• Set the direction for CHAI’s internal AI transformation • Lead and facilitate cross-functional operational initiatives • Identify and drive process improvements across CHAI's internal operations • Provide executive oversight of CHAI’s global safety and security function • Build and oversee an effective knowledge management system • Lead a Global Operations team

• Drive operational, analytical, and cross-functional work needed to launch and scale insurance initiatives • Support go-to-market execution through experiment management, reporting, vendor and procurement follow-through • Report into the Insurance Strategy & Operations lead • Coordinate with internal teams and external partners to drive vendor readiness and operational launch execution • Help build processes, reporting, and operating rhythm needed to support growth

• Create and manage dashboards related to platform and services availability & performance • Support and maintain services within a cloud-based Kubernetes platform on AWS GovCloud, including ITSM systems and GitOps tools such as GitLab and GitHub • Manage user on-boarding and off-boarding processes, accounts, and access controls across platform services, ensuring accurate documentation and timely resolution of support requests • Use Bash and other scripting tools to automate operational tasks and streamline help desk workflows in accordance with compliance and mission needs • Collaborate with platform, security, and application teams to troubleshoot issues, maintain service uptime, and ensure alignment • Take operational responsibility for infrastructure services under your team’s ownership, ensuring reliability and responsive support • Contribute to the stability and scalability of mission-critical systems by delivering well-documented, auditable, and compliant operational practices • Proactively improve platform support operations and deliver positive user experiences through consistent service excellence • Champion AI-augmented ways of working across your engagement(s), leveraging AI tooling to accelerate delivery, reduce cycle time, and drive better outcomes at scale

• Create and manage dashboards related to platform and services availability & performance • Lead the administration and support of services within a cloud-based Kubernetes platform on AWS GovCloud, including GitLab, and Red Hat Identity Management (IDAM) • Oversee onboarding/offboarding workflows, access controls, and service account provisioning across multiple environments • Drive automation of operational and service desk tasks using Bash and other scripting languages to enhance support responsiveness and reduce manual overhead • Serve as the escalation point for platform support issues and coordinate with cross-functional teams to resolve complex incidents and outages • Guide and mentor junior technologists and service desk staff in procedures, best practices, and secure operational support • Champion documentation standards and knowledge sharing to support audit readiness and operational continuity • Collaborate with security and compliance teams to ensure services and support workflows align with NIST 800-53 controls and organizational policy • Identify opportunities to enhance the developer and platform support experience through workflow optimization, tooling improvements, and automation • Contribute to service reliability and user experience through proactive monitoring, reporting, and continuous improvement of support operations • Champion AI-augmented ways of working across your engagement(s), leveraging AI tooling to accelerate delivery, reduce cycle time, and drive better outcomes at scale.