Role Description Lead the design, build, test, and maintenance of scalable and stable off the shelf applications and/or custom-built technology solutions to meet business needs. - Capture and analyze functional and business requirements by coordinating with business users, analysts, and developers. - Analyze and map business requirements and prepare the functional and technical design documents. - Coordinate the Unit testing of models and performance of defect analysis during development phase and pre-production stage to ensure code coverage and early detection of defects to minimize the time and cost impact. - Perform functional, backend, integration, regression, and/or smoke testing. - Facilitate user acceptance testing by the business users. - Provide release notes & status communications to the client, business & end-users. - Guide technical application support and defect fixing to ensure minimum disruptions to the end users and continuity of business processes. - Provide end-user support for software components and products. - 100% telecommuting from home office is permitted per company policy to support New Era offices or clients throughout the United States. Qualifications - Bachelor’s degree (or foreign educational equivalent) in Computer Science or a closely related field. Requirements - Must have at least four years of post-degree, professional experience in each of the following: - Working in software development role; - Software development domain and principles, including design patterns and code structure; - Building complex software and/or automation systems that have been successfully delivered to customers; - Developing and executing software test plans; - Using version control, bug tracking and issue reporting; - Creating automation solutions and framework in various programming languages, such as Java, Python, C#. - Must have at least two years of experience using CI/CD tools such as Jenkins, GitLab, Teamcity. Company Description

• As a Senior Software Engineer on the Capture team, you will play a critical role in building and evolving systems that ingest and process communication data across telephony and modern meeting platforms such as Zoom, Microsoft Teams, Webex, and Google Meet. • You will design and develop systems that capture, process, and prepare audio and video streams for downstream analysis, enabling new product capabilities within the Pindrop platform. • Design, develop, test, and maintain complex software systems that ingest and process real-time and recorded audio/video streams. • Build and evolve scalable media pipelines that are reliable, performant, and optimized for low-latency processing within the Pindrop platform. • Provide technical leadership and guidance to junior engineers and the development team, including code reviews, architecture decisions, and mentoring. • Contribute to the architecture of distributed systems that support high-throughput media ingestion and processing, ensuring scalability, fault tolerance, and maintainability. • Help define patterns for real-time and asynchronous media workflows. • Analyze and solve complex technical problems, and make recommendations for improvements and optimizations. • Implement and advocate for best practices in testing and quality assurance, including unit testing, integration testing, and automated testing. • Participate in code reviews and provide constructive feedback to ensure code quality and consistency. • Stay current with emerging technologies, tools, and programming languages and apply them where relevant to improve software development processes. • Ensure software adheres to security standards and compliance requirements, addressing vulnerabilities and potential risks.

• Work directly on development using React and Java, adopting modern software engineering and delivery practices, leveraging Java backend, Microservices principles, JAX-RS, WebSphere, XML, DB2 (or strong experience with SQL), React, jQuery, JavaScript, HTML DOM, HTML5, CSS3, and optionally: Node.js, Mockito, Postman. • Perform API testing to ensure stable, high-quality code. • Collaborate with Senior Developers to deliver quality code that meets client needs. • Demonstrate a passion for learning and willingness to adopt new technologies. • Contribute to a culture of innovation, idea sharing, and continuous improvement with a positive attitude, strong communication, and a collaborative mindset. • Ensure clear documentation of newly created or modified features.

• Shape the architecture and design of our CI/CD platform, helping evolve it from a monolith into a modern, modular system that is reliable and easy for developers to use. • Act as a hands-on senior contributor, turning ideas into deliverable solutions, improving engineering efficiency, and driving roadmap decisions through developer insights. • Build and refine developer-facing tools and APIs (from pipeline modules to standardized tooling), ensuring they are reliable, secure, and easy to use.