Role Description We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our SMB and Strategic customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer’s industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system. Key Responsibilities - Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. - Industry Expertise: Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion. - Sales Campaigns: Develop and maintain a “greenspace” heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. - Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. - Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. - Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. - Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. - Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. - Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. - Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. - Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. Qualifications - 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. - OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect base. - Minimum of 1 year experience in the technology/software industries. - Ability to travel for face-to-face customer interactions and industry events. Preferred Qualifications - Excellent communication and interpersonal skills. - Proficient in Salesforce. - Thrives in a quick-turn, high-paced environment. - Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills. - Possess strong verbal and written communication skills. - Ability to articulate the value proposition of our product offering. - Bachelor's degree or equivalent practical experience. - Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role. - Experience optimizing and troubleshooting products or services. Travel - Up to 25%. Benefits - The base salary range for this position is $90,000 to $95,000; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. - This position is also eligible for commissions and restricted stock unit awards as part of total compensation. - Information about UKG’s comprehensive benefits can be reviewed on our careers site at UKG Careers Benefits . Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .

• Execute bid and buy strategies primarily across a combination of paid social, search, and programmatic mobile, video and display channels, adhering to News Xtend’s client performance and pricing guidelines; • Generate and implement tracking tags through tag management solutions (i.e. Google Tag Manager); • Tailor campaign solutions and channels to individual client needs; • Ensure full delivery and performance standards of advertising campaigns are met; • Recommend opportunities for improvement in bid and buy strategies; • Adhere to the appropriate SLA's during daily activities; • Communicate with your Team Lead on process and analytics improvement opportunities; • Produce robust post-campaign analysis by utilising data via DSP tools, as required; • Clearly demonstrate, using data, how News Xtend’s bid and buy strategies improved performance; • Provide recommendations to improve upon weekly and monthly performance reports; • Offer technical support, troubleshoot underperforming or under delivering campaigns and discrepancies; • Provide excellent customer service and support to strengthen client relationships and meet retention goals; • Identify and justify budget scaling and upsell opportunities; • Work towards the overall News Xtend and News Corp Australia digital revenue targets.

• Play a key role in the admissions process by facilitating Support Needs Conversations (SNCs) and evaluating whether learners with complex needs can be appropriately supported through reasonable adjustments on our bootcamps • Contribute to the cohort selection process, providing guidance on learners who may require a higher level of support • During Programme Orientation, meet with assigned learners to explore their support needs, co-create an individual support plan, and brief other bootcamp delivery colleagues on strategies to support the learner effectively • Hold high expectations for all assigned learners, with the goal that learners with additional needs complete the bootcamp career-ready -- with the employability skills, job-seeker mindset and professional behaviours needed to secure and sustain a role in their target profession • Support learners to set goals to build their employability and soft skills throughout the bootcamp, including professional conduct, communication and interview skills • Provide feedback on learners' CVs and employability tasks, with the goal of ensuring every assigned learner has a polished, job-ready CV that they know how to adapt by the end of bootcamp • Ensure learners with disabilities understand their entitlement to reasonable adjustments under the Equality Act (2010), and support them to articulate this confidently, including in job applications and the workplace • Deliver whole class employability sessions as needed, including during inductions and during the bootcamp • Track learner progress through data review, lesson observations, learner feedback and regular contact with Instructors and Learner Progress Managers; monitor learners' assessment, attendance and engagement and progress, and where these fall below expectations, explore underlying barriers and put clear, supportive improvement plans in place • At defined points, review each learner's progress against their support plan and update strategies where needed • Provide clear handover to colleagues supporting learners with recruitment after the bootcamp, including a summary of each learner's support needs, progress and any reasonable adjustments they wish to disclose to prospective employers • Act as a key point of contact for learners with high-threshold issues (e.g. hidden disabilities, complex mental ill-health, learning differences, financial insecurity, risk of homelessness, or domestic violence), working under the direction of the Safeguarding Lead to ensure learners receive appropriate support — which may include referrals to external services, connection to local resources, and the creation of tailored support plans. • Offer peer support to delivery staff on bootcamp in their interactions with learners who have identified inclusion factors, helping to ensure those learners get the most out of the programme and remain on track toward their career readiness goals • Participate in observations and coaching practice to continually improve your own practice, ensuring all assigned learners make expected progress toward career-readiness outcomes • Contribute to a community of practice for the Inclusion and Learner Support teams, providing opportunities for collaboration, learning and sharing of best practices

• The Records and Information Manager shall be responsible for providing oversight and technical accuracy for the Records and Information Management components of the contract work, specifically offering leadership and direction for Contractor staff members on the enterprise-wide inventory and file plan project.