Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. To help our teams work together effectively, this role requires you to be located in the UK. We don't offer relocation support for this role. Your future team The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring a Senior Solution Consultant with a focus on Enterprise Strategy & Planning as well as ITSM to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment. What you'll do: - Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers - Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions - Identify and promote opportunities for service and product expansion within a client's organization - Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams - Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas - Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers - Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events Your background: - 6-8 years of experience within SaaS companies - 5+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership - Demonstrated expertise in ITSM, including - Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem that support enterprise-grade IT operations - Background in IT operations roles, including request, asset, incident, problem, change, and knowledge management - Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling that satisfies customer requirements and improves the end-user experience - You're fluent in English, and are able to use German as second language for business communication. It's nice if you are: - Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices - Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams - Experienced working with large customers in a consulting or technical expert capacity Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh . #LI-SV2

• Guide customers through design, development, testing, deployment, training, and post-deployment optimization to ensure smooth delivery and long-term adoption • Design, consult, test, and troubleshoot customer integrations, including: Mobile SDK integrations Desktop and mobile web fingerprinting RESTful API integration • Advise mobile and web application developers, fraud managers, and business leaders on implementation and industry best practices and aid in operationalizing insights from LNRS solutions • Communicate and present to internal and customer business stakeholders • Occasional travel may be required

• Responsible for customer relationship management through effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks. • Provide technical recommendations that best suit the environment based on customer requirements. • Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty. • Actively participate as a member of the regional work team, collaborating with internal and external resources including clinical, sales, and service partners. • Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. • Adhere to established training, quality, and safety requirements. • Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions).

• Supports a U.S. Government organization in evaluating environmental and social risks across projects in South and Southeast Asia. • Conducts assessments, supports compliance, and monitors project performance across a diverse portfolio. • Coordinates across the E&S Divisions to ensure consistency of the assessment of environmental and social performance of DFC projects. • Reviews adequacy of environmental and social documentation for projects and provides recommendations. • Prepares gap analysis, draft approval memos, and action plans for compliance with assessment frameworks. • Monitors the actual environmental, social, health, and safety impacts of previously approved DFC projects through analysis of monitoring reports and site visits. • Liaises with DFC E&S Division staff, Environment and Social Specialists of co-lenders, and/or consultants to undertake project assessments.