Marcopolo Holidays

Role Description This is a remote position. - Deliver Exceptional Customer Service (and Achieve Sales Targets): Build strong rapport with clients and guide them through every step of their travel journey while meeting defined sales objectives. - Provide Accurate Travel Counselling: Offer reliable, efficient, and prompt advice on flight options, routings, fares, itineraries, and travel requirements. - Expert Ticketing: Confidently work in a GDS (Sabre preferred), low-cost carrier portals, B2B Airline Consolidators, or Airline NDC Portals to issue and re-issue tickets based on changing travel plans. - Stay Current on Travel Requirements: Keep abreast of global travel restrictions and requirements to ensure compliance and smooth client experiences. - Foster Long-Term Relationships: Engage with clients in a professional, courteous manner, tailoring solutions to meet their preferences and budget. Qualifications - Bachelor’s degree in Travel/Tourism, Marketing, Sales, Business, or related field. - Familiarity with at least one GDS system (Sabre preferred). - Excellent written and verbal communication abilities; superior interpersonal and social skills. - Capable of handling multiple bookings simultaneously without compromising accuracy. - Prior work in a travel agency (minimum of 2 years preferred), especially in sales and operations for international airline ticketing. - A solid understanding of passport, visa, and health requirements for international travel. - Multilingual abilities. - Familiarity with CRM software, Office 365, and online booking platforms. - Personal travel experiences that enhance your ability to counsel clients. Benefits - Learning & Development Opportunities: - On-the-Job Training: Strengthen your soft skills and gain expertise through group learning sessions & one-on-one coaching. - Airline Seminars: Participate in airline trainings & seminars to stay up to date on industry trends and new technologies. - Compensation & Benefits: - Career Growth: Opportunities to take on greater responsibility as you develop your skills and expertise. Company Description