• Handle the process of Evaluators acquisition for the forecasted missions in operating areas • Ensure proper scheduling and execution of the fieldwork projects as per company standards • Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality) • Conduct surveys screening and validation • Set appropriate pay rate to evaluations while making sure operation margin target is reached • Contribute to the Evaluators Database optimization and make sure data are updated • Maintain healthy relationship with Evaluators. • Make sure the finance team has all their payment details of evaluators to receive their payments on time.

Title: Sr. Web Operations Manager Job Description: locations Indiana, USA Texas, USA time type Full time job requisition id JR110897 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Sr. Web Operations Manager Role Overview: Own and evolve the global web ecosystem that powers how customers discover, engage with, and experience Genesys at scale. This role drives the strategy, planning, and execution of Genesys.com, directly impacting demand generation performance, brand perception, and digital customer experience across global markets. Operating at the intersection of marketing, digital, and engineering, you will shape how modern, AI-powered web experiences are built, scaled, and continuously optimized. You will lead the end-to-end web product lifecycle, from intake and roadmap prioritization through delivery and optimization, ensuring alignment to business goals and measurable outcomes. This includes driving experimentation, personalization, and performance initiatives that improve engagement, conversion, and scalability across the platform. In close partnership with senior stakeholders and cross-functional teams, you will influence digital strategy while ensuring strong operational execution. This role requires a strategic, execution-focused leader who can translate business objectives into impactful digital experiences while driving operational rigor across a complex, global web ecosystem. At Genesys, we are transforming the customer experience landscape with empathy and AI-driven innovation. In this role, you will help define how global audiences engage with our brand while gaining exposure to enterprise initiatives and opportunities to expand your leadership impact. Key Responsibilities: - Own the global web roadmap for Genesys.com, aligning priorities to business goals, demand generation, and customer experience strategy - Lead end-to-end web product management and operations, from intake and prioritization through delivery and ongoing optimization - Orchestrate product, program, and localization resources, ensuring clear ownership, capacity alignment, and efficient execution across initiatives - Partner with engineering, design, marketing, and regional teams to deliver scalable, user-centric web experiences that drive engagement and conversion - Drive agile planning and execution, including backlog management, sprint planning, and cross-functional coordination to accelerate delivery and outcomes - Establish and optimize web processes, workflows, and governance across content, design, development, and localization to improve scalability and efficiency - Ensure the roadmap drives continuous improvement through experimentation, including SEO, CRO, personalization, and UX/UI enhancements - Champion data-driven decision-making, leveraging analytics to improve engagement, conversion, and overall digital performance - Oversee workflows across web ecosystem integrations, ensuring systems and platforms operate seamlessly together at scale - Drive resource planning and prioritization for large-scale initiatives and ongoing operations to maximize impact and delivery efficiency - Lead discovery efforts, audits, and workshops to define customer-first requirements and scalable digital solutions - Scale global web experiences with localization, partnering with regional teams to balance global consistency with local relevance - Ensure compliance with accessibility standards, legal requirements, privacy regulations, and brand guidelines across all web properties - Collaborate with program and project managers to track delivery, manage risks, and ensure high-quality, on-time execution - Communicate roadmaps, progress, outcomes, and strategic direction to senior stakeholders and cross-functional partners - Build, mentor, and lead a growing global team across web product management, production, localization, and agile operations Required Qualifications: - 8+ years of experience in web operations, digital experience, or web product management, ideally in B2B environments - Proven experience owning and managing complex web roadmaps and global digital platforms - Experience leading distributed, cross-functional teams in a global organization - Strong expertise in agile product management and delivery methodologies - Hands-on experience applying AI to improve web operations, workflows, and delivery velocity - Experience with web localization, translation workflows, and global content operations - Deep familiarity with modern content management systems and digital experience platforms - Experience driving SEO, CRO, and digital marketing performance initiatives - Proficiency with analytics and business intelligence tools - Strong program management, documentation, and executive communication skills Preferred Qualifications: - Experience with marketing automation platforms and digital campaign ecosystems - Familiarity with digital asset management systems - Background in building design-forward, interactive, or personalized web experiences - Proven success delivering large-scale website transformations or redesigns - Experience implementing AI-driven localization and content automation strategies Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $138,800.00 - $244,200.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Role Description Help keep a growing business running smoothly from the inside out. As our Operations Specialist, you’ll play a key role in supporting the Cylo team by keeping processes, systems, and reporting on track as the business continues to evolve. You’ll be trusted to take ownership of day-to-day operations, finance administration, and platform support, working closely with a small, supportive team that values initiative and clear communication. If you enjoy variety, like solving problems, and want to be part of something that’s still being shaped, this role offers real scope to make an impact. This is a permanent full-time role open to multiple locations across Australia. - Support the delivery of Cylo’s strategy through strong finance, operational and technology support. - Support day-to-day operations, including finance administration, monthly reporting, reconciliations, and management reporting. - Manage agreement workflows using DocuSign and maintain key operational databases and records. - Help administer and improve core business processes, including the Operations Manual, supplier onboarding, business continuity planning, and vendor oversight. - Support platform and IT operations, including user access, payments, JIRA ticket management, and liaison with external technology providers. - Assist with broker onboarding, CRM administration, marketing support (EDMs), and day-to-day broker and customer enquiries. - Work with external vendors and internal teams to support risk, compliance, and service delivery requirements. - Act as a reliable operational “go-to” for the Cylo team, keeping things organised, documented, and moving. Qualifications - Experience in operations, business support, or finance administration roles within a complex environment. - Confidence working across multiple systems and adapting quickly to new tools and processes. - Strong organisation and time management skills, with the ability to work independently. - Clear communication skills and comfort engaging with a range of internal and external stakeholders. - A practical, solutions-focused mindset and willingness to step outside your comfort zone. - Strong attention to detail and pride in delivering accurate, reliable work. Benefits - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance, and secondment opportunities. Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. Applications Applications close: Friday 15 May 2026 11:59PM AEST. Make sure to discuss your application with your current manager before applying.

Role Description We’re partnering with a high-growth company to find a Supply Strategy & Operations Manager. This is a critical leadership role at the intersection of strategy and execution, with full ownership of the supply-side ecosystem. In this role, you’ll be responsible for building and managing relationships with national, regional, and local delivery service providers (DSPs), defining how the supply network scales and evolves, and driving the operational rigor needed to achieve best-in-class delivery performance metrics. What You’ll Own - Supply Strategy - Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency. - Identify white-space markets and capacity gaps; lead the sourcing and onboarding of new DSP partners. - Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit. - Partner with leadership on pricing, margin, and supply economics to inform long-range business planning. - DSP Relationship Management - Serve as the primary point of contact for key DSP partners, building trusted, long-term relationships with owner-operators and national account teams. - Negotiate contracts, SLAs, and commercial terms with carrier partners. - Lead regular business reviews with strategic DSPs, driving accountability against performance targets and surfacing mutual growth opportunities. - Supply Operations & Performance - Own core supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution. - Establish and maintain DSP scorecards; drive structured performance improvement plans (PIPs) for underperforming partners. - Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues. - Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response. - Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale. Qualifications - 5+ years of experience in technology, logistics, supply chain, carrier management, or last-mile operations. - Proven track record managing external partners or vendor relationships in a performance-driven environment. - Strong analytical skills — comfortable building models, interpreting data, and translating findings into decisions. - Exceptional communicator with the ability to negotiate, influence, and build trust with external operators and internal stakeholders alike. - Experience with DSP networks, gig delivery platforms, or courier operations is a strong plus. - Startup or scale-up experience; you thrive in ambiguous environments and can build structure where little exists. - Bias toward action — you don't wait for perfect information to move forward. - SQL or data visualization skills (Tableau, etc.). - Experience structuring and negotiating carrier contracts or MSAs. Benefits - Investing in you 🙏 - Competitive Salary, Stock Options, and Performance-based Bonuses - Fully Remote - Comprehensive Medical, Vision and Dental Insurance