- **Strategic Oversight:** Supervise and mentor regional Customer Success Managers, ensuring best practices in revenue growth are implemented across different territories. - **Performance Optimization:** Analyze client performance data to identify revenue gaps and provide actionable growth strategies. - **Business Reviews:** Lead Quarterly Business Reviews (QBRs) for key partners, focusing on ROI and long-term scaling. - **Revenue Advocacy:** Proactively work with the client base to shift share to direct online sales and improve distribution strategies. - **Cross-functional Collaboration:** Act as a bridge between clients and our Product team to voice feedback and shape new features. - **Market Presence:** Represent Exely at industry events and contribute to proactive marketing activities to strengthen our brand authority.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Enterprise Select Customer Success Managers pick up where our Services team leaves off, working with our largest and most complex customers to drive adoption and maximize the long-term value they receive from Samsara. In this role, your impact is felt across the physical operations that run our world. Your strategic guidance directly influences the safety of thousands of frontline workers and the efficiency of global supply chains. You will lead a fundamental shift in how our customers view technology, moving them from solving individual problems to positioning Samsara as the strategic platform that underpins their entire operation. By architecting joint success plans that define critical objectives and metrics, you will gameplan on new workflows to ensure our largest partners achieve their multi-year business goals. This role is highly cross-functional, as you will partner with Sales, Support, Sales Engineering, and Product to influence mission-critical initiatives and Samsara’s long-term roadmap. This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro. You should apply if: - You want to lead high-impact, mission-critical partnerships: You are ready to manage Samsara’s largest and most complex accounts where the stakes involve global supply chains and large-scale infrastructure. You want your guidance to underpin the modern operations of the world’s most significant businesses. - You have a talent for strategic influence: You have the diplomatic poise to guide executive stakeholders toward a proactive platform strategy. You enjoy the challenge of aligning Samsara’s long-term roadmap with the multi-year goals of Fortune 500 partners. - You are an internal catalyst for innovation: You have the experience to advocate for mission-critical customer initiatives by influencing internal roadmaps across Product, Finance, and Legal. You are comfortable having your voice heard by senior leadership during executive business reviews. - You are committed to building for the long term: You understand that proving value in the Enterprise Select space takes resolve and strategic foresight. You want to be a role model for our cultural principles while helping to scale a world-class team globally. In this role, you will: - Be on the front lines to ensure our largest customers increase the safety, efficiency, and sustainability of their operations by translating deep knowledge of the Samsara platform into strategic results across diverse industries like construction, transportation, and many more. - Drives business transformation by leading strategic customer engagements to deeply understand current operations, proactively recommending workflow transformations and architecting joint success plans that define the metrics and timelines necessary to remove barriers and deliver business value. - Orchestrates executive business reviews for our most complex partnerships, leading the narrative with our customer’s decision-makers to anticipate future operational risks and align multi-year business transformations with Samsara’s long-term roadmap. - Influences internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives. - Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: - 6+ years of work experience with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role. - Mastery of priority management and emotional intelligence required to lead high-stakes, Fortune 500 partnerships, with a proven ability to take strategic initiative and thrive in high-visibility, change-heavy environments. - Track record of anticipating strategic obstacles and resolving complex challenges through a blend of foresight, deep business insight, and diplomatic poise under multifaceted pressure. - Proven ability to build trust and communicate effectively across all levels, from executive leadership to technical teams and daily end-users, both internally and externally. - Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products. - Bachelor’s degree from a 4-year institution. - This role requires up to 25-40% travel. An ideal candidate also has: - Strong bias for action, the ability to think big, with insistence on high standards. - Ability to thrive in an unstructured, dynamic, and change-heavy environment. Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below. Annual OTE Salary $97,877.50—$131,600 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. At Ro, the care experience is at the heart of how we build trust with our patients. Every conversation, every resolved issue, and every moment of support shapes how people experience their healthcare - often during moments when they need it most. As the Manager of Training & Quality Assurance, you will define and lead the strategy for how we enable high-quality, consistent, and scalable support across Ro’s non-clinical Member Experience organization. This includes both our onshore (U.S.-based) teams and our BPO partners. In this role, you will own the end-to-end learning ecosystem and quality assurance function- ensuring that every team member is set up to deliver exceptional patient experiences from day one and continues to grow over time. You’ll establish the frameworks, standards, and systems that drive quality, while building training programs that evolve alongside our products, policies, and patient needs. You will partner closely with Operations, Product, Quality & Safety, Legal, and BPO leadership to ensure alignment between training, quality standards, and the broader care experience. Your work will directly influence how we measure performance, coach teams, and continuously improve the patient journey. This is a highly cross-functional and strategic role, focused on building scalable systems for learning, performance, and quality that support a growing, distributed care organization. This role is a people manager role with direct oversight of QA and training team members (including QA associates and team leadership), while also owning the broader training and QA roadmap. Success in this role requires balancing hands-on execution with strategic ownership, and driving alignment across internal and BPO teams through strong cross-functional influence. What You'll Do: - Own and drive the Training and QA roadmap, balancing near-term operational needs with longer-term capability building across the organization - Own the end-to-end Training and Quality Assurance strategy for Ro’s non-clinical Member Experience organization across both onshore and BPO teams - Design and implement scalable onboarding programs, including curriculum development, certification frameworks, and role-based learning paths for new hires - Build and evolve continuous learning programs to support ongoing development, product education, policy updates, and performance improvement - Define and operationalize a centralized QA framework across all support channels (e.g., messaging, email, voice), including scorecards, audit methodologies, and calibration processes - Establish clear quality standards and ensure consistent application across internal teams and BPO partners - Partner with Operations and frontline leadership to translate QA insights into targeted coaching, training interventions, and performance improvements - Develop feedback loops between QA, training, and operations to identify systemic gaps and drive continuous improvement initiatives - Leverage data to identify trends in quality, knowledge gaps, and performance drivers, and translate insights into actionable programs - Partner cross-functionally with Product, Engineering, Legal, and Quality & Safety to ensure training and QA frameworks reflect current workflows, policies, and compliance requirements - Serve as the primary point of contact for QA and training across BPO partners, ensuring alignment to Ro standards and consistency in patient experience - Lead vendor calibration sessions, quality reviews, and training audits to maintain high performance across outsourced teams Introduce and scale tools, technologies, and best practices (including AI-enabled QA and learning tools) to improve efficiency and effectiveness - Support organizational change initiatives (e.g., new product launches, workflow updates, policy changes) by ensuring structured training, readiness, and adoption across teams What You’ll Bring to the Team: - 5+ years of experience in training, quality assurance, customer experience, or service operations, with increasing scope in complex, scaled environments - 3+ years of leadership experience, including managing individual contributors or senior ICs - Proven experience building and scaling training programs and QA frameworks across distributed teams, including BPO environments - Strong understanding of quality assurance methodologies, calibration processes, and performance management in customer support or patient experience settings - Experience supporting omnichannel environments (e.g., chat, messaging, email, voice) with a focus on consistency and quality across channels - Strong data fluency, with experience analyzing QA results, performance trends, and learning outcomes to drive business decisions - Hands-on experience with CRM and support tooling (e.g., Zendesk), as well as familiarity with QA platforms, LMS tools, and AI-enabled solutions - Demonstrated ability to influence cross-functional stakeholders and translate business needs into scalable training and quality programs - Experience working in fast-paced, high-growth environments, with the ability to balance strategic thinking and execution We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $106,300 - $128,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.

• Manage a portfolio of accounts on both a 1:1 and a 1:Many basis, connecting Varicent to our Customers through digital channels • Represent the voice of the Customer (customer advocacy) to provide input into every core product, marketing, and sales process • Identify expansion opportunities to drive value both for the Customer and for Varicent • Create value for Customers by collecting and sharing success stories and be accountable to drive high usage of Varicent products via thorough and action-oriented playbooks • Develop and leverage Varicent product expertise to support our Customers in their journeys • Leverage data collected to refine and optimize existing playbooks, as well as build out additional plays to continue to drive Customer maturity • Build and maintain relationships with the relevant stakeholders in your portfolio • Engage with your Customer early in their lifecycle from onboarding through value realization • Maintain and update the various systems used to support the 1:Many dynamic, with urgency and high attention to detail • Become a product area SME (subject matter expert) and represent that area in the creation of digital content to be consumed by the Customer base • Seek and act on manager feedback to promote growth in role