Role Description The Client Services Director (DTC) is a player–coach role responsible for leading enterprise-level client strategy across a portfolio of e-commerce accounts while managing a team of 360 Account Managers. - Serves as the senior strategic lead across key accounts, owning full-funnel DTC strategy across paid media, owned/earned, creative, and customer experience. - Translates business goals and performance insights into integrated growth strategies that drive measurable outcomes. - Directly owns and leads at least one enterprise-level account, serving as the primary strategic lead on a complex, high-impact client relationship. - Ensures rigor in forecasting, scenario planning, and incrementality measurement across the portfolio. - Guides clients toward more sophisticated, insight-driven decision making. - Builds senior client relationships, supports escalations, and identifies growth opportunities. - Shapes the agency's DTC operating model, defining how strategy, buying, analytics, and client services connect. - Raises the standard for planning, forecasting, performance evaluation, and insight-driven client communication. Qualifications - 10+ years in DTC, performance marketing, or omni-channel roles. - 5+ years managing enterprise client relationships and complex scopes. - 5+ years of leadership experience. - Deep expertise in full-funnel media strategy (paid media + lifecycle + retention). - Strong platform knowledge (Meta, Google, TikTok, Pinterest, programmatic). - Strong forecasting, scenario planning, and budget modeling experience. - Extensive DTC ecommerce experience required, with a strong preference for beauty, skincare, or personal care categories. - Experience with incrementality testing (geo tests, lift studies, MMM). - Strong understanding of attribution limitations and measurement frameworks. - Strong commercial and business acumen in DTC models. - Strong executive communication and presentation skills. - High attention to detail and structured thinking. - Ability to lead cross-functional teams in a fast-paced environment. - Agency experience required. - Bachelor's degree preferred. Requirements - Portfolio-level performance, risk, and profitability management. - Quality assurance and escalation support for Account Managers. - Maintain scope discipline while balancing client and business needs. - Continuously improve internal processes and operating rhythms. Benefits - Opportunity to lead a high-impact client relationship. - Engagement in shaping the agency's DTC operating model. - Collaboration with a team of skilled Account Managers. Company Description Blue Wheel operates and hires in the following states: CT, CO, FL, ID, IL, KS, MI, MN, NJ, NY, OR, PA, TN, TX, and WA.

• Support the Operations department of THE·TEAM’s Team Sports division. • Scan, file, and track Talent tax forms. • Prepare expense reports and assist with obtaining receipts as needed. • Prepare client payment summaries. • Review contracts and prepare summaries. • Assist Client Services team with projects as needed. • Various administration duties as assigned.

Role Description Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. Essential Functions and Responsibilities: - Primary Engagement Channel – Incoming Voice Calls and Text Messaging. - Callers will include but are not limited to prospective guests, in-stay guests, vendors, team members, third parties and travel agents. - Engages the guest with an unmistakable sense of courtesy, generosity, and professionalism while ensuring that every guest request or challenge is handled promptly with genuine care and escalated when necessary. - Maintains and clearly communicates appropriate, site-specific knowledge regarding all hotel and room features and amenities for requested properties. - Establishes and maintains thorough and professional communication with our properties, ensuring that all guest requests are clearly noted and documented in the appropriate system. - Answers incoming calls in a polite, friendly and professional manner using a cheerful and pleasant voice. - Follows all Loews guest engagement Standards. - Uses appropriate CEC software and systems to verify identity/room number of the engaging guest. - Actively listens and clarifies Guest needs; directs calls as needed to appropriate extensions. - Assists guest with Engineering, Valet, Front Desk, Security, Bell Desk and Housekeeping requests without transfer. - Records messages and guest requests in the appropriate software/system and forwards messages and requests to respective individuals or departments. - Provides accurate directions to the hotel from major inbound locations. - Answers questions regarding hotel functions and facilities; is prepared to enhance their stay by sharing additional aspects of the Loews Experience. - Maintains knowledge of all Hotel and area’s events and activities. Communicates within the Guest Services and CEC team upcoming events which could impact our hotels and/or our guests. - Receives and processes incoming guest requests and wake-up calls. - Handles guest complaints to completion unless escalation is necessary. - Receives and properly accommodates all Front Desk related calls. Qualifications - High School Diploma or GED equivalent. - 1-2 years customer-facing work experience, preferably in hospitality or sales. - Experience with high-volume of calls such as call center or customer support role. Requirements - Demonstrated ability to read and communicate effectively and professionally – both writing and speaking - in English and any other dialect or language identified in the employee agreement. - Active contributions to a collaborative and cooperative working environment. - The ability to maintain confidentiality. - A demonstrated willingness to maintain professionalism and composure while making sound business decisions in all situations. - Adaptability, evidenced in the self-directed ability to organize a workload and adapt quickly to change. - A demonstrated ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel. - Proficiency in windows-based computer programs to include e-mail (Outlook), internet and word processing applications (Word). - Strong computer skills and ability to learn new computer applications. - Excellent customer service skills. Benefits - Competitive health & wellness benefits, 401(k) & company match. - Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement. - Training & Development opportunities, career growth. - Tuition Reimbursement. - Pet Insurance. - Team Member Hotel Rates, other discounts, perks and more. - Remote, must be based in AZ, FL, or TN only.

Role Description The Client Service Representative is responsible for providing excellent client service to Allied members, including HR representatives, brokers, and other various clients. They are the main point of contact for all inquiries and issues and must provide resolution in a timely, professional, and courteous manner. Essential Functions - Act as the liaison between the client/broker and Allied Executives and Departments involved with the benefit plan. - Promptly deliver client complaints to relevant departments, including Claims, Eligibility, and Account Management. - Serve as an additional resource for Account Managers as needed. - Provide communication to clients and brokers regarding claim issue resolution, reporting, industry-related and legislative information. - Provide follow-up to month-end strategy by closing out open claim issues. - Troubleshoot, identify, and improve internal processes with various Allied departments. - Work with and foster relationships with other internal teams such as Claims and Eligibility. - Help facilitate the renewal of existing cases by management of claim reviews and service level expectations. - Other duties as assigned. Qualifications - High School Diploma or GED required. - College degree preferred. - 1 to 3 years of Medical Claims experience is required. - Claim processing experience a plus. - Customer Service skills. - Intermediate level work experience with Microsoft Office, Word, Excel Access, and PowerPoint software applications required. - RIMS Claim Processing System preferred. - Web Based Applications required. - Excellent verbal and written communication skills. - Excellent organizational skills and attention to detail. - Ability to prioritize tasks and delegate them when appropriate. - Ability to function well in a high-paced and at times stressful environment. Position Competencies - Accountability - Communication - Customer Service Orientation - Functional/Technical Skills - Quality Focus - Time and Task Management Physical Demands This is a standard desk role requiring extended sitting and computer work. Work Environment Remote Benefits - Competitive Benefit Package including, but not limited to: - Medical - Dental - Vision - Life and Disability Insurance - Generous Paid Time Off - Tuition Reimbursement - EAP - Technology Stipend