Role Description Für die Betreuung unserer Kunden in der französischen Schweiz suchen wir eine zuverlässige und selbständig arbeitende Persönlichkeit im 100% Remote-Modell. Du arbeitest vollständig ortsunabhängig und bist die zentrale Ansprechperson für unsere französischsprachigen Kunden. - Bearbeitung von Kundenanfragen per Telefon und E-Mail - Professionelle Behandlung von Kundenreaktionen und Einsprachen - Unterstützung im administrativen Bereich - Mitarbeit bei Projekten (bei vorhandenen Ressourcen) - Sicherstellung einer hohen Kundenzufriedenheit Qualifications - Französisch Muttersprache (zwingend) - Sehr gute schriftliche und mündliche Ausdrucksweise - Deutsch und oder Englisch von Vorteil - Erfahrung im Kundendienst oder Administration - Sehr gute EDV Kenntnisse (MS Office zwingend) - Selbständige, strukturierte Arbeitsweise - Belastbar und lösungsorientiert Benefits - 100% Remote Arbeit weltweit möglich - Flexible Arbeitsgestaltung - Dynamisches wachsendes Unternehmen - Möglichkeit zur Weiterentwicklung - Direkter Einfluss auf Prozesse und Kundenzufriedenheit - 5 Wochen Ferien - Fixer, überdurchschnittlicher Lohn (kein Bonus, keine Provision) Company Description Die Parkosecure GmbH ist ein innovatives Unternehmen im Bereich privates Parkraummanagement in der Schweiz. Wir unterstützen Eigentümer, Verwaltungen und Investoren bei der wirtschaftlichen, digitalen und effizienten Bewirtschaftung von Parkflächen. - Unsere Lösungen reichen von klassischer Parkplatzkontrolle bis hin zu modernen Freeflow- und QR-basierten Bezahlsystemen. - Dabei setzen wir konsequent auf klare Prozesse, Digitalisierung und unternehmerisches Denken. - Parkosecure steht für Effizienz, Transparenz und nachhaltiges Wachstum im privaten Parkraummanagement.

Role Description Mercier Consultancy is delighted to offer an exciting opportunity for a Spanish Speaking Customer Service Representative to join our Client's Streaming Services department in Greece. This role offers fully paid relocation to Greece, making it an excellent chance for Spanish speakers seeking to join a dynamic team in an international environment. In this role, you will provide outstanding support to Spanish-speaking customers, assisting them with inquiries and troubleshooting for their streaming service needs. Your excellent communication skills and problem-solving abilities will ensure a seamless customer experience and help maintain high satisfaction levels. - Deliver excellent customer service in Spanish assisting with streaming service inquiries and issues - Provide technical support and guide customers through troubleshooting steps - Process subscription requests, modifications, and cancellations - Document customer interactions accurately in CRM systems - Collaborate with internal teams to resolve issues efficiently and improve service quality - Keep up-to-date with new streaming features and offerings to assist customers effectively Qualifications - Fluency in Spanish and English, both written and spoken - Strong customer service skills with a keen attention to detail - Experience in customer service or technical support, preferably in streaming services or related fields - Willingness to relocate to Greece with fully paid relocation support - Ability to handle multiple inquiries and resolve issues in a fast-paced environment - Good organizational skills and proficiency with CRM and customer support tools - Problem-solving mindset and eagerness to provide exceptional service Benefits - Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Monthly Performance Bonus - Free Greek Course - And More...

Role Description Mercier Consultancy is seeking a dedicated Spanish Speaking Customer Service Representative for our Client's Logistics & Delivery Service Department. This position offers a unique opportunity to relocate to Greece and be part of a dynamic team managing customer support for logistics and delivery operations. In this role, you will provide exceptional service to Spanish-speaking customers, assisting with inquiries related to shipping, delivery status, and problem resolution. Your communication skills and customer-oriented approach will be essential in ensuring smooth logistics processes and customer satisfaction. Responsibilities - Provide high-quality customer service in Spanish regarding logistics and delivery inquiries - Assist customers with tracking shipments, delivery schedules, and resolving delivery issues - Coordinate with internal teams and external partners to address customer concerns promptly - Document all customer interactions and maintain accurate records in the CRM system - Contribute to process improvements by collecting customer feedback - Remain informed about company services, policies, and logistics procedures Qualifications - Fluency in Spanish and English, with excellent verbal and written communication skills - Strong customer service orientation with problem-solving abilities - Prior experience in logistics, delivery, or customer service roles is preferred - Willingness to relocate to Greece - Ability to manage multiple customer inquiries efficiently in a fast-paced environment - Detail-oriented with strong organizational and multitasking skills - Familiarity with CRM systems and customer support software is a plus Benefits - Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Monthly Performance Bonus - Free Greek Course - And More...

Role Description Mercier Consultancy is seeking a dedicated Spanish Speaking Customer Service Representative to join our Client's Fashion & Luxury Brand Department. In this essential Junior role, you will provide exceptional support to our Spanish-speaking clientele, assisting with inquiries related to our exclusive fashion and luxury products. Your fluency in Spanish will be instrumental as you guide customers through product details, order processes, and after-sales service, delivering a premium customer experience befitting a luxury brand. - Deliver outstanding customer service in Spanish concerning fashion and luxury brand inquiries - Assist customers with product information, order placement, shipping, and returns - Handle and resolve customer complaints professionally and promptly - Maintain detailed and accurate records of customer interactions in the CRM system - Collaborate with internal teams to ensure efficient order fulfillment and customer satisfaction - Collect and relay customer feedback to support continuous improvement of products and services - Stay informed about the latest trends in fashion and luxury markets Qualifications - Fluency in Spanish and English, with excellent communication and interpersonal skills - Strong customer service orientation with attention to detail - Previous experience in customer service, particularly in fashion, luxury, or retail sectors, is preferred - Ability to manage multiple customer inquiries efficiently - Detail-oriented with strong organizational skills - Passion for fashion and luxury brands, with a commitment to delivering exemplary client experiences - Familiarity with customer support software and CRM systems is an advantage Benefits - Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Monthly Performance Bonus - Free Greek Course - And More...