Director, Business Systems

Business OperationsBusiness OperationsFull TimeRemoteLeadTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

41 days ago

Salary

$173.8K - $217.2K / year

Seniority

Lead

10 yrs expEnglishERPOracle

Job Description

Director, Business Systems

Armada

• Own the multi-year vision and roadmap for Armada’s enterprise application ecosystem (e.g., ERP/Finance, CRM & GTM stack, HRIS, and adjacent tools for billing, procurement, support, and business operations). • Run Business Systems like a product: define outcomes, prioritize ruthlessly, and deliver measurable improvements in cycle time, data quality, and user experience. • Ensure system design supports clean, auditable processes and reduces operational overhead. • Define and govern how systems connect—APIs, iPaaS, middleware, data warehouse/lakehouse patterns, and master data management. • Partner with data/engineering teams to enable trustworthy reporting and analytics, with clear definitions for core objects (customer, product, asset, subscription, employee, etc.). • Identify opportunities to eliminate manual work with automation (workflows, orchestration, document processing, approvals, self-service). • Where appropriate, enable AI-assisted internal workflows (e.g., routing, summarization, exception handling, reconciliation support, employee self-service), while maintaining strong security and governance. • Establish the operating model: intake, prioritization, documentation standards, testing, release/change management, training, and post-launch support. • Own system controls: role-based access, audit trails, segregation of duties, and data protection practices. • Partner with security/compliance stakeholders to support audits and future readiness (e.g., SOC 2 / SOX-aligned controls as needed). • Manage vendor relationships, contract renewals, tool rationalization, and licensing strategy. • Drive cost-effective platform decisions without sacrificing scalability or security. • Build and lead a high-impact Business Systems team. • Coach and develop the team, set clear expectations, and create a culture of high ownership, strong partnership, and pragmatic execution.

Job Requirements

  • 10+ years in Business Systems, Enterprise Applications, or related roles with increasing scope and ownership.
  • Demonstrated experience owning and scaling core systems across multiple functions (Finance, GTM, People, Operations).
  • Strong hands-on understanding of enterprise platforms such as: CRM (e.g., Salesforce, HubSpot), ERP/Finance (e.g., NetSuite, SAP, Oracle), HRIS/ATS (e.g., Workday, Rippling, Greenhouse).
  • Proven track record delivering cross-functional programs: implementations, integrations, process redesign, and adoption at speed.
  • Solid integration and data fluency (APIs, iPaaS like Workato/Boomi/MuleSoft, data quality concepts, reporting needs).
  • Strong change management instincts: you can bring stakeholders along, drive adoption, and create durable operating habits.
  • Excellent executive communication and stakeholder management—able to translate between business outcomes and technical implementation.

Benefits

  • Competitive base salary and equity
  • Medical, dental, and vision (subsidized cost)
  • Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
  • Retirement plan options, including 401(k) and Roth 401(k)
  • Unlimited paid time off (PTO)
  • 14 paid company holidays per year

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