• Technical consulting and support for customers in the field of cyber security and penetration testing • Designing and implementing solutions in complex IT environments • Conducting technical deep dives and supporting Red Team / pentest strategies • Analyzing current threats, attack techniques, and security trends • Acting as an interface between customers and internal teams (R&D, Support, Sales) • Identifying optimization opportunities and expanding customer relationships • Supporting troubleshooting, network analysis, and security assessments

• Build and deepen relationships with AI/ML practitioners and executives to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. • Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions. • Collaborate with technical teams, including Solutions Engineering and Application Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices. • Run workshops and training sessions with customers during onboarding. • Run business reviews to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships. • Proactively identify and develop new growth opportunities by analyzing customer usage and targeting high-value needs across your customer base. • Own the full expansion and renewal sales cycle across your book of business. • Maintain rigorous hygiene in CRM and internal tooling to support a high-performing revenue team.

Role Description Cribl is seeking a Forward Deployed Engineer (FDE) to join our Professional Services organization. In this role, you’ll design, build, and operate real solutions with customers, extending Cribl and embedding it into how they actually work. You’ll act as an embedded engineering partner for a small portfolio of our most strategic customers, closing the gaps between what Cribl does out of the box and what those customers need it to do in their existing tooling and workflows. - Integrate Cribl deeply into customers’ current tools and systems so using Cribl feels natural in their world. - Build custom search experiences and data flows that meet customer-specific requirements. - Design creative, pragmatic solutions that set customers up for success right now. - Focus on solving our hardest last-mile problems for flagship customers. Qualifications - 5+ years of hands-on experience in a software engineering, solutions engineering, or forward deployed/professional services engineering role within a SaaS, cloud, or security software environment. - Strong proficiency in JavaScript/Node.js for building pipeline logic, REST integrations, and custom Cribl functions. - Proven experience designing and implementing production-grade backend services and integrations. - Proven experience designing end-to-end architectures that span telemetry collection, pipelines/processing, storage, and search/analytics. - Hands-on experience operating in one or more major cloud providers (AWS, Azure, or GCP). - Experience owning services or integrations in production. - Demonstrated ability to lead customer discovery and architecture sessions. - Deep familiarity with the observability, security, and logging ecosystem. - Solid understanding of data formats common in IT and security pipelines. - Comfort working hands-on in customer environments. - Strong written communication skills. - A demonstrated ability to be creative under real-world constraints. - A mindset focused on setting customers up for success now and in the future. Requirements - Act as the embedded engineering contact for a select set of strategic customers. - Design and build integrations into customers’ current tools. - Implement REST collectors, custom event sources and destinations, webhook handlers, and platform connectors. - Extend Cribl Search with customer-specific datasets, knowledge objects, dashboards, and search-time enrichment pipelines. - Work with customers whose requirements may be ahead of the product roadmap. - Partner with Product and Engineering to turn repeated patterns into product-backed features. - Develop reusable Cribl Packs and solution assets. - Use JavaScript/Node.js, regex, lookup tables, and Cribl’s processing framework. - Collaborate across Field CTOs, CSEs, and PS. - Author clear design docs, runbooks, and as-built architecture reports. Benefits - Competitive salary range: $161,200 - $268,700. - Generous benefits package including health, dental, vision, short-term disability, and life insurance. - Paid holidays and paid time off. - Fertility treatment benefit. - 401(k) and equity options. - Eligibility for a discretionary company-wide bonus. Company Description Cribl is a remote-first company founded in 2018 and headquartered in San Francisco, trusted by organizations worldwide including many of the Fortune 100 to manage and analyze telemetry at petabyte scale across some of the largest IT and security environments in the world.

Role Description The Senior Solutions Consultant will provide high-quality demonstrations of the product to prospective customers by working with sales staff and clients to understand the customer’s business and workflows. They will also be responsible for maintaining content used by both sales staff and clients. The Solutions Consultant will mentor sales staff on product knowledge and be the go-to resource for all technical requests during the pre-sales phase. They will also work with the sales staff to collect customer feedback. - Provide the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy. - Connect with a variety of customers to help drive sales across all verticals including manufacturing, facilities management, government, and other maintenance and operational businesses. - Team with sales to present MaintainX to prospective clients, using examples appropriate to their business and communication needs. - Import real customer data into trial accounts so the customer can interact with their own assets and engage with the platform in the most compelling way. - Be the go-to product expert who can accurately respond to technical product questions from across the sales teams. - Stay informed on product updates (3x/week on average) and incorporate the latest functionality into demos, as needed. - Build trust with customer stakeholders based on product and functional expertise. - Learn to anticipate customer needs. Utilize your intuitive consulting and selling skills to engage with customer pain points and present possible Sales with MaintainX. - Collaborate with a Sales Architect to develop customer-specific integrations, between MaintainX and 3rd party software, as needed. - As a member of a cross-departmental sales team, work with marketing, product management, engineering, implementation, and customer support to find solutions for prospective customers. - Develop and launch new sales assets and collateral. - Keep existing sales assets and collateral up-to-date. - Mentor sales staff by reinforcing product knowledge and messaging/positioning from our product marketing managers, during collaborations. - Collect marketing and product feedback from day-to-day customer interactions, and provide feedback to the product marketing team. Qualifications - 3+ years of related experience, such as technical sales, implementation, solutions building, or sales/solutions engineering. - Background in manufacturing, industrial operations, or warehouse environments, preferably with direct exposure to operational workflows. - Comfortable multi-tasking and keeping the energy high. - Outstanding verbal and written communication ability. - Interpersonal and listening skills. - Insanely detail-oriented and organized. - Effective problem-solving capabilities. - Ability to adjust communication style based on customers’ personalities and based on stakeholders’ objectives. - Ability to present effectively and command attention with a variety of stakeholder perspectives. - Personality traits: empathic, positive, passionate, creative, smart, high integrity, startup mentality. - BA degree or higher. Requirements - Prior consulting and/or sales experience. - Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc. - Experience with startups and entrepreneurial organizations. - Experience working with CMMS/EAM, ERP or facility operations software. - Experience working in a manufacturing facility. - Ability to perform in a remote work setting. Benefits - Competitive salary and meaningful equity opportunities. - Healthcare, dental, and vision coverage. - 401(k) / RRSP enrollment program. - Take what you need PTO. Company Description Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.