Role Description You will be responsible for the support, implementation, and configuration of the SBS Substation Design solutions, providing industry knowledge of Substation Design to guide customers to the best solution matching their needs. Substation Design consists of several products: - Protection & Controls (P&C) design in AutoCAD Electrical - Physical for Inventor (P4I) - Physical for AutoCAD (P4A) - BIM Substation Designer (BSD) - Several support toolsets, including but not limited to INEX (Inventor Export) and Admin Toolkit A successful candidate will be a self-starter that demonstrates excellent communication and problem-solving skills with a strong affinity for technology and an ability to work with multiple teams to achieve goals. This position is fully remote and will require travel to customer sites, industry events, and conferences. Responsibilities: - Conducting and supporting customer implementation projects including proof of concepts, pilots, and long-term product implementations - Gathering customer requirements for customer implementations, product improvements, and internal/external product support - Developing and maintaining training content for SBS Substation Products - Conducting training (remote and in-person) for internal resources and external customers - Creating and updating product documentation for new product releases and updates - Performing product demos as needed - Researching and suggesting product enhancements - Managing and replying to product support tickets - Designing and/or developing product enhancements - Reporting product defects and bugs - Testing product enhancements and defect fixes - Creating product videos for instructional and educational purposes - Developing and writing white papers for product and industry best practices Qualifications - Minimum 7 years of drafting or design experience with AutoCAD Electrical, Inventor, and/or Revit products - Minimum of 5 years of drafting or design experience with the SBS Protection and Control toolset, Physical for Inventor, or Physical for AutoCAD - Minimum of 3 years of utility engineering, design, and/or operating experience - A 2-year or 4-year degree in Computer Science, Mathematics, or Engineering - Understanding of programming languages and databases - Understanding of document management solutions - Project management experience - Experience in developing and documenting new and existing processes - Availability to travel to customer sites and industry conferences Preferred Qualifications - Progressive high-voltage substation design experience - Experience with the following software preferred: Autodesk AutoCAD Map 3D, Autodesk Inventor, Autodesk AutoCAD Electrical, Autodesk Vault, Autodesk Revit, and Autodesk Civil 3D - Knowledge of project management methodologies, software development, program development, and test-driven processes - General understanding of the electric distribution, transmission, and substation design domains Personal and Team Skills - Motivated self-starter, able to prioritize tasks - Comfortable providing classroom style technical instruction to both new and intermediate users of the company’s products - Comfortable supporting sales and customer development processes by providing technical product demonstrations - Strong problem diagnostic and resolution skills - Strong verbal and written communications skills - Strong personal commitment to customer success - Be a team player Physical Demands - Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment - Ability to communicate effectively with another person - Regular and predictable attendance is required - Ability to work in an office environment as required - Travel requirements: as required for company needs Benefits - Medical - Dental - Vision - Income Protection (disability, life/AD&D, critical illness, accident) - Employee Assistance Program (EAP) - Healthcare Spending Account (HSA), Commuter - Lifestyle & Wellbeing Program - Pet Insurance

Role Description This is a remote position. - Deliver Exceptional Customer Service (and Achieve Sales Targets): Build strong rapport with clients and guide them through every step of their travel journey while meeting defined sales objectives. - Provide Accurate Travel Counselling: Offer reliable, efficient, and prompt advice on flight options, routings, fares, itineraries, and travel requirements. - Expert Ticketing: Confidently work in a GDS (Sabre preferred), low-cost carrier portals, B2B Airline Consolidators, or Airline NDC Portals to issue and re-issue tickets based on changing travel plans. - Stay Current on Travel Requirements: Keep abreast of global travel restrictions and requirements to ensure compliance and smooth client experiences. - Foster Long-Term Relationships: Engage with clients in a professional, courteous manner, tailoring solutions to meet their preferences and budget. Qualifications - Bachelor’s degree in Travel/Tourism, Marketing, Sales, Business, or related field. - Familiarity with at least one GDS system (Sabre preferred). - Excellent written and verbal communication abilities; superior interpersonal and social skills. - Capable of handling multiple bookings simultaneously without compromising accuracy. - Prior work in a travel agency (minimum of 2 years preferred), especially in sales and operations for international airline ticketing. - A solid understanding of passport, visa, and health requirements for international travel. - Multilingual abilities. - Familiarity with CRM software, Office 365, and online booking platforms. - Personal travel experiences that enhance your ability to counsel clients. Benefits - Learning & Development Opportunities: - On-the-Job Training: Strengthen your soft skills and gain expertise through group learning sessions & one-on-one coaching. - Airline Seminars: Participate in airline trainings & seminars to stay up to date on industry trends and new technologies. - Compensation & Benefits: - Career Growth: Opportunities to take on greater responsibility as you develop your skills and expertise. Company Description

Role Description Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. The SONG practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: - Provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. - Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. - Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities. - Understand business requirements while putting customer experience at the heart of CX design. - Think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc). - Work with technical Google team/developers to convert user requirements into final product. - Work with Accenture and client team on CCaaS (Contact Center as a Service) migration. - Deliver using agile delivery process, continuous improvement and continuous development. - Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process). - Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. - Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Qualifications - 5+ years of experience in working with Google CCAI solutions – creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). - Passion for building leading class Google contact center solutions for clients. - Thorough understanding of end to end Google contact center transformation. - Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must. - Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have. - Experience of building Gen AI based use-cases and solutions that work across industries and markets. - Story boarding, creating differentiated solution as per client needs and compelling story telling is a must. - Ability to work with ambiguity and exploratory mindset is a must. - Strong Analytical skills, excellent written and oral communication skills. - Experience working in a large, complex global team environment. - Excellent verbal and written communication skills, with the ability to present at the Board and C-level. - Ability to work effectively in a remote, inclusive, virtual, global environment. Benefits - An opportunity to work on transformative projects with key G2000 clients. - Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. - Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. - Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities. - Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Role Description The Workday Senior Consultant (Data Conversions) will be responsible for deployment and/or post-production data conversion delivery; managing projects, cases and modifications across a breadth of clients and domains. Active listening, good communication, responsiveness, ability to manage multiple tasks and consulting on data conversion solutions are key attributes for this role. Candidate may work in several U.S. zone hours. - Manage the successful and on-schedule completion of Workday conversion/reporting activities and deliverables throughout the project life cycle - Focus on strategy, scope, risk, escalations, staffing and budget - Ensure adherence to Cloud Deployment Solutions (CDS) conversion and reporting methodology and best practices - Train and mentor less experienced team members - Engage on multiple concurrent projects - Facilitate or participate in client discussions on data requirements, conversion methodology and data validation - Adhere to Strada Cloud Deployment Solutions (CDS) conversion and reporting methodology and best practices - Monitor team resources through execution of conversion and reporting deliverables - Analyze risk and seek preventative measures - Perform research on conversion and reporting issues, identify root cause, and implement corrective measures - Contribute to the enhancement and maintenance of internal conversion and reporting tools; recognize business process inefficiencies and recommend improvements - Demonstrate ability to prioritize conflicting demands with little supervision - Demonstrate ability to learn technology quickly through instruction and self-training - Answer all inquiries on a timely basis - Understand priorities and request help and support when needed - Follow through on tasks and commitments; demonstrate strong work ethic and set an example for others - Exchange information with appropriate people to complete work and keep information confidential as needed - Communicate effectively with team members and clients - Keep Project Manager informed on project escalations - Complete all required Knowledge Bytes to maintain Workday certification - Participate in internal training and other events that help share knowledge across the practice Qualifications - Can effectively manage the activities and deliverables of a team - Quick learner and motivated to understand various technologies - Excellent analytical and problem solving skills - Strong work ethic - Ability to manage fluctuating workloads - Passion for data accuracy and completeness - Resourceful and has great attention to detail - Demonstrates enthusiasm and commitment towards the job and goals of the organization - Ability and willingness to train and mentor other team members - Can work in a fast-paced, fast-growth, high-energy environment - Ability to handle multiple high priority activities concurrently - Excellent verbal and written communications skills - Accepts and adapts to change - Ability to travel up to 35% of the time Requirements - Bachelor’s degree in Business, Math, Computer Science, or relevant field of study - 5 to 7 plus years of experience in HRIS field - Knowledge and experience with translating business requirements into system requirements - Knowledge and experience with databases, entity relationships, SQL and Programming - Previous consulting experience either as an internal consultant or with a consulting/software company - Experience in data conversions for Workday, SAP, Oracle, PeopleSoft, or similar applications preferred - Demonstrated project management experience - Ability to travel up to 35% - Workday HCM or Financials Certification strongly preferred - This opportunity does not offer sponsorship - Workday Certification is a requirement of the role. Candidates who are not certified will be considered for the role, but they will need to successfully pass Workday HCM certification as well as on-going successful re-certification Benefits - Health coverage - Wellbeing programs - Paid leave (vacation, sick, parental) - Retirement plans - Learning opportunities - And more