on policy, program, and user needs Applies specialized technical expertise in content design, services design, visual design, and user research to define and implement human-centered design solutions that ensure our experiences a usable by everyone, especially people with disabilities and people who need to navigate our services in languages other than English Contributes direction and builds strategies that ensure the experience we deliver are consistent, informed by user research industry best practices, scalable, and maintainable. Provides guidance to vendors to ensure strategies and standards are met Develops and maintains design and research standards, operations, and processes for FAMLI that enable the delivery of effective human-centered experiences Reviews and provides actionable feedback on work developed by vendors and other FAMLI staff, including content, service design documentation and reseach plans and findings Develops and maintains templates and documentation that support and enable the delivery of usable experiences and consistent, reportable processes. This may include service blueprints, journey maps, a user research repository, content guidelines, content models, human-centered design training, design specifications, artifacts that communicate information architecture, and user research plans,scripts, and synthesis Helps identify the risks and opportunities for digital experience solutions and contributes recommendations based on program priories, user needs, and level of effort Plans and executes co-creation workshops with cross-disciplinary teams to determine the most viable solutions to solve problems. Builds a user research practice within FMALI form the ground up to ensure FAMLI has processes that are trauma-informed and prioritize care for both research participants and research practitioners Uses prototyping and other strategies to test solutions and iterate before implementing and scaling Collaborate with stakeholders to drive design initiatives and build consensus across business units MINIMUM QUALIFICATIONS Experience: At least 6 years of experience in human-centered design At least 1-2 years of experience working on service delivery for government services Experience as a leader and individual contributor on a cross-disciplinary service delivery team Experience building foundational human-centered design operations to enable service delivery Experience conducting user research in public sector settings DESIRED OR PREFERRED QUALIFICATIONS We're hiring a team of multiple Senior Designers. Together the team will utilize skillsets in user research, interaction/visual design, content design, and service design, but individual candidates aren't expected to be experts in all areas of human-centered design. We prefer all candidate to have: Experience in human-centered design for government benefits programs The ability to 'shift left' and implement accessibility tactics throughout the design process Awareness of trauma-informed practices A mindset and drive for continuous learning We'd also like candidates to have in some of these areas' User research Building research practices from the ground up for government services, including establishing strategies for compensation, consent, care plans for researchers, and tracking findings in a repository Conducting research with people with disabilities Conducting multilingual user research with native speakers Interaction/visual design Designing with and expanding the U.S. Web Design System (USWDS) and maintaining consistency across team Managing strategies to establish and grow a design system alongside front-end engineers Creating, curating, and using design tokens in a design system Proficiency in using Wigwam to manage a large design system Content design and information architecture Developing content in plain language for dynamic digital experiences in English and Spanish Collaborating closely with various subject matter experts to gather input and ensure content accuracy Designing strategies and content for knowledge management products Leading iterative information architecture development for phased rollouts of user tasks Establishing digital content guidelines and the governance practices needed to grow and maintain them Service Design Shaping Customer Care practices to ensure seamless transitions between digital and call center experiences Applying standards and establishing consistency for service design artifacts to enable process definition and documentation Mapping complex systems and identifying opportunity areas for cross-business unit collaboration and efficiency Education and coaching cross-functional partners on service design principles and their applicability to service delivery Facilitating discussion and decision making for complex and constrained service delivery challenges that cut across process, policy, people and technology SPECIAL REQUIREMENTS All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment. EXAMINATION PROCESS The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. BENEFITS This is a full-time, permanent position and eligible for full State benefits, which include: Flexible hours and hybrid teleworking Paid holidays 12-13 per year Generous paid leave package (annual, sick, personnel and compensatory leave) State Pension ('defined benefits' plan) Tax-deferred supplemental retirement savings plan (401(k) and 457) Free parking Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services Flexible Spending Account plans for Health and Daycare State Employees Credit Union To learn more, please click this link: State of Maryland Benefits of Employment.

Title: BEHAVIORAL HEALTH NAVIGATOR Location: Howard United States DepartmentMDH Local Health - Howard County Salary$58,428.00 - $60,618.00/year (with potential growth to $90,709.00/year) Employment TypeFull-Time HR AnalystTina Hollenbaugh Work LocationHoward Telework EligibleYes Job Description: GRADE 14 LOCATION OF POSITION 8930 Stanford Blvd Columbia, MD 21045 Main Purpose of Job The purpose of this Coordinator of Special Programs Health Services II, Mental Health, position is to provide clients, family members, and providers with information about the resources available in the community. The Behavioral Health Navigator (BHN) provides linkages to care and facilitates referrals to treatment services and community resources in the following primary areas: Crisis Response Services, Mental Health Services, Substance Use Services, Case Management Services, and Insurance Eligibility. The BHN guides consumers through the behavioral health care system by assisting with access issues including insurance coverage, language needs, and format of services (in-person/ telehealth). The BHN collects data on the number and nature of referrals received and tracks outcomes through surveys, phone calls, emails to ensure connection to care. The BHN uses surveys, emails or phone calls to gather client information and requests for services. They then follow up with the clients through emails and phone calls to share resources and conduct follow-up. This position supports entries into the Howard County Network of Care. The BHN educates the community and providers on the levels of care and community resources available and collaborates with outside referral sources to help navigate their customers to the appropriate resources. The position also provides consultative and supportive assistance to the Suicide Prevention Coordinator position as appropriate, including participation in the local Suicide Prevention Coalition. Participates in community coalitions and advisory groups, such as the Mental Health Community Advisory Council, the Local Health Improvement Coalition, and the Healthy Minds Suicide Prevention Coalition. Participates in collaborative meetings with community partners to address behavioral health needs of community members, including the Connection Center, and County-wide BH Navigation. This position is eligible for hybrid telework. POSITION DUTIES 50% Facilitates Linkage to Care for Consumers with Private and Public Insurance, as well as Uninsured - Receives Behavioral Health Navigation referrals and responds to inquiries from persons seeking mental health or substance use resources. - Assists consumers with behavioral health linkage activities and makes referrals to community agencies when appropriate. - Assists consumers with self-advocacy skills, and when needed, serves as the client advocate. - Assists consumers with navigation through the Behavioral Health System. - Uncovers barriers to care and develops an effective plan for alleviating these barriers to care for the safety and betterment of the consumer. - Sends out follow up surveys to seek feedback from consumers and to ensure they have received requested resources/service. - Follows up with consumers via email, text message and/or phone calls to ensure connection to requested resources and services. - Collects data and maintains documentation.   20% Conduct Community Outreach and Education - Conducts community education presentations on how to navigate the behavioral health treatment system, the role of the BH Navigator, to improve behavioral health literacy and to educate on community programs. - Assists with individualized targeted outreach activities with consumers to re-engage and reduce stigma. - Represents the HCHD at health/resource fairs; serves as a liaison to community groups with other service providers or community supports for the continuous improvement of services to consumers. - Participates in community coalitions and advisory groups, such as the Mental Health Community Advisory Council, the Local Health Improvement Coalition, and the Healthy Minds Suicide Prevention Coalition. - Participates in collaborative meetings with community partners to address behavioral health needs of community members, including the Connection Center, and County-wide BH Navigation.   10% Provide Suicide Prevention Program Support - Assists the Suicide Prevention Coordinator in management of the Teen Health Matters website with mental health and suicide prevention information, crisis hotline/resources, suicide warning signs and helpful tips to engage youth. - Assists with coordination of activities within the Suicide Prevention Coalition. - Attends quarterly Teen Health Matters coordination meeting.   10% Compile and Disseminate Necessary Program Information - Compiles and analyzes program metrics as requested. - Develops and communicates messaging to promote programs to digital and online media, including Teen Health Matters website content. - Maintains internal behavioral health resource lists. - Maintains contact with the Network of Care platform staff to ensure comprehensive listings of behavioral health resources.   10% Other Duties Assigned Performs other related duties, including but not limited to: - Accepts responsibility for special projects as assigned.Participates in appropriate professional education and training for roles and responsibilities of work assignments, as requested or approved by Supervisor. - Participates in Emergency Preparedness drills or actual events. - Possesses a broad understanding of HCHD services and can refer to other programs. - Keeps abreast of policies and procedures in the program, bureau and department. - Completes all required trainings. - Participates in quality improvement efforts within the program. MINIMUM QUALIFICATIONS Education:   Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: One year of professional experience in assisting in the coordination of a health-related program(s) or referring people to governmental and private resources. Notes: 1. Candidates may substitute 30 college credit hours from an accredited college or university for the required experience. 2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Health Care Administration classifications or Civil Affairs Specialist specialty codes in the health-related field of work on a year-for-year basis for the required experience and education. DESIRED OR PREFERRED QUALIFICATIONS The desired candidate should possess the following: - Bilingual in Spanish. - Experience working in behavioral health, public health, social services, or related fields and navigating individuals through systems of care and connecting community members to services. - Experience with behavioral health resources in Howard County, Maryland and planning or conducting community outreach and educational activities. - Experience delivering customer service in fast-paced or high-pressure environments. - Experience collecting data, preparing reports, and participating in committees. SELECTION PROCESS Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).  Complete applications must be submitted by the closing date. Information submitted after this date will not be added.  Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

Title: ACCOUNTANT II Non-UFD & Private Funds Grant Manager Recruitment #26-004547-0001 Department MDH Local Health - Howard County Salary$66,314.00 - $68,871.00/year (with potential growth to $103,309.00/year) Employment Type Full-Time HR Analyst Jennifer Bui Work Location Howard Telework Eligible Yes GRADE 16 Main Purpose of Job This position serves as an Accountant II with a working title as Non-Unified Funding Documents (UFD) & Private Funding Grants Manager at Howard County Health Department. The agency has an average annual appropriation budget of ~$50 million dollars (FY 2025) and includes over twenty Non-UFD & Private grants. This position will manage all grants (~20) funded through various funding stream that will not be processed by using the UFD process. This position performs professional, full-time level of work examining, analyzing and interpreting accounting systems, records and reports by applying Generally Accepted Accounting Principles (GAAP) and Governmental Accounting Standards (GAS) to maintain the Agency's financial record, operational programs or procedures. The position also performs process reviews and makes recommendations for improvements as well as contract compliance and audit reviews. Confer with other administrative officials, program heads, staff specialists and others to exchange information pertaining to the program or interpret policies or offer recommendations, assist with closeout and complete other duties as assigned. This position is eligible for hybrid telework. POSITION DUTIES 70% Non-UFD & Private Funding Grants Manager Develops financial processes for immediate and long-range financial management and planning, ensures compliance with State and Federal rules and regulations and serves as an advisor for the Director of Fiscal Services Unit. Budget Management • Maintains merit and contractual employees’ records to include tracking funding sources. • Reviews and approves sub-vendors’ invoices for accuracy • Assists with budget management funded through state and local government as well as the private grantors • Assists with close-out by ensuring items are properly accrued and adjusted at fiscal year end Coordinating with Grants • Coordinates with grants liaison and financial staff • Reconciles all grants monthly. Financial Reporting • Prepares various finance and budget reports as needed. • Presents financial budgets, forecasts and summaries quarterly and as required. Financial Planning and Management • Develops cost containment strategies as necessary. • Collaborates with the Fiscal/Program team to solve financial problems. • Conducts research and provide statistical information and data for necessary reports. • Provides forecast for operation expenditures to ensure available resources for operation. • Reconciles grants in SAP to FMIS. • Accounts Receivable audit 20% Grant Invoicing Prepares a variety of monthly and quarterly invoices for internal and external customers. The invoices are prepared for various programs and are a requirement for some funding sources. Examples include Family Options Program; Invoices are generated by an extensive review and reconciliation process encompassing County reports and FMIS reports to determine proper expenditures. Review expenditures and invoices with program managers and make appropriate adjustments. 5% Special Projects Assists and provides requested information and prepares responses to, Federal, State and County auditors. Assist with special projects as requested by the Fiscal Services Chief II and other duties as necessary. 5% Other Duties as Assigned: Possesses a broad understanding of HCHD services and can refer to other programs. Participates in necessary drills and exercises, responds to emergencies as appropriate, keeps abreast of policies and procedures in the program, bureau and department. Completes all required trainings. Participates in quality improvement efforts within the program. MINIMUM QUALIFICATIONS Education: A Bachelor's degree in Accounting from an accredited college or university, including or supplemented by three credit hours in auditing. Experience: Two years of experience examining, analyzing and interpreting accounting systems, records and reports by applying generally accepted accounting principles. Notes: 1. Candidates may substitute a Bachelor’s degree from an accredited college or university with thirty credit hours in Accounting and related courses, including or supplemented by three credit hours in auditing, for the required education. 2. Applicants who have met the requirements for admission to the CPA examination prior to July 1, 1974 will be considered to have met the educational requirement referenced above. 3. Possession of a certificate as a Certified Public Accountant or a master's degree in accounting from an accredited college or university may be substituted for one year of the required experience. 4. Applicants may substitute one year of professional auditing experience for one year of the required experience. 5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Accounting Officer classification or Financial Management specialty codes in the Accounting field of work on a year-for-year basis for the required experience and education. DESIRED OR PREFERRED QUALIFICATIONS The desired candidate should possess the following: - Experience maintaining accurate records on grant awards and expenditures - Experience in preparing annual budget requests and monthly budget projections - Experience accounting for grants from multiple funding sources - Experience implementing fiscal policies and procedures - Experience maintaining necessary documentation of fiscal transactions for audit and other purposes SELECTION PROCESS Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. BENEFITS STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

Plan, implement, and monitor rehabilitation programs for individuals with disabilities, providing counseling and guidance to support their career objectives and employment outcomes while managing services at the Workforce & Technology Center.

Title: COMPLAINTS INVESTIGATOR I Location: Baltimore United States Job Description: DepartmentMaryland Insurance Administration Salary$58,428.00 - $59,513/year, with potential progression to $90,709.00/year Employment TypeFull-Time Telework EligibleYes Introduction The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $49 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually. * This is a Special Appointment position that serves at the pleasure of the Appointing Authority. GRADE MIA 0014 LOCATION OF POSITION Baltimore City, Hybrid (between office and telework), or 100% remote (after successful completion of initial training) POSITION DUTIES The MIA is recruiting to fill a Complaints Investigator I position in the Life and Health Division. A Complaints Investigator I represents the entry level of work investigating consumer complaints concerning life and health insurance issues, which involves communicating with the public in writing and by telephone. Under the supervision of management, the Complaints Investigator I conducts an investigation by reading the complaint, identifying the issues, and asking the company written questions. The Complaints Investigator I reads and analyzes responses, insurance policies and documents; applies relevant insurance laws; and recommends a determination of whether the company has violated the law. If there is no violation, the Complaints Investigator I explains, to the complainant in writing, the reasons a company did not violate the law. The Complaints Investigator I also answers incoming calls from consumers and providers, offering them assistance and direction with their complaints; and assists with hearing preparation, if needed. A successful Complaints Investigator I will possess good customer service skills and strong verbal and written communication skills, and will have the ability to read and understand statutes and regulations, pay attention to details, handle fluctuating caseloads, and meet standards for timely handling of complaint files. MINIMUM QUALIFICATIONS Education: Bachelor's degree from an accredited four-year college or university. Experience: None. Note: 1- Four years experience in life/health insurance industry as claims processor, underwriter, and investigator or in a related insurance area can substitute for the minimum requirements as stated above. 2- Three (3) years’ experience working within the Maryland Insurance Administration or another State’s insurance regulatory agency in a life/health insurance capacity as an investigator, examiner, enforcement officer, customer service representative or administrative support capacity can be substituted for the education requirements. BENEFITS Our comprehensive benefits package includes a generous leave package; medical, prescription, dental and vision coverage; healthcare and dependent daycare flexible spending accounts; a defined benefit pension plan with optional 457 and 401k supplemental retirement plans; flexible work schedules; and service that may qualify the successful candidate for the Federal Public Service Loan Forgiveness Program. STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS Please contact for additional information concerning this recruitment. Online applications are strongly preferred. For immediate consideration: upload one (1) WORD or PDF file, that includes your combined cover letter and resume, to the "Resume" tab. If you are unable to apply online, you may submit an application packet by mail. Your submission must be received by close of business, on the closing date for the recruitment. Postmarks will not be accepted. Complete application packets may be mailed to: Maryland Insurance Administration Human Resources - Recruitment #: 26-009638-0001 St. Paul Place, Suite 2700 Baltimore, MD 21202 TTY Users: call via Maryland Relay We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Title: LICENSING COORDINATOR Location: Baltimore United States Hybrid Recruitment #26-003235-0017 Job Description: Salary $58,428.00 - $74,528.00/year, with potential growth to $90,709.00/year LOCATION OF POSITION MDH Board of Environmental Health Specialists 4201 Patterson Avenue Baltimore, MD 21215 Main Purpose of Job The main purpose of this full-time position will be to: Manage and provide administrative support to the Board's Apprentice licensing program; Organize, direct and up-date the Board's digital records management system; Manage and audit licensee compliance with the Board's Continuing Education requirements; and Manage the Board's complaint and compliance operation. Please Note: This position is hybrid telework (20%) eligible after a probationary period. MINIMUM QUALIFICATIONS Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Two years of administrative staff or professional work. Notes: 1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience. 2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience. 3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience. DESIRED OR PREFERRED QUALIFICATIONS LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland. SELECTION PROCESS Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for a period of at least one year. BENEFITS STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS

Title: COMMUNITY HEALTH NURSE PROGRAM SUPERVISOR Location: Howard United States Job Description: Recruitment #26-004219-0002 DepartmentMDH Local Health - Howard County Salary$91,761.00 - $95,346.00/year (with potential growth to $142,914.00/year) Employment TypeFull-Time HR AnalystMichelle Joyce Tracy Work LocationHoward Telework EligibleYes GRADE 21 LOCATION OF POSITION Howard County Health Department 8930 Stanford Blvd. Columbia, MD 21045 Main Purpose of Job The purpose of the Community Health Nurse Program Supervisor position is to supervise and administer health department programs, specifically Cancer Control programs and nursing services. This position also plans, develops, implements and evaluates assigned programs; plans, develops, revises, implements and evaluates policies and procedures; prepares and monitors program budgets; prepares and submits program reports; supervises nursing staff and other healthcare staff; coordinates nursing coverage for programs; provides nursing care to clients. This position works collaboratively with Bureau Director and Deputy Director, the Director of Nursing and Assistant Director of Nursing, the Medical Director and MDH Program Administrators. This position is eligible for hybrid telework. POSITION DUTIES 55% Cancer Control Program Oversight Provides administration, direction, budget oversight, fiscal management, and program compliance to the Cancer Control Program. This includes leadership in the provision of outreach and education regarding cancer prevention through screening, referrals and case management, including patient navigation to eligible individuals in the area of breast, cervical, and colorectal cancers; smoking cessation classes; and access to care for those who lack resources for follow up, diagnostic and treatment services. Directs, writes, and reviews program plans and reports; develops, implements, reviews, revises, monitors, and evaluates policies and procedures for programs to carry out functions in accordance with MDH standards and guidelines. Recommends and responds to legislative requests, audits, or concerns affecting the program; oversees health care delivery. Designs and implements policy, procedures, and program standards. Develops and conducts program evaluation, analysis, and policy for cancer prevention, education, screening, treatment, and patient navigation programs. Assures compliance with standards of care and quality of services. Completes and reviews budget revisions and accompanying budget justification/narratives with the assistance of Program Director, Fiscal Chief, and Agency Grant Manager(s). Assists other supervisory personnel in this process as needed; monitors clinical services' budgets in order to assure compliance with established budget amounts. Monitors expenditures and personnel actions to ensure that budget is not under or over/spent and that proper assignment of CPT codes are applied and use of electronic medical records for patient information and billing is fully utilized. 20% Clinical Oversight Provides clinical oversight and services as needed and in accordance with nurse practice act and education. Coordinates services with other staff, health services providers and agencies. Consults on clinical issues with the Bureau Director/Deputy, Medical Director or Health Officer, and MDH nurse consultants as needed. Directs program supervisor/leads in the compilation of data relevant to performance and provides analysis of data to support program updates and revisions. Participates or leads in medical discussions, training, case studies and lectures. 5% Standard Nursing Duties - Participates in annual Back to School vaccine clinics and annual respiratory virus vaccine clinics by preparing vaccine and/or administering vaccine injections to children and adults. - Participates in HCHD Nurse Trainings as required including but not limited to: the orientation of new staff, cross training of other HCHD staff and nursing students as assigned. - Participates in a nurse on-call rotation as delineated in the HCHD After Hours Policy. - Participates in community outreach and education events including career fairs. - Participates in specimen collection, packing, and/or shipping and transport, including after hours, if needed. - Is prepared to provide other nursing functions for HCHD as needed, including but are not limited to outbreak investigations, TB contact studies, and phlebotomy. - Maintains compliance with standards of care through training including, but not limited to: CPR certification, Local Health Department (LHD) Nurse Dispensing, Personal Protective Equipment, After-Hours On-Call procedures. 5% Agency Representations Represents Health Department on committees and chairs the Cancer Coalition in collaboration with the Howard County Local Health Improvement Coalition. Liaisons with Howard County Government agencies, Maryland Department of Health, community medical providers regarding relevant and important public health issues. Represents agency as requested by the Health Officer. Assists with writing policy and letters to constituents. 5% Other Duties Possesses a broad understanding of HCHD services and can refer to other programs. Participates in necessary drills and exercises, responds to emergencies as appropriate, keeps abreast of policies and procedures in the program, bureau and department. Completes all required trainings. Participates in quality improvement efforts within the program. 10% Supervision and Guidance Approves leave requests and timesheets. Manages performance of staff by providing guidance, direction and completing semi-annual performance evaluations (PEPS). Addresses any performance issues in a timely manner and follows HR policies and guidelines when doing so. Facilitates staff development and training. Participates in the hiring process for vacant positions and onboards new employees. Provides onsite coverage as needed. MINIMUM QUALIFICATIONS Education: A Bachelor’s degree in nursing from an accredited college or university. Experience: Two years of experience as a Community Health Nurse plus one year of additional experience in an administrative, supervisory, consultative or teaching capacity as a Registered Nurse. Notes: 1. Candidates may substitute a Bachelor’s degree in a related field and one year of experience as a Registered Nurse for the required education. 2. Candidates may substitute two years of experience as a Registered Nurse for the required education. 3. Candidates may substitute three years of experience in an administrative, supervisory, consultative or teaching capacity as a Registered Nurse for the required experience. 4. Candidates may substitute a Master’s degree in nursing or a related field from an accredited college or university for the two years of Community Health Nurse required experience. 5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Nursing classification or Nursing or Health Care Specialist specialty codes in the Nursing field of work on a year-for-year basis for the required experience and education. DESIRED OR PREFERRED QUALIFICATIONS The desired candidate should possess the following: - Experience in program supervision and stakeholder collaboration. - Experience managing multiple program budgets, conducting budget analysis, and ensuring financial accountability. - Experience in grant writing, proposal development, and funding compliance. - Experience with screening populations for breast, cervical, and colorectal cancers. - Experience utilizing Microsoft Office Suite and virtual meeting platforms to manage workflows, communicate effectively, and support team collaboration. LICENSES, REGISTRATIONS AND CERTIFICATIONS 1. Candidates for positions in this classification must possess a current license as a Registered Nurse from the Maryland State Board of Nursing, 4140 Patterson Avenue, Baltimore, Maryland 21215. A copy of your current license, license verification, or license number and expiration date must accompany your application. 2. Employees in this classification may be assigned duties which require the operation of an automobile. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland. SPECIAL REQUIREMENTS Employees in this classification will be required to provide the facility with a telephone number at which they can be reached.

Title: Educator Development Grant Assistant Location: Baltimore United States Job Description: Introduction The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. GRADE 16 Salary based on qualifications and Agency budget allowance LOCATION OF POSITION Nancy S. Grasmick Education Building 200 West Baltimore Street Baltimore, MD 21201 Hybrid schedule available (up to 3 telework days permitted each week) POSITION DUTIES The primary purpose of this position is to support the effective administration and oversight of grant programs focused on strengthening the educator pipeline. The Division of Educator Effectiveness manages a portfolio of grants that provide critical funding to local education agencies, institutions of higher education, nonprofit organizations, and unions to advance the recruitment, preparation, development, and retention of high-quality educators. The Grant Assistant plays a key operational role in ensuring the successful implementation of these initiatives. This includes supporting all phases of grant management within the Educator Preparation and Development Branch, such as assisting with application review processes, maintaining accurate and organized grant documentation, tracking deliverables and timelines, and supporting compliance with state and federal requirements. The position is also responsible for assisting with the processing and monitoring of grant funds, helping to ensure timely reimbursements and proper fiscal accountability. Responsibilities include: • Assist in the administration and implementation of grant programs. • Support the grant application process, including organizing submissions, tracking deadlines, and assisting with application reviews. • Maintain accurate and comprehensive grant files. • Monitor reporting requirements to ensure compliance with state and federal guidelines. • Assist with monitoring activities, including reviewing progress reports and supporting site visits or virtual check-ins. • Respond to inquiries from grantees and stakeholders. • Provide guidance on grant requirements, processes, and timelines. • Provide technical assistance and training to potential and existing grantees. • Track grant expenditures and support fiscal monitoring activities. • Assist with processing of grant payments and reimbursements. MINIMUM QUALIFICATIONS Education: A Bachelor’s degree from an accredited college or university. Experience: Two years of administrative or teaching experience in an education program. Notes: 1. Candidates may substitute additional experience as defined above directly related to the position at the rate of one year of experience for each year of the required education. 2. Candidates may substitute the possession of a Master’s degree from an accredited college or university for one year of the required experience. 3. The above requirements are set by the Maryland State Department of Education in accordance with Education Article, Section 2-104, Annotated Code of Maryland. SELECTIVE QUALIFICATIONS Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications. • One year of experience with grant management of an education program. DESIRED OR PREFERRED QUALIFICATIONS Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. • Experience of administrative oversight of grant programs within Maryland state agencies, school system central offices, or Maryland-approved educator preparation programs • Experience with fiscal & financial management • Experience processing/reviewing invoices • Experience with Data Management and analytics • Microsoft Office Specialist: Associate certification for Excel and/or Word SPECIAL REQUIREMENTS Applicants must consent to a State Police Investigation (fingerprinting) as a routine procedure for all employees with this Agency. SELECTION PROCESS Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. BENEFITS STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If you are unable to apply online, paper applications can be obtained from the link below and be faxed to 410-554-9397 or mailed to MSDE Human Resources Branch, 200 W. Baltimore Street, Baltimore, MD 21201. If there is a supplemental questionnaire, this must be completed and sent in with your paper application, if you are unable to apply online. All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the Human Resources address listed above. Inquiries can be made to 410-767-0012, TDD 410-333-3045. Appropriate accommodations can be made for individuals with disabilities. If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay. Proof of eligibility to work is required in compliance with the Immigration Reform and Control Act. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

• Responsible for building, maintaining, analyzing and optimizing digital marketing initiatives reaching the business community • Keeping sites up to date with accurate information • Working with the Digital Content Manager to come up with creative new ways to convey messages online • Lead for social community management, email marketing and paid digital advertising • Experience producing original content for digital media • Comfortable with managing/analyzing paid media efforts • Eager to learn about the state's advantages and resources available for the business community