• Be accountable for meeting or exceeding an established OP plan • Develop and execute commercial strategy for sales of stability solutions for data centers in North America Market, including BESS (storage solutions), EMS, Medium Voltage UPS • Own the accurate forecasting of orders and convertible orders for your account package and reflect that in Salesforce.com • Manage relationships on day-to-day basis and provide transactional support. • Coordinate with selected GE Vernova businesses sales personnel across the region to implement joint account strategies and close synergy orders • Develop and execute an overall growth strategy with integrated plays for GE across the region • Develop strategic customer relationships with key decision makers in support of the sales team’s strategic direction, including power developers/Data Center Developers/Independent Power Producers and co-locators • Drive identification, prospecting and creation of new sales opportunities • Support your customers in sales activities and provide assistance to them in identifying new opportunities • Coordinate activities and provide leadership to establish individual sales strategies obtaining appropriate approvals for pricing and delivery • Negotiate contracts as required • Maintain knowledge of market trends, competitive actions, product needs, and customer base • Work with Marketing to develop project specific sales strategies for assigned customers • Provide feedback to the leadership team to drive continued growth • Manage expenses within a given budget • Own the accounts in region; responsible for maintaining relationships at all levels of organization; developing and monitoring growth plans; marketing programs; training • Manage, maintain, and grow accounts in region to achieve quarterly and yearly quotas • Ensure GE-provided leads are followed-up and convert to orders. • Enforce global compliance standards; collaborate with compliance manager to perform due diligence activities. • Provide market feedback, competitive intelligence and hit-rate information to business and sales leadership.

• Lead end-to-end service planning aligned with customer and operational goals • Drive Lean practices and continuous improvement initiatives • Develop integrated plans covering resources, maintenance, and service delivery • Own forecasting, scheduling, and performance tracking against SQDC targets • Ensure safe, on-time, and cost-effective maintenance execution • Manage capacity planning and long-term demand forecasting • Align workforce, service schedules, and turbine availability • Mitigate risks and lead recovery planning for deviations • Oversee spare parts, tooling strategy, and supply chain coordination • Improve planning systems, data workflows, and operational processes • Support training, SOP development, and capability building

• Ensure that employees are fully supported throughout their employment through GX. • Drive employee experience from the end of their onboarding through until they leave our service. • Ensure employee satisfaction by answering any queries they have on payroll, expenses, PTO, benefits etc.

Role Description We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our SMB and Strategic customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer’s industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system. Key Responsibilities - Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. - Industry Expertise: Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion. - Sales Campaigns: Develop and maintain a “greenspace” heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. - Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. - Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. - Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. - Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. - Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. - Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. - Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. - Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. Qualifications - 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. - OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect base. - Minimum of 1 year experience in the technology/software industries. - Ability to travel for face-to-face customer interactions and industry events. Preferred Qualifications - Excellent communication and interpersonal skills. - Proficient in Salesforce. - Thrives in a quick-turn, high-paced environment. - Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills. - Possess strong verbal and written communication skills. - Ability to articulate the value proposition of our product offering. - Bachelor's degree or equivalent practical experience. - Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role. - Experience optimizing and troubleshooting products or services. Travel - Up to 25%. Benefits - The base salary range for this position is $90,000 to $95,000; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. - This position is also eligible for commissions and restricted stock unit awards as part of total compensation. - Information about UKG’s comprehensive benefits can be reviewed on our careers site at UKG Careers Benefits . Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .