Role Description Mercier Consultancy is delighted to offer an exciting opportunity for a Spanish Speaking Customer Service Representative to join our Client's Streaming Services department in Greece. This role offers fully paid relocation to Greece, making it an excellent chance for Spanish speakers seeking to join a dynamic team in an international environment. In this role, you will provide outstanding support to Spanish-speaking customers, assisting them with inquiries and troubleshooting for their streaming service needs. Your excellent communication skills and problem-solving abilities will ensure a seamless customer experience and help maintain high satisfaction levels. - Deliver excellent customer service in Spanish assisting with streaming service inquiries and issues - Provide technical support and guide customers through troubleshooting steps - Process subscription requests, modifications, and cancellations - Document customer interactions accurately in CRM systems - Collaborate with internal teams to resolve issues efficiently and improve service quality - Keep up-to-date with new streaming features and offerings to assist customers effectively Qualifications - Fluency in Spanish and English, both written and spoken - Strong customer service skills with a keen attention to detail - Experience in customer service or technical support, preferably in streaming services or related fields - Willingness to relocate to Greece with fully paid relocation support - Ability to handle multiple inquiries and resolve issues in a fast-paced environment - Good organizational skills and proficiency with CRM and customer support tools - Problem-solving mindset and eagerness to provide exceptional service Benefits - Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Monthly Performance Bonus - Free Greek Course - And More...

Role Description Mercier Consultancy is seeking a dedicated Spanish Speaking Customer Service Representative for our Client's Logistics & Delivery Service Department. This position offers a unique opportunity to relocate to Greece and be part of a dynamic team managing customer support for logistics and delivery operations. In this role, you will provide exceptional service to Spanish-speaking customers, assisting with inquiries related to shipping, delivery status, and problem resolution. Your communication skills and customer-oriented approach will be essential in ensuring smooth logistics processes and customer satisfaction. Responsibilities - Provide high-quality customer service in Spanish regarding logistics and delivery inquiries - Assist customers with tracking shipments, delivery schedules, and resolving delivery issues - Coordinate with internal teams and external partners to address customer concerns promptly - Document all customer interactions and maintain accurate records in the CRM system - Contribute to process improvements by collecting customer feedback - Remain informed about company services, policies, and logistics procedures Qualifications - Fluency in Spanish and English, with excellent verbal and written communication skills - Strong customer service orientation with problem-solving abilities - Prior experience in logistics, delivery, or customer service roles is preferred - Willingness to relocate to Greece - Ability to manage multiple customer inquiries efficiently in a fast-paced environment - Detail-oriented with strong organizational and multitasking skills - Familiarity with CRM systems and customer support software is a plus Benefits - Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Monthly Performance Bonus - Free Greek Course - And More...

Role Description Mercier Consultancy is seeking a dedicated Spanish Speaking Customer Service Representative to join our Client's Fashion & Luxury Brand Department. In this essential Junior role, you will provide exceptional support to our Spanish-speaking clientele, assisting with inquiries related to our exclusive fashion and luxury products. Your fluency in Spanish will be instrumental as you guide customers through product details, order processes, and after-sales service, delivering a premium customer experience befitting a luxury brand. - Deliver outstanding customer service in Spanish concerning fashion and luxury brand inquiries - Assist customers with product information, order placement, shipping, and returns - Handle and resolve customer complaints professionally and promptly - Maintain detailed and accurate records of customer interactions in the CRM system - Collaborate with internal teams to ensure efficient order fulfillment and customer satisfaction - Collect and relay customer feedback to support continuous improvement of products and services - Stay informed about the latest trends in fashion and luxury markets Qualifications - Fluency in Spanish and English, with excellent communication and interpersonal skills - Strong customer service orientation with attention to detail - Previous experience in customer service, particularly in fashion, luxury, or retail sectors, is preferred - Ability to manage multiple customer inquiries efficiently - Detail-oriented with strong organizational skills - Passion for fashion and luxury brands, with a commitment to delivering exemplary client experiences - Familiarity with customer support software and CRM systems is an advantage Benefits - Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Monthly Performance Bonus - Free Greek Course - And More...

Role Description As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings. - Live Our Vision, Values and Beliefs every day - Represent the RH brand through polished communication, personal appearance and professionalism - Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations - Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded - Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems - Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships - Qualify and educate potential design customers on services offered by RH Interior Design Qualifications - 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred - Fluency in Spanish, written and verbal - Poise and confidence to interact with high-end customers while maintaining confidentiality - People and relationship-driven - Driven to deliver first-class service and exceed customer expectations - Ability to recognize and respond to multiple priorities - Exceptional analytical, problem-solving and decision-making skills - Strategic, highly organized and results-oriented - Excellent verbal and written communication skills - Commitment to Quality with exceptional attention to detail - Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications - Willingness to work a flexible schedule, including evenings, weekends and holidays Requirements - Ability to be productive working remotely - Ability to travel to the nearest gallery as needed Company Description RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.