• Phone Call Management: Answer all inbound calls promptly and ensure no missed calls • Patient Intake & Scheduling: Manage new patient intake and coordinate appointments • Referral Processing: Handle referrals and ensure timely follow-ups • No-Show Follow-Up: Contact patients at least twice and send text reminders with proper documentation • Insurance Verification & Prior Authorizations: Accurately process and verify patient coverage • Speed-to-Lead Response: Follow up on new inquiries/referrals within 5 minutes (critical KPI) • Patient Support: Assist with patient questions, including basic clinical-related inquiries when appropriate • Objection Handling (Nice-to-Have): Comfortably handle basic patient concerns or hesitations over the phone • Team Collaboration: Participate in daily Zoom meetings with the team • Ensure all incoming calls are answered immediately • Maintain rapid response times for new leads and referrals • Improve patient attendance through structured follow-ups • Support the clinic’s goal of reaching 100 patients/month

Role Description To maintain operational efficiency, our client is looking for a Buying Assistant to support their purchasing team with administrative tasks, supplier coordination, and order management. - Purchase Order (PO) Management - Ensure timely booking of POs (at least two weeks in advance). - Monitor unbooked POs and follow up with suppliers. - Send reminders for promotional POs to suppliers (four weeks before promotions). - Maintain and update "No Show Reports", ensuring outstanding bookings are addressed. - Process purchase order amendments and update vendor emails regarding changes. - Supplier Coordination & Order Tracking - Liaise with local and overseas suppliers to track deliveries. - Verify and check overseas order delivery bookings. - Communicate with internal teams regarding order status and adjustments. - Administrative & Reporting Tasks - Generate reports related to PO status, supplier updates, and order tracking. - Assist in general administrative tasks as directed by the Buyer. - Ensure compliance with company policies, procedures, and occupational health and safety (OHS) guidelines. Qualifications - Experience in buying, procurement, or administrative roles within retail or eCommerce. - Proficiency in SAP, and Microsoft Office (Excel, Word, Outlook). - Strong analytical skills to assist in data-driven decisions. - Excellent vendor management and communication skills. - Highly organised with strong attention to detail. - Ability to multitask and work independently in a fast-paced environment. - Customer-focused mindset with a proactive approach to problem-solving. Benefits - Permanent work-from-home set-up. - Dayshift (Australian business hours). - Full-time job. - HMO. - Annual leave. - Christmas Bonus equivalent to 1 month's wage (pro-rata).

Role Description This position is Remote in WA, OR, NV, CA, MT, ID, WY, UT, CO, AZ, or NM. You will have the flexibility to work remotely as you take on some tough challenges. Primary Responsibilities: - Manage intake authorizations - Work with hospitals, facilities and the clinical team to manage requests for services from members and/or providers - Process incoming faxes and authorizations, including intake, notification of admissions - Handle resolution/inquiries from members and/or providers - Other duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR equivalent years of experience - Must be 18 years of age OR older - 2+ years of customer service experience - Experience working within the health care Industry and with health care insurance - Experience with computers and Windows Based programs including Microsoft Word, Excel and Outlook - Ability to work a full-time position with a flexible schedule Requirements - Reside within WA, OR, NV, CA, MT, ID, WY, UT, CO, AZ, or NM - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description Midwestern Insurance Alliance (MIA) is seeking a full-time Workers’ Compensation Claims Assistant to join its workers’ compensation claims processing team Remotely. Workers’ Compensation Claims Assistant responsibilities include, but are not limited to: - Input First Report of Injuries into claims system and related duties at time of receipt. - Assist in obtaining police reports on accident claims. - Manage incoming faxes and distribute them to the appropriate individual for handling. - Handle incoming mail. Prepare and process outgoing mail. - Perform as an administrative assistant to the Claims Manager. - Upload and index into paperless filing system. - Handle claim calls. - Provide switchboard relief. - Assist in other duties as requested. Qualifications - Some post-high school education. - Strong verbal and written communication skills. - Strong organizational skills with attention to detail. - Ability to work with little supervision. - Ability to manage multiple tasks in a fast-paced environment. - Proficiency in MS Word, Excel, and Outlook. Requirements Pay Range: $29.81–$31.25 USD/hour Benefits - Medical, dental, vision, disability, and life insurance. - 401(k) with employer match. - Business casual work environment. - 8:00-5:00 Monday-Friday work week.