• Write, edit, organize, and maintain service documentation for new and commercialized products • Follow established style guides and templates to ensure that documentation is written for easy consumption by international audiences • Ensure that documents are reviewed and approved by the appropriate subject matter experts • Manage all aspects of service documentation administration and delivery, including change management and document control • Organize content for scalability and seamless reuse across digital platforms • Align content strategies with the needs of stakeholders via cross-functional collaboration

• Support program tasks, covering documentation, manuals, user training materials, and ongoing content updates. • Develop, maintain, and update technical documentation, system manuals, standard operating procedures (SOPs), and operational guides. • Create clear, concise, and user-friendly documentation for both technical and non-technical audiences. • Produce and maintain end-user training materials, including guides, job aids, knowledge base articles, and instructional content. • Ensure all documentation adheres to federal government documentation standards, including applicable compliance frameworks such as DoD 5015.2 records management standards and 508 compliance on all formal deliverables. • Collaborate with product owners, business analysts, developers, and SMEs to gather requirements and validate technical accuracy of documentation. • Translate complex technical and system information into structured, accessible content for end users and stakeholders. • Maintain version control and ensure documentation remains current with system updates, releases, and process changes. • Participate in proposal reviews, including grammar editing, technical consistency review, and documentation quality assurance (508 compliance) for federal submissions. • Ensure consistency in tone, formatting, terminology, and branding across all documentation deliverables.

• Act as the primary point of contact for all documentation across learning (administrator) and support (end‑user) channels • Edit, review, and refine documentation drafts for clarity, consistency, and accuracy • Schedule, approve, and publish documentation updates across multiple platforms • Manage page structure, navigation, and overall organization of documentation content • Ensure consistent terminology, tone, and style across all published materials • Source, update, and maintain screenshots and visual assets • Draft video scripts to support documentation and learning experiences when needed • Manage uploads and updates to centralized download repositories • Identify and maintain accurate cross‑links to related or authoritative content; coordinate with partner teams as needed • Conduct required accuracy, compliance, and freshness reviews on a regular cadence • Partner with product leadership to align documentation strategy, priorities, and messaging (with product teams providing first drafts for new content) • Proactively identify and implement opportunities to optimize and improve site documentation • Draft and review internal posts and community‑facing announcements related to product updates • Ensure alignment with established enterprise documentation and learning content standards before publishing • Upload presentation materials and ensure documentation, blogs, and videos are properly linked on adoption and enablement pages

Role Description Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. - Analyze and interpret data input into laboratory section of Practice Health and Safety Assessments (PHSA) and develop action plans to mitigate issues in meeting standard. - Develop and update operational instruction and guidance with CLIA application and renewal process for WellMed owned clinics and collaborate with acquisitions and integrations teams to align practices. - Develop and update CLIA certificate management information, tracking resources for accurate and timely submission to meet regulatory standards and meet clinic needs. - Monitor and assist with management of standard laboratory test menus for waived and moderately complex labs. - Coordinate and co-facilitate laboratory committee to establish recommendations for new and existing laboratory equipment, POC testing and day to day practices. - Develop and communicate key laboratory metrics between clinic leadership and corporate environment to ensure clear communication, oversight and support related to clinical laboratory practices. - Develop and manage enterprise lab intranet site and ensure up to date relevant laboratory information and tools are available on the site. - Establish and engage in relations with vendors and assume business ownership when deemed applicable. - Monitor contract agreements for laboratory equipment, supply and service related items. - Collaborate with applicable entities to create standard lab documentation processes. - Develop and manage processes for quality control, collect and review data through middle ware and other laboratory information systems. Partner with clinic leadership and lab staff on oversight of laboratory quality assurance programs. - Collaborate with the P&P team to develop, provide input on recommendations and periodically review Laboratory related Policy and Procedures and Standard Operating Procedures (SOP). - Collaborate with clinic leadership and Education and Training team to create and deliver laboratory related training. - Monitor on-going department implementation and/or decommissioning of laboratory equipment and supply efforts to identify challenges, risks, and defects. - Prepares and edits correspondence, communications and presentations for leadership and/or end users. Assists with drafting departmental protocols, procedures, and guidance documentation. - Works cross functionally as a key member of the electronic medical record optimization team, including enhancement of clinician and employee experience and ensuring regulatory and safety standards are met. - Performs all other related duties as assigned. Qualifications - Bachelor’s Degree in Health Science or Medical Laboratory Science or other related field. - Certified or Registered Medical Technologist / Medical Laboratory Technician. - 2+ years of experience working in a clinical laboratory. - Excellent communication skills. - Ability to improve processes, promote excellence and demonstrate accuracy and thoroughness. - Proficient with computer programs to complete job duties independently. - Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. - Ability to effectively communicate with others in a manner consistent with a customer service focus and application of positive language principles. - Local and non-local travel as determined by the business. - Driver’s license and access to reliable transportation. Preferred Qualifications - Master’s Degree in laboratory management or health science or laboratory science or other related field. - Familiar with TJC standards for Waived Testing. - Project Management skills/experience. Physical & Mental Requirements - Ability to sit for extended periods of time. - Ability to stand for extended periods of time. - Ability to use fine motor skills to operate office equipment and/or machinery. - Ability to receive and comprehend instructions verbally and/or in writing. - Ability to use logical reasoning for simple and complex problem solving. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Salary Information The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.