• Own and manage HR Technology intake and case requests through triage, prioritization, analysis, and resolution • Translate business and operational needs into scalable, compliant HR system, data, and process solutions for HR leadership review • Analyze issues end-to-end, with attention to root causes and downstream impacts when developing solutions • Serve as a subject matter expert for assigned HR platforms (e.g., HRIS, ATS, learning, compensation), including configuration and maintenance • Generate and validate recurring and ad hoc reporting to support HR metrics, compliance, and business insights • Support dashboards and executive-ready materials by ensuring data accuracy, consistency, and clear documentation • Proactively manage work and timelines, escalating risks early and proposing mitigation plans when delivery is at risk • Partner with IT and vendors on system enhancements, upgrades, integrations, and troubleshooting • Proactively audit HR data and support internal and external audits through documentation, data extracts, and evidence • Develop standards, documentation, and guidance to improve system usage, data quality, and end-to-end HR process efficiency • Contribute HR technology expertise to cross‑functional and global HR initiatives

Role Description WSP is currently initiating a search for a Business Analyst – Technical Writer I for our Laramie WY office. The following locations will also be considered: Remote. Be involved in projects with our Information Security Team and be a part of a growing organization that meets our client’s objectives and solves their challenges. - Prepares technical documentation for consumption by project stakeholders. - Works to streamline the tasks and processes, building in efficiencies by leveraging automation where possible. - Works with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical and business knowledge. - Organizes, writes, and edits supporting technical and project documents as needed. - Develops and maintains documentation required for system security certification. - Develops and improves methodology for delivering information. - Assists Architects, Product Owners, and other team members with soliciting, documenting, and tracking business requirements. Qualifications - Bachelor’s degree in information technology, or related discipline or equivalent experience. - 1-3 years of experience as a Business Analyst, Systems Analyst, or similar role, with a focus on decision management and rules engines. - Proficiency in modeling decision tables, rule flows, and decision trees. - Experience translating technical information into clear, concise documents to be used by technical and non-technical personnel. - Experience creating detailed reports and giving presentations. - Strong documentation skills. - Experience documenting and creating processes. - Be able to consult and lead discussions and make recommendations throughout the process. - Be comfortable in a high-paced environment and be able to manage relationships effectively. - Excellent analytical and conceptual thinking skills. - Ability to influence stakeholders and work closely with them to determine acceptable solutions. - Excellent planning, organizational, and time management skills. - Working knowledge of Microsoft Word, PowerPoint, SharePoint, and the Google Tool Suite. - Must be able to work in the United States without sponsorship now or in the future. - Relocation assistance is not available for this position. Compensation Expected Salary (all locations): $75,000. WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law. Company Description WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. - WSP provides a flexible and agile workplace model while meeting client needs. - Employees are afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career. - At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base.

Role Description After completing your PhD or Master's degree, you will join us as a Business Analyst m/f/d. We ensure that you quickly integrate into your project with tailored project assignments, mentorship, and introductory training, allowing you to acquire the necessary knowledge for your topics on the job. You will gradually take on more responsibility, receive regular feedback and coaching from the project manager, and together we will define your development path. From the first day on, you will be working in a real-life client environment, helping companies in the financial services industry achieve speed, scalability, and cost efficiency through digital business innovation, modern cloud technology, and end-to-end solutions across banking, insurance, and finance. Building on this foundation, you will support our team in developing innovative software solutions with direct impact on financial services operations. One of these solutions is the Fioneer Credit Workplace (CWP) – an advanced platform that covers the entire lifecycle of commercial property loans (Commercial Real Estate). As part of your role, you will contribute to the further development of the CWP and actively support its product launch process. You will take on tasks from the following areas: - Business analysis and specification: Analysis of business processes and developing detailed requirements in close cooperation with our customers and development teams. - Testing: Carrying out functional and integration tests and creating test cases. - Documentation: Creation of user manuals and technical documentation. - Product development: Support in the preparation of software products for the market. - ISO certification: Contributing to the implementation of and compliance with quality standards. Along the way, you will learn how modern software architectures and contemporary delivery models work in practice, gaining hands-on insights into how cloud-native enterprise solutions are designed, developed, and operated. Qualifications - Excellent Master’s degree or PhD in Physics, Mathematics, or another Natural Science - Above-average abstract thinking capabilities and logic mapping/analytical mindset - Interest in Digital Transformation and Financial Services - Independent working style, and willingness to take on responsibility - Very good language skills in German and English Benefits - Agile Career Growth: No rigid paths – we believe in growing together - Empowerment: Embrace our ethos: Own it, become it - Flexible Work: Achieve work-life balance with both on-site and remote options - Direct Impact: Drive direct impact and create true value from day one - Competitive Package: Enjoy competitive compensation, a fast-paced learning path, and dedicated mentorship

Role Description We are seeking a highly analytical and detail-oriented Business Analyst to support a critical enterprise initiative: achieving PCI DSS Level 1 Service Provider compliance through scope reduction, payment flow optimization, and tokenization. This role will partner closely with the PCI Program Director to map, analyze, and redesign how payment data flows through the organization. The primary objective is to identify and eliminate unnecessary handling of cardholder data (PAN), enabling effective scope reduction and supporting a successful, audit-ready Report on Compliance (ROC). This is a hands-on, discovery and process-focused role—ideal for someone who excels at understanding complex systems and translating them into clear, actionable insights. This is a remote position. Key Responsibilities - Payment Flow & Data Flow Mapping (Core Responsibility) - Document end-to-end payment workflows, including: - Customer booking and payment processes - Internal system interactions (phone system, back-office) - Third-party integrations (e.g., payment gateways, GDS, vendors) - Identify where cardholder data (PAN) is: - Collected - Processed - Stored - Transmitted - Develop and maintain: - Data flow diagrams - System interaction maps - Process documentation aligned to PCI scope requirements - PCI Scope Identification & Reduction Support - Analyze payment and data flows to identify opportunities to reduce PCI scope - Partner with Security, Operations and Finance teams to: - Eliminate unnecessary PAN handling - Support segmentation strategies - Enable system isolation and scope containment - Ensure all scope-related documentation is accurate, complete, and defensible for audit - Tokenization & Payment Process Redesign - Support design and implementation of tokenization strategies by: - Mapping current vs. future-state payment flows - Identifying systems and processes impacted by tokenization - Work with Product and Operations teams to: - Redesign workflows to remove PAN from internal systems - Eliminate manual or legacy payment handling processes - Document business and system changes required to support tokenization initiatives - Requirements Development & Translation - Translate compliance and architectural requirements into: - Clear business requirements - Functional specifications - User stories / tickets for engineering teams - Ensure requirements align with PCI DSS expectations and scope reduction goals - Cross-Functional Stakeholder Engagement - Work with: - Product and Engineering teams - Finance and Operations (e.g., billing, refunds, call centers) - Vendor and third-party stakeholders - Facilitate workshops and discovery sessions to understand real-world workflows vs. documented processes - Process Analysis & Risk Identification - Identify: - “Shadow” processes where cardholder data may be handled outside defined systems - Manual workflows (e.g., call center payments, email handling of PAN) - Gaps between intended and actual processes - Escalate risks and inefficiencies to the PCI Program Director - Documentation & Audit Support - Maintain clear, structured documentation to support: - PCI scope validation - QSA review and audit defensibility - Ensure all process documentation aligns with: - Control narratives - Data flow diagrams - System inventories Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience. - 4+ years of experience as a Business Analyst, preferably in complex system environments. - Proven experience mapping end-to-end business processes and system workflows. - Strong experience working with: - Payment systems, financial transactions, or e-commerce platforms - Demonstrated ability to analyze and document data flows across multiple systems - Experience translating business needs into technical requirements Preferred Qualifications - Experience in PCI DSS environments or supporting compliance initiatives. - Familiarity with: - Payment gateways and processors - Tokenization concepts and implementations - Experience in travel, hospitality, or high-volume transaction environments. - Experience working with distributed systems and third-party integrations. Key Competencies - Strong analytical and problem-solving skills. - Exceptional documentation and process mapping abilities. - Ability to simplify complex systems into clear, structured representations. - Strong communication skills across technical and non-technical stakeholders. - High attention to detail with a focus on accuracy and completeness. Benefits - In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program. - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Company Description Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List.