Role Description As a Solution Delivery Manager, you'll be at the intersection of cutting-edge biometric technology and real-world implementation, helping our partners and customers leverage our solutions for critical identity applications including: - Elections - Customer onboarding - Passport issuance - Border control This role is a senior individual contributor role focused on technical consulting and solution delivery. It does not include direct people management or team leadership responsibilities. You will transform complex technical capabilities into seamless, practical solutions. Within one month, you will: - Dive deep into our biometric technology stack through comprehensive trainings on SDKs, ABIS architecture, and integration methodologies. - Shadow live customer training sessions to understand real implementation challenges and solutions. - Begin enhancing our technical materials with your fresh perspective and insights. - Build relationships with key team members across Professional Services and R&D. Within three months, you will: - Take ownership of your first client project, becoming their primary technical point of contact. - Troubleshoot integration challenges and optimize system performance. - Develop data migration code to support quality analyses and system optimization. - Provide training support and technical consultation. - Prepare to lead technical knowledge transfer sessions. Within six months, you will: - Master specialized tools and technical documentation. - Deliver your first solo training session. - Create technical documentation including tests and reports. - Strengthen collaboration between R&D, product teams, and customers. - Contribute to internal tools and processes. Within one year, you will: - Independently manage multiple technical implementations. - Become a trusted technical advisor. - Lead complex data migrations and integrations. - Deliver customized analyses for customer decisions. - Contribute to product roadmap improvements. Qualifications - Willingness to travel internationally, especially to African countries. - Professional technical proficiency in French (spoken and written). - Responsible and independent working style. - Strong analytical problem-solving skills. - Excellent communication skills in English. - Ability to deliver high-quality outputs and presentations. Requirements - French citizenship or ability to work across French-speaking regions. - Programming languages: Java, Kotlin, C#, Python, and other major languages. - Multiple SQL flavors. - REST API design and integration. - Message Queues (MQ). - CI/CD pipelines. - AWS (or similar cloud platforms). - GitLab, Docker, Kubernetes. - Keycloak. - Exposure to biometrics SDKs, platforms, or solutions is an advantage. Benefits - Highly competitive salaries based on level, skills, experience, qualifications, and location. - Salary gross range from: €3,900 - €4,500; tied to competency and technical evaluation. - Attractive benefits package. Interview Process Here is the typical interview process for this role: - Introduction Stage - Team Interview Stage - Final Stage We have a one single interview round that takes approximately 2 - 2.5 hours and is divided into two stages: - Recruiter Screen [30 min.] - Stage 1: Technical Interview (60 min) - An interactive session with our technical team, focusing on your problem-solving approach and technical knowledge relevant to the role. - Stage 2: Practical Collaboration (60~90 min) - A hands-on session where you will work directly with our Software Engineers and Hiring Manager on a real-world problem. - CARES Interview: Final conversation with our CARES committee to ensure alignment with our core values—Collaboration, Accountability, Respect, Excellence, and Shared Mission. - Reference checks and background verification.

Role Description 11:11 Systems is looking for a dynamic and experienced Enterprise Solutions Manager (ESM) who will lead and manage technical service delivery on large & complex accounts. You will direct the design, implementation, and lifecycle management of 11:11 Systems’ solutions, leading a support team comprised of subject matter experts from multiple platforms, operating systems, storage and network technologies. As a trusted advisor, you will provide strategic business and technology support/counsel to your customer across both their production and recovery environments. As ESM, you will be responsible for relationship development and management across key internal and customer stakeholders and executives to help translate their business needs into action. - Document and understand the customer’s current, future / desired state, business goals and challenges, capabilities, and IT investments. - Provide technical and strategic direction from initial solution design to steady state, based on industry and 11:11 Systems best practices. - Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and 11:11 Systems value. - Implement and manage effective governance practices and procedures across contracted scope of responsibilities (including change, incident, request, event, problem, and vendor management). - Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer. - Direct lifecycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, application dependency maps, run books and procedures, patching schedules, overall solution architecture document, recovery strategies / plans and contract changes. - Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability. - Manage service / relationship risk areas and take steps to mitigate. - Contribute to securing renewals for expiring contracts by documenting and articulating our value to the customer. - Participate in engineering efforts required to develop new capabilities to meet customer requirements, document results and sample deliverables. - Identify sales opportunities and collaborate with Account Executives to grow revenue. - Process customer self-service sales requests when needed. - Meet/Exceed SLA targets by driving service management disciplines around incident, change, and problem management. - Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs) and other strategic client meetings requested by the customer. - Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values. - Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies. - Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. - Additional duties as assigned. Qualifications - Bachelor's degree in Computer Science, Engineering, or a related field. - 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments. - Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud, etc. - At least one professional certification (e.g., ITILv3, TOGAF, PRINCE2, etc.), or equivalent demonstrable skills and experience. - Functional knowledge and experience on the following: - Windows Server - Virtualization; including VMWare & Hyper-V - Networking; including routing and switching, security, and firewalls - Storage & backup services/administration - Database; Understanding of data models and data flows in complex multitier database and application environments. - Unix/Linux - BCP & DR scenarios/solutions - Knowledge of Multi-Tier Application architecture design - Strong interpersonal skills, customer service skills and communication skills. - Problem-solving skills to be able to resolve technical issues. - Ability to train customers to use systems and software. - Must be legally eligible to work without visa sponsorship. Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits - The base salary for this role ranges from $140,000 to $160,000. - Individuals may also be eligible for variable incentives such as bonuses or sales commissions, which are also based on level and position within the organization. - Comprehensive healthcare plan options. - Retirement plan with company match. - Life and other supplemental insurances. - Paid time off and company holidays. - New Parent Leave. - Wellness programs.

Title: Web Experience Senior Manager Location: Pittsburgh United States Job Description: Description The Web Experience Sr. Manager leads Citizens' public web ecosystem as a trusted, governed, and scalable enterprise platform for discovery, education, and customer decision‑making. This leader on the Digital Content & Experience Strategy team will own the web platform strategy, roadmap, prioritization, and operating model, ensuring a high‑quality, compliant, accessible, and performant experience across Citizens.com and related properties. Operating within enterprise content, experience, and AI‑driven discovery direction set by the SVP, the role translates strategy into execution through strong governance, modernization leadership, and integrated team management. Primary responsibilities include: - Own the enterprise web platform strategy and multi‑year roadmap, defining how Citizens' website supports discovery, education, trust, and decision‑making at scale across lines of business. - Lead platform‑level prioritization and tradeoffs, balancing customer needs, regulatory risk, site health, modernization goals, and enterprise demand. - Direct execution of web experience priorities by translating enterprise direction into journey‑level requirements, page models, and scalable experience patterns. - Ensure the web ecosystem is AI/LLM‑ready for discovery, operationalizing structured experience patterns and machine‑readable content standards in partnership with strategy teams. - Oversee publishing, QA, and release governance, ensuring accuracy, compliance, accessibility, and consistent "right‑first‑time" delivery. - Lead site health and operational continuity, including intake/backlog discipline, release readiness, regression prevention, and cross‑functional delivery coordination. - Drive approved platform modernization initiatives (content model evolution, dynamic content migration, CMS optimization) while protecting day‑to‑day continuity. Qualifications Required Skills / Experience - 7+ years of experience leading digital experience, web platform strategy, and/or enterprise web governance in complex organizations. - Demonstrated success owning platform strategy and prioritization within a defined domain, including roadmap management and decision‑making under competing demands. - Strong background in web publishing operations, QA, release governance, and risk discipline, especially in regulated or high‑compliance environments. - Proven ability to lead multi‑disciplinary teams and operating rhythms across multiple pillars (strategy, publishing, architecture, operations). - Strong cross‑functional leadership and executive communication skills, with the ability to influence partners across Marketing, Technology, Risk, Legal, and Compliance. Preferred Skills / Experience - Experience building or operationalizing web experiences optimized for AI/LLM‑mediated discovery, including structured content patterns and machine‑readable experience design. - Familiarity with CMS modernization, content model migration, dynamic content programs, and enterprise component library governance. - Experience improving operational efficiency through standardized workflows, templates/components, and scalable publishing practices. Hours & Work Schedule - Hours per Week: 40 - Work Schedule: Monday-Friday 8-5 In office 4 days a week 1 day remote in the Westwood MA, Boston MA , Pittsburgh PA or New York NY #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance Human Rights Campaign Corporate Equality Index 100 Award Newsweek America's Most Charitable Company The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion

Title: Case Manager - Ambulatory - 26-44 Location: Sacramento, California Stockton, California San Ramon, California Full time Job Description: We're delighted you're considering joining us! At Hill Physicians Medical Group, we're shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members. Join Our Team! Hill Physicians has much to offer prospective employees. We're regularly recognized as one of the "Best Places to Work in the Bay Area" and have been recognized as one of the "Healthiest Places to Work in the Bay Area." When you join our team, you're making a great choice for your professional career and your personal satisfaction. DE&I Statement: At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are. We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right! Job Description: The RN Case Manager provides telephonic and digital case management services to health plan members, focusing on supporting patients after emergency department visits or hospitalizations to ensure smooth transitions and prevent readmissions. Case management is a collaborative, patient-centered process that assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet health and human service needs. The role emphasizes advocacy, communication, care coordination, and resource management to promote high-quality, cost-effective outcomes. This position operates in a fully virtual environment, requiring proficiency with telephonic platforms, electronic documentation, and multi-system navigation. ESSENTIAL RESPONSIBILITIES: Core Case Management Activities - Identify members appropriate for case management based on clinical indicators, referrals, utilization patterns, and health-related concerns. - Conduct comprehensive assessments of members' physical, psychosocial, behavioral, and environmental needs and barriers. - Develop individualized care plans aligned with member goals, provider recommendations, and established standards of practice. - Implement and coordinate interventions to address barriers, enhance access, and support successful goal achievement in collaboration with physicians, caregivers, and other providers. - Document assessments, interventions, care plans, progress notes, and member interactions within the case management system according to policy and regulatory criteria. Ambulatory Case Management Responsibilities - Provide structured case management services for ambulatory and outpatient populations, including those with chronic or complex conditions. - Conduct proactive outreach to members identified through data analytics, referrals, or quality measures to support early engagement and intervention. - Coordinate care across primary care, specialty care, behavioral health, pharmacy, and community resources to ensure cohesive outpatient support. - Facilitate timely follow-up after emergency department visits, urgent care visits, or hospital discharges to ensure continuity of care. - Reinforce treatment plans, promote medication adherence, and support self-management for chronic disease populations (e.g., diabetes, COPD, CHF). - Monitor member progress and adjust care plans based on evolving needs and medical provider feedback. - Identify and address social determinants of health, connecting members with community-based support and resources. - Track ambulatory utilization and collaborating with internal teams to reduce avoidable ER use and close care gaps. Additional Responsibilities - Maintain client privacy, safety, confidentiality, and advocacy while adhering to ethical, legal, regulatory, and accreditation standards. - Ensure compliance with department procedures, turnaround times, and documentation standards. - Support interdisciplinary care processes to promote optimal resource utilization and quality outcomes. - Maintain and update community resource databases and internal referral pathways. - Utilize reporting tools and internal systems to identify trends, monitor resource utilization, and support quality improvement initiatives. - Refer members to appropriate departments such as Health Education, Quality Management, Contracting, Provider Services, and others as needed. - Issue member communications in accordance with department policies. - Support the Medical Management Team, including Authorization Review, Clinical Initiatives, and Provider Education functions. - Participate in internal and external meetings, training, and educational programs to maintain and enhance case management competencies. - Perform other duties as assigned. Required Experience - Minimum 5 years of experience required, including: - At least 3 years of clinical nursing experience in areas such as medical-surgical, critical care, home health, or skilled nursing. - At least 2 years of experience in case management, utilization management, discharge planning, or quality improvement in a managed care setting. - Experience with managed care delivery, including IPA networks and Medicare. - Strong organizational skills with ability to meet both expected and unexpected time frames. - Excellent verbal and written communication skills. - Proficiency in Microsoft Outlook, Teams, and electronic charting systems. - Ability to navigate multiple platforms and document while engaging with members. - Ability to coordinate effectively with members, providers, office staff, health plans, internal departments, community resources, and peers. - Ability to work independently with self-initiative and discipline. - Knowledge of ICD-10 and CPT coding. - Working knowledge of personal computers. Hybrid/Remote Work Requirements - Dedicated office space that is free from distractions, with a door that closes and appropriate office furniture. - Staff cannot be the primary caregiver to any person during business hours. - High-speed internet connection. - Ability to be on camera during department meetings or calls with peers or leaders. Required Education - Associate degree in Nursing (A.S.) required. - Unrestricted California Registered Nurse licensure: certification in case management preferred Additional Information Salary: $100,000 - $123,000 Annual Hill Physicians is an Equal Opportunity Employer