• You’ll lead the end-to-end technical delivery of high-profile integrations, building the "connectors" that allow Clever to talk to a school’s most critical systems with high reliability and security. • You will act as the technical bridge between school IT leaders and Clever’s internal Product and Engineering teams, gathering requirements and translating them into custom solutions. • Success is measured by the seamless deployment of data pipelines, high-quality technical documentation (like SOWs and integration guides), and achieving high platform stability for the districts you support. • You’ll design and implement custom integrations using JavaScript, TypeScript, and SQL, lead technical discovery workshops with strategic partners, and help to develop the documentation for this team’s workflows.

• Technical consulting and support for customers in the field of cyber security and penetration testing • Designing and implementing solutions in complex IT environments • Conducting technical deep dives and supporting Red Team / pentest strategies • Analyzing current threats, attack techniques, and security trends • Acting as an interface between customers and internal teams (R&D, Support, Sales) • Identifying optimization opportunities and expanding customer relationships • Supporting troubleshooting, network analysis, and security assessments

• Build and deepen relationships with AI/ML practitioners and executives to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. • Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions. • Collaborate with technical teams, including Solutions Engineering and Application Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices. • Run workshops and training sessions with customers during onboarding. • Run business reviews to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships. • Proactively identify and develop new growth opportunities by analyzing customer usage and targeting high-value needs across your customer base. • Own the full expansion and renewal sales cycle across your book of business. • Maintain rigorous hygiene in CRM and internal tooling to support a high-performing revenue team.

Role Description Cribl is seeking a Forward Deployed Engineer (FDE) to join our Professional Services organization. In this role, you’ll design, build, and operate real solutions with customers, extending Cribl and embedding it into how they actually work. You’ll act as an embedded engineering partner for a small portfolio of our most strategic customers, closing the gaps between what Cribl does out of the box and what those customers need it to do in their existing tooling and workflows. - Integrate Cribl deeply into customers’ current tools and systems so using Cribl feels natural in their world. - Build custom search experiences and data flows that meet customer-specific requirements. - Design creative, pragmatic solutions that set customers up for success right now. - Focus on solving our hardest last-mile problems for flagship customers. Qualifications - 5+ years of hands-on experience in a software engineering, solutions engineering, or forward deployed/professional services engineering role within a SaaS, cloud, or security software environment. - Strong proficiency in JavaScript/Node.js for building pipeline logic, REST integrations, and custom Cribl functions. - Proven experience designing and implementing production-grade backend services and integrations. - Proven experience designing end-to-end architectures that span telemetry collection, pipelines/processing, storage, and search/analytics. - Hands-on experience operating in one or more major cloud providers (AWS, Azure, or GCP). - Experience owning services or integrations in production. - Demonstrated ability to lead customer discovery and architecture sessions. - Deep familiarity with the observability, security, and logging ecosystem. - Solid understanding of data formats common in IT and security pipelines. - Comfort working hands-on in customer environments. - Strong written communication skills. - A demonstrated ability to be creative under real-world constraints. - A mindset focused on setting customers up for success now and in the future. Requirements - Act as the embedded engineering contact for a select set of strategic customers. - Design and build integrations into customers’ current tools. - Implement REST collectors, custom event sources and destinations, webhook handlers, and platform connectors. - Extend Cribl Search with customer-specific datasets, knowledge objects, dashboards, and search-time enrichment pipelines. - Work with customers whose requirements may be ahead of the product roadmap. - Partner with Product and Engineering to turn repeated patterns into product-backed features. - Develop reusable Cribl Packs and solution assets. - Use JavaScript/Node.js, regex, lookup tables, and Cribl’s processing framework. - Collaborate across Field CTOs, CSEs, and PS. - Author clear design docs, runbooks, and as-built architecture reports. Benefits - Competitive salary range: $161,200 - $268,700. - Generous benefits package including health, dental, vision, short-term disability, and life insurance. - Paid holidays and paid time off. - Fertility treatment benefit. - 401(k) and equity options. - Eligibility for a discretionary company-wide bonus. Company Description Cribl is a remote-first company founded in 2018 and headquartered in San Francisco, trusted by organizations worldwide including many of the Fortune 100 to manage and analyze telemetry at petabyte scale across some of the largest IT and security environments in the world.