Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Delivery Oversight: - Provide day- to -day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects. - Be the focal point for delivery questions or concerns from internal stakeholders or customers. This could include - customer governance calls, internal project reviews and escalations. - Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution - including planning and revenue forecasting. - Clearly communicate to management issues that may affect scope, budget or timeliness of delivery of a world class customer experience. - Strong collaboration with Services Sales, Customer Success, Expert Services, Resource Management and other Global Delivery teams to achieve outstanding customer delivery. - Strong collaboration and relationship building with account teams and Partners to achieve outstanding customer delivery. - High ability to resolve delivery challenges quickly and effectively in an effort to minimize impact on budget and timelines while maintaining high customer satisfaction levels. - Management of Revenue, Cost and Margin for regional delivery implementations. People Management: - Serve as a mentor to team members. - Provide direction and leadership for new hires, ensuring adherence to the enablement plan and new hire ramp times. - Determine training and development requirements for team and produce team and individual training plans. Adapt these as necessary to meet the changing needs of the organization. - Conduct performance reviews of team using KPI results and other factors. - Work with the Geography's Customer Outcomes Delivery Leader to continuously improve the skills and quality of the individuals in the organization. - Work closely with Resource Managers and Global Delivery technology practices to support the staffing of projects with the right resources, with the right skills, at the right time. - Provide a feedback loop into Global Delivery for resource, process and technical continuous improvement - Manage team members to achieve utilization targets on a quarterly basis. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 5+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required): - PMO Leader, Program/Project Management - Product Management - Services or Solution Sales - Implementation - Process Engineering - 10+ years of consulting experience for complex, global organizations. - Experience in leading and mentoring a team of twenty or more employees. - Experience designing and developing service capabilities and developing and running service portfolios. - Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations. - Experience working with service channel organizations and their partners. - Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions. - Highly motivated, driven and passionate about the intersection of technology and business challenges. - Dedication and commitment to customer success. - A determination to make things better each day. - Strong people development, including coaching and mentoring for management, business and technical roles. - Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner. - Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams. - Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills. - Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments. - Initiative - Proactive, self-motivated, and self-directed. - Ability to drive deliverables and results, which involve people who do not directly report to you. - Travel required up to 50%. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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Title: Senior Manager, Conference Operations - Remote - Nationwide Location: Sacramento United States Job Description: Remote, Nationwide - Seeking Senior Manager, Conference Operations Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside. Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity - Lead the end-to-end strategy and execution of a national conference portfolio (40+ events annually), ensuring alignment with growth objectives, lead generation priorities, and executive engagement strategies. - Own conference portfolio planning, including long-term strategy, annual prioritization, and continuous optimization based on performance and ROI. - Provide strategic recommendations on conference participation, sponsorships, and investments based on ROI, market positioning, and growth priorities. - Drive budget strategy and financial oversight, including forecasting, allocation, tracking, and optimization of conference spend. - Establish and scale standardized workflows, policies, and operating models leveraging CRM and technology platforms to improve efficiency, visibility, and reporting. - Oversee all conference logistics and execution, including registration, travel, vendor coordination, and on-site/virtual delivery. - Lead cross-functional coordination with Marketing, Lead Generation, and Growth teams to ensure integrated conference strategies and execution. - Analyze conference performance and deliver data-driven insights and recommendations on ROI, future participation, and portfolio optimization. - Own and optimize conference technology systems (CRM, reporting tools, platforms) to enable real-time tracking, performance visibility, and scalable operations. - Lead contract negotiation and vendor management, ensuring favorable terms, cost efficiency, and high-quality delivery. - Oversee development and delivery of conference content and materials, ensuring alignment with brand, messaging, and growth strategy. - Direct virtual and hybrid event execution, including platform management and vendor coordination. - Serve as the primary point of accountability for conference outcomes, operational excellence, and stakeholder satisfaction. - Lead administrative and operational strategy, including resource allocation, workflow optimization, and process standardization across Growth Operations. - Drive adoption and advancement of technology, automation, and AI-enabled solutions to reduce manual work and enhance reporting, insights, and scalability. - Oversee planning and execution of large-scale leadership meetings and strategic events, ensuring alignment with organization objectives. - Ensure compliance, contract execution, and operational governance (NDAs, BAAs, LOIs, vendor agreements). - Act as a cross-functional leader and liaison, resolving complex operational challenges and aligning stakeholders across departments. - Lead and contribute to strategic initiatives and projects that advance Growth Operations capabilities. - Oversee compliance and process adherence for the team. - Lead and develop a high-performing administrative team through, mentoring, managing workloads, recruitment, and performance reviews. - Design and implement training programs, onboarding processes, and ongoing professional development initiatives. - Champion a culture of excellence, collaboration, and accountability through mentorship, structured check-ins, and continuous improvement efforts. - Develop and execute talent development strategies, ensuring the team has the skills and capabilities to support current and future business needs. - Resolve complex team challenges and employee relations issues with discretion, empathy, and leadership maturity. Required Experience and Competencies - Bachelor's Degree OR an equivalent combination of education and experience that can display same level qualifications to successfully perform the role required. - 5-7 years of work experience, ideally in healthcare setting within sales, marketing, or events required. - 3+ years leading and managing team members required. - Proven experience in event and conference management. - Strong leadership and team motivational skills. - Proven ability to meet and exceed goals. - Experience in sourcing and managing all aspects of live and virtual events. - Ability to overcome challenges or obstacles in the moment. - Proven experience managing multiple, competing priorities while working towards an established goal. - Demonstrated self-learner interested in continued professional development and personal growth. - Proficient in Microsoft office (Word, Excel, PowerPoint). - Proficiency in Windows platform. - Excellent writing, communication research, and analysis, editing, and proofreading skills. - Problem solving skills. - Ability to establish credibility with high-level management. - Detail oriented, organized, and flexible individual able to perform multiple tasks with varying priorities under conditions requiring speed and accuracy. - Ability to grasp complex concepts and translate them into clear copy or graphics. - Demonstrate showing initiative and seeking appropriate guidance and input from others. - Ability to effectively lead project teams as well as work collaboratively as a team member in a fast-paced environment. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. - Monthly wellness events and programs such as yoga, HIIT classes, and more - Trainings to help support and advance your professional growth - Team building activities such as virtual scavenger hunts and holiday celebrations - Flexible work hours - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. - Superior health plan options - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service) - Generous paid time off starting 3-4 weeks' annually - Student Loan Refinancing Discounts - Professional and Career Development Program - EAP and travel assistance included - Wellness program - Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $95,590 - $121,875, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. - Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.

Role Description The Service Manager will be a member of the Global Hosting Services (GHS) Service Management & Compliance team and comes to the organization having experience in IT Service Management with a background in IT infrastructure and cloud services. The GHS Service Manager plays a critical role within the Global Hosting Services (GHS) Service Management team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness. This role bridges Product, Engineering, Operations, and global stakeholders to translate business requirements into operational models, validate technical and process readiness, and facilitate seamless service adoption into the GHS support framework. The role combines service delivery, operational readiness, data-driven decision support, and customer consultation to ensure that new services are delivered efficiently, securely, and in alignment with PwC standards. To excel in this role, a Service Manager needs to demonstrate excellent communication abilities, and a proactive approach to problem-solving. They must also be capable of demonstrating influence outside the reach of their direct team, ensuring cohesive and efficient operations across various departments. What you will be doing - Drive end-to-end operationalization of new cloud products and major enhancements, ensuring they meet GHS Product Acceptance Checklist (PAC) requirements (documentation, KT, access, monitoring, support models, SLAs/SLOs) - Translate stakeholder, product, and engineering requirements into actionable operational specifications, ensuring clarity across all teams - Maintain Service Level Objective (SLO) documents to clearly define customer responsibilities while ensuring the support scope remains consistent within GHS - Conduct risk, impact, and supportability assessments for new services - Document requirements and route requests to relevant GHS teams; track progress through operational readiness milestones - Participate in daily/weekly project Scrums and regularly report the progress - Ensure GHS adherence to PwC Technology ITSM processes - Knowledge of cloud fundamentals, architectural principles, and concepts - General knowledge and experience in Information Technology, experience in IT infrastructure and cloud fundamentals - Excellent communication, interpersonal, and presentation skills Qualifications - Bachelor's degree (Information Technology, Computer Systems, Management Information Systems) - 7 years in IT and 3 years in IT Service Management Requirements - Certification(s) Preferred: ITIL certification, SAFe, or Project Management Professional (PMP), Azure Fundamentals Preferred Knowledge/Skills - SAFe or Agile framework - Cloud infrastructure fundamentals (Azure, AWS, GCP) - Experience in multiple ITIL processes - Establishing KPIs and driving continual service improvements - Analytical ability, exercising professional skepticism, strong judgment and leadership skills, and the ability to work effectively with Leadership and team members - Ability to identify and communicate complex technical issues to both technical and non-technical stakeholders - Ability to take abstract ideas from inception to completion - Agile, open-minded, ready to bring and implement innovative ideas - Ability to work in a remote, geographically dispersed environment - Efficient in self-management and independent task management - Having experience with ServiceNow is highly beneficial

Role Description We are seeking a dynamic and results-driven individual to lead our sales efforts in a remote capacity. This position will play a pivotal role in driving revenue growth and expanding our market presence. - Develop and implement effective sales strategies to achieve business objectives. - Manage and mentor a team of sales representatives to enhance performance and productivity. - Identify new market opportunities and build strong relationships with potential clients. - Conduct regular sales forecasting and reporting to senior management. - Collaborate with marketing teams to align strategies and ensure consistent messaging. Qualifications - Proven experience in sales management, preferably in a remote setting. - Strong communication and interpersonal skills. - Ability to analyse sales metrics and adjust strategies accordingly. - Excellent negotiation and closing skills. - Self-motivated with a results-oriented mindset. Requirements - Experience in the technology sector (nice to have). - Familiarity with CRM software and sales tools (nice to have). - Previous experience in a start-up environment (nice to have). Benefits - Salary: 140000 - 250000 USD Per annum