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General Dynamics

A business unit of General Dynamics, General Dynamics Information Technology (GDIT) supports some of the United States' most complex government, defense, and in

Membership Specialist

Location

Worldwide

Posted

84 days ago

Salary

$27 - $36 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Membership Specialist

General Dynamics

Role Description The Membership Specialist plays a key role in supporting the integrity and effectiveness of Organ Procurement and Transplantation Network (OPTN) membership processes. This role involves monitoring compliance with OPTN policies and bylaws across transplant centers, organ procurement organizations (OPOs), and laboratories, as well as processing membership applications, maintaining accurate records, and performing data-driven analysis to enhance system quality. The Membership Specialist acts as an essential liaison with members, providing guidance, ensuring regulatory adherence, and supporting the Membership and Professional Standards Committee (MPSC) in their oversight activities. Key Responsibilities - Compliance Monitoring: - Monitor member performance and adherence to OPTN policies, bylaws, and regulatory standards. - Conduct routine reviews of member information and identify potential deficiencies or areas for improvement. - Application Review: - Analyze membership applications and update requests for completeness, accuracy, and compliance standards. - Work with applicants to address deficiencies and ensure necessary documentation is submitted. - Prepare application summaries and support committees reviewing membership requests. - Analysis & Reporting: - Perform quantitative and qualitative analysis of member performance metrics and trends. - Utilize dashboards and other documentation to support MPSC compliance reviews, performance improvement initiatives, and policy enforcement efforts. - Identify actionable insights and recommend improvements based on data analysis. - Stakeholder Communication: - Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions. - Provide guidance and support to members navigating application and compliance processes. - Operational Support: - Support MPSC activities, including member performance improvement and compliance reviews. - Maintain accurate records of applications, reviews, and membership data within OPTN tracking systems. - Collaborate with internal teams and stakeholders to ensure the seamless delivery of membership services. Qualifications - Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field. - At least one year experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service. - Analytical Skills: Strong abilities in critical thinking, problem-solving, and data analysis. - Technical Proficiency: Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel. Experience in working within data-driven systems or databases is preferred. - Communication Skills: Exceptional written and verbal communication skills to effectively liaise with members and stakeholders. - Organizational Abilities: Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively. - Customer Service experience. - Must be able to obtain a Public Trust clearance. Benefits - Comprehensive benefits and wellness packages. - 401K with company match. - Competitive pay and paid time off. - Full-flex work week to own your priorities at work and at home. - Award-winning culture of innovation and a military-friendly workplace. Company Description GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.

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