• Build and optimize CI/CD pipelines • Automate deployments and infrastructure (IaC: Terraform/CloudFormation) • Manage cloud environments (AWS/Azure/GCP) • Work with Docker & Kubernetes for containerized workloads • Implement monitoring, logging, and alerting • Improve system reliability and support production environments • Apply DevSecOps practices and manage access/security controls

Role Description Zensar Technologies is looking for a Cloud Support Engineer to join our Citrix managed services team. The L1 engineer is the first line of defence for Citrix DaaS (Cloud) and CVAD environments, performing eyes-on-glass monitoring, runbook-driven incident response, and proactive health checks around the clock. Qualifications - 5+ years in Cloud Operations (SRE); good to have 2+ years hands-on with Citrix environments - Strong Azure fundamentals - VDA hosting on Azure, Azure Monitor alerts, basic VM/networking operations - Good scripting in PowerShell or Bash for log parsing, alert triage, and simple automation - Strong runbook discipline - ability to execute SOPs accurately without deviation - Good understanding of latency and quality metrics - Good understanding of ITSM tools Knowledge and PagerDuty alerting - App configuration and common auth-failure troubleshooting - Good verbal and written English communication for shift handover and stakeholder updates Requirements - Good to have: Citrix DaaS (Cloud) or CVAD (on-prem/hybrid) administration - VDA lifecycle, session management - Good to have: Citrix Director and Monitor dashboards - proactive fault identification and triage - Good to have: Understanding of HDX/ICA protocol - Exposure to any ITSM-adjacent tooling: PagerDuty, Ansible playbooks, or CI/CD pipelines - Experience in a NOC or managed services delivery environment Key Responsibilities - Perform 24x7 eyes-on-glass monitoring of Citrix Director, Monitor, and Azure-based alerts - Monitor Cloud Connector availability; restart Connector services and validate tunnel health - Triage HDX/ICA latency, packet loss, and frame-rate alerts; escalate with diagnostic data - Execute runbook-based resolutions for session launch failures, logon storms, and black screens - Classify and manage incidents per P1-P4 SLA targets using Wolken ITSM and PagerDuty - Perform StoreFront authentication failure triage and store enumeration checks - Escalate unresolved or P0/MIM-level incidents to L2/L3 (CSG/Citrix) with a complete handover note - Monitor MCS provisioning status and machine power states in Citrix Cloud - Verify Delivery Group availability and report capacity anomalies to the on-call L2 team - Execute SOPs for VDA reboots, certificate renewals, and patch verification tasks - Produce daily health reports and contribute to weekly SLA dashboards - Ensure complete shift handover documentation with open incidents, actions taken, and pending items

• The DevSecOps Engineer will play a pivotal role in integrating robust security practices throughout the DevOps lifecycle, with a primary emphasis on identity and access management (IAM) using Microsoft Entra ID (formerly Azure AD). • This role is responsible for designing and implementing secure automation pipelines, enforcing least‑privilege and Zero Trust access controls, and managing enterprise identity governance to meet both organizational and regulatory compliance requirements. • In addition to strong Entra ID expertise, the ideal candidate will bring hands‑on experience with GCP pipeline deployment, infrastructure-as-code (IaC), and custom agent development to enhance cloud security observability, policy enforcement, and workload protection across cloud environments.

• Design, implement, and maintain CI/CD pipelines using tools such as Tekton and GitHub Actions • Manage and optimize containerized environments using Docker and Kubernetes (with a focus on OpenShift) • Implement and maintain Infrastructure as Code (IaC) for scalable and repeatable environments • Oversee secret management solutions (e.g., HashiCorp Vault) to ensure secure handling of sensitive data • Manage certificate lifecycle, including issuance, renewal, and revocation • Support and improve system networking and infrastructure reliability • Implement monitoring, logging, and distributed tracing to ensure system observability and performance • Collaborate with Development and Architecture teams to enable efficient and secure application delivery • Embed security best practices into the SDLC (Secure SDLC and Security by Design principles) • Develop and enforce compliance controls, policies, and automation mechanisms