• Cleans, sweeps, vacuums, mops, or restocks hallways, stairways, offices, food preparation or break areas, kitchen areas or equipment, laundry rooms, clinics, living areas, work areas, off-site areas, common areas, restrooms, public areas, or other similar areas • Sweeps, mops, scrubs, strips, extract, waxes, buff, vacuums, etc. all types of floors • Dusts both low and high areas • Wipes down or cleans various surfaces • Uses appropriate equipment and cleaning solutions for all tasks • Removes and properly disposes of discarded materials • May compact trash • Removes and transports trash to the appropriate disposal areas • May change light bulbs and perform very light facility maintenance • May keep building entryways free of snow and debris • May operate a vehicle to work at remote locations • May periodically perform a variety of special duties such as certain types of laundry duties or periodically scheduled cleaning tasks • May also be designated as a night or day janitor to indicate somewhat varying duties or assignments related to this type of work • Notify supervisor if safety and sanitation standards are not being met

• Establish positive, trusting rapport with clients • Diagnose and treat mental health disorders • Create and update individualized treatment plans according to patient needs and circumstances • Meet with patients regularly to provide services and treatment, and to adjust treatment plans as necessary • Coordinate and arrange for services needed for each individual client • Conduct ongoing assessments of patient progress • Conduct group therapy sessions according to program schedule • Involve and advise family members when appropriate • Refer patients to outside specialists or agencies when necessary • Maintain thorough records of patient meetings and progress • Follow all safety protocols and maintain client confidentiality • Communicate regularly with outpatient providers to ensure continuity of care • Attend weekly staff meetings to consult on individual cases • Attend weekly treatment team meetings to consult with clients about individual progress • Create weekly individualized therapeutic and experiential opportunities for clients and communicate them to patients • Conduct concurrent insurance reviews for individual clients • Engage in ongoing advocacy work for mental health parity • Engage in community based speaking opportunities to increase eating disorder awareness • Other duties as assigned by the supervisor

• Provide frontline client support via Zendesk: respond to client questions and requests, triage and escalate as needed, leverage and improve macros/knowledge base content, and surface patterns and insights to drive timely, accurate resolutions. • Partner closely with the Rev Ops Associate to maintain, monitor, and enhance automated client journey programs that enable clients to self-serve. • Monitor customer health using data-driven metrics to identify and escalate risk, and uncover opportunities within accounts. • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health. • Manage escalations and complex client needs with patience, professionalism, and clear communication. • Organize and lead client product demos for members to drive understanding and engagement. • Support the SMB Client Manager by preparing data, insights, and materials for client conversations and strategic reviews.

• Teach and supervise in the Clinical Mental Health Counseling Program. • Contribute to the development of faculty and student diversity. • Uphold the mission of Divine Mercy University within the context of the Catholic Church. • Engage in the teaching and counseling professional identity and development.