• Represent the voice of the stakeholder/product team and clearly articulate the problem to be solved or the opportunity to be captured. • Foster strong relationships with stakeholders to anticipate future needs/opportunities and translate stakeholder goals into actionable digital initiatives. • Contribute to the vision for the product by collaborating with stakeholders to define and refine the product roadmap. • Own and maintain the product backlog, ensuring alignment with business priorities and strategic objectives. • Lead or facilitate design and discovery sessions to prototype solutions and gather feedback. • Establish and manage scope and parameters of the product to define predictable outcomes and action plans. • Review the effectiveness and efficiency of the user experience for the product and develop strategies for improvement. • Prioritize and manage backlog items to ensure timely and high-quality delivery. • Collaborate with cross-functional teams to ensure requirements clarity, solution alignment, and testing readiness. • Write clear and concise user stories with well-defined acceptance criteria. • Provide product demonstrations to business stakeholders.

• Serve as a trusted advisor to service provider customers, guiding artificial intelligence adoption, operational transformation, and return on investment using Agentic AI workflows • Translate customer advisory insights into validated, high-value AI use cases with clear functional and technical requirements • Own and prioritize the AI Studio product backlog, driving timely delivery of Agentic AI capabilities and pipeline orchestration features • Convert product strategy and customer needs into detailed user stories and requirements for Engineering and Data Science teams • Lead cross-functional release execution from concept through launch, ensuring quality, scalability, and customer readiness • Enable global sales, account, and sales engineering teams through training, playbooks, and technical value positioning • Champion AI Studio in complex customer engagements, including high-visibility proofs of concept

• Define and execute product strategy aligned with business goals and customer needs. • Build and manage the product roadmap, balancing innovation, modernization, customer value, and commercial outcomes. • Identify growth opportunities, strategic investments, and competitive differentiators through customer insights, market research, and analytics. • Own product features and capabilities across retail operations, including Point of Sale (POS), Inventory Management, Purchasing & Supplier Management, Customer Management, Loyalty & Promotions, Omnichannel Retail, Payments, Reporting & Analytics, and Integrations. • Drive product discovery, requirements gathering, validation, launch planning, and adoption measurement to ensure products solve meaningful customer problems. • Develop a deep understanding of retailer workflows and operational challenges through customer interviews, workshops, usability sessions, and feedback reviews, translating insights into impactful product initiatives. • Build strong relationships with merchants, partners, and internal stakeholders to ensure alignment and successful product outcomes. • Create product requirements, user stories, acceptance criteria, and success metrics. • Collaborate closely with Engineering and Design teams throughout the product lifecycle. • Participate in sprint planning, backlog prioritization, and release management to ensure timely delivery and successful product launches. • Help drive Retail Express modernization initiatives, including cloud migration, platform scalability, API enablement, and ecosystem expansion. • Partner with architecture and engineering teams to balance technical investments with customer-facing innovation. • Contribute to Maropost's broader Unified Platform strategy by identifying opportunities to connect Retail Express with Commerce Cloud, Merchandising Cloud, Marketing Cloud, Service Cloud, and Da Vinci AI. • Define and monitor product KPIs, customer adoption, engagement, retention, operational efficiency, and business outcomes, using data to continuously optimize product performance and customer experience.

• assist with product strategy, development, and achievement of strategic goals for enhancements and improvements to client programs • oversee the development and lifecycle of a product from conceptualization through iterative development and launch • ensure alignment with business goals and customer needs • act as a bridge between various teams • translate customer feedback and market insights into actionable plans to drive product success • oversee and advise the development of a product or products within the client product portfolio • lead, assist and/or guide the identification and articulation of client business program objectives and key results (OKRs) for product development or delivery • lead, assist and/or guide the identification of relevant performance outcome measures • lead, assist, and/or guide the development and management of product vision, product Roadmap, and serve as the content authority for the acceptance criteria for product features • lead, assist, guide, and monitor efforts to establish quantifiable and qualitatively measurable product performance measures • contribute to internal and external stakeholder understanding of and support for product management processes • collaborate with other vendors and state staff on team assignments • assist and support Product Owners to understand Stakeholder and User pain points, needs, opportunities, and priorities • consult with client Product Management leadership to guide and align individual products with the client Product Portfolio Vision, Goals and Roadmap • assist with driving product launches • conduct business solution research • participate in scrum ceremonies • assist with writing and refining user stories to support Product Owners • prepare and present product strategy, Roadmap, and priorities to internal and external stakeholders