Role Description We're hiring a Team Lead, Member and Provider Services to join our Member and Provider Services team. You will be an expert on production team workflows and drive goals and KPIs for the team of support staff to meet our goals while providing coaching and leadership. You will partner with other teams to develop workflow improvements to enhance efficiencies for the team. You will report into the Manager, Member and Provider Services. Work Location: Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a remote role. You must reside in Florida. Pay Transparency: The base pay for this role is: $55,890 - $73,355 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Schedule: This position follows a Monday–Friday schedule from 11:00 AM to 8:00 PM (Eastern Time), with a rotating shift requirement shared among the Operations Team Leaders. Team members will periodically work opening shifts from 8:00 AM to 5:00 PM or closing shifts from 3:00 PM to 12:00 AM (Eastern Time). This rotation is consistent across the leadership team, with an expected frequency of approximately 3–5 shifts per month. Additionally, leaders are expected to provide occasional weekend support during peak business periods throughout the year, such as Open Enrollment. Responsibilities - Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth, and associated HR administrative tasks - Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise - Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers - Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational goals - Be a culture carrier, supporting engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values - Lead and participate in continuous improvement activities that drive or influence the improvement and development of a production team - Identify and close gaps on existing operational workflows - Work collaboratively across production and other Oscar teams to implement best practices - Compliance with all applicable laws and regulations - Other duties as assigned Qualifications - 2+ years experience in a fast-paced operations or customer service environment - 2+ years of direct people management experience - 2+ years of experience using data and metrics to drive improvements - Experience in LEAN practices - 1+ year working with BPO vendors - Experience working with teams in multiple locations and multiple disciplines Bonus Points - Bachelor's degree - Prior healthcare and/or insurance experience - Advanced Google Suite or Microsoft Office capabilities - 2+ years experience solving complex inquiries - 1+ years managing projects Benefits - Medical, dental, and vision benefits - 11 paid holidays - Paid sick time - Paid parental leave - 401(k) plan participation - Life and disability insurance - Paid wellness time and reimbursements

Role Description Remote position to include virtual training! Dispatch experience and flexible schedule needed! Multitasker with a sense of ownership will thrive! A true team player with integrity and strong communication skills is a great fit! Shift:   Wed:  4am - 11:45am CT Thurs - Sat: 4am - 3:15pm CT Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending on particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts. Qualifications - Education: High school diploma or G.E.D. (accredited). - Experience: Six (6) months relevant work experience. - Computer skills with ability to handle multiple programs and systems. - Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices. - Must have the desire and ability to learn Waste Management proprietary software applications. Requirements - Works with routing specialists, route managers, and the service department to optimize routes. - Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response. - Fields incoming calls from customers, and e-mails from customer service and sales department; managing requests for pick-up or container delivery and ensuring same-day service. - Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues. - Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. - Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. - Records and documents information from Drivers and distributes to appropriate departments. - Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues. Benefits - The expected base pay rate for this position across the U.S. is $20.00 - $22.00. - Each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. - Stock Purchase Plan, Company match on 401K, and more! - Paid Vacation, Holidays, and Personal Days. - Please note that benefits may vary by site.

Role Description Do you thrive in organized environments, enjoy helping others, and take pride in creating seamless experiences behind the scenes? We're currently seeking detail-oriented, reliable individuals to support clients by coordinating plans, managing logistics, and ensuring everything runs smoothly from start to finish. This is a fully remote opportunity designed for individuals who value flexibility, independence, and the ability to grow within a supportive, professional environment. No prior industry experience is required — comprehensive training and ongoing support are provided. - Connect with clients to understand their preferences, needs, and expectations - Coordinate schedules, confirmations, and key details with accuracy - Provide clear, timely, and professional communication throughout the process - Manage logistics to ensure a smooth and stress-free client experience - Maintain organization while handling multiple moving parts Qualifications - Strong communication skills and a client-first mindset - Highly organized with strong attention to detail - Self-motivated and comfortable working independently - Tech-comfortable (email, apps, online platforms) - Positive, reliable, and eager to learn - Experience in customer service, coordination, or planning is a plus, but not required. Benefits - 100% Remote — work from anywhere - Flexible schedule — build around your lifestyle - Structured training + ongoing mentorship - Growth opportunities based on performance - Collaborative, supportive team environment Location Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Australia, LATAM, or Spain What to Expect Next Selected applicants will be invited to a brief, professional information session where we'll walk you through: - A closer look at the role and day-to-day responsibilities - Compensation structure and earning potential - Training, tools, and ongoing support - Next steps and how to get started This session is designed to give you a clear understanding of the opportunity and allow you to ask any questions before moving forward. Apply to Learn More If you're looking for a flexible, remote opportunity where you can develop valuable skills while supporting clients and creating meaningful experiences — we'd love to connect.

Title: Italian Linguist, Corporate Language Support Services ABOUT THE ORGANIZATION Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer's missions become our own and we are committed to working as a team to achieve success. Because of the depth and experiences of our corporate leadership, we can assure all our customers that "we will do what we say we can do" and will focus on our customer's missions rather than corporate goals. Our business model is based on a personal commitment from our leaders to maintain contact with our customers to continually and consistently gauge our performance. Yorktown Systems Group was founded on the idea that providing quality and ethical services with a laser focus on our customer's goals is an effective long-term business model. Our mission, therefore, is to help our customers meet their requirements and goals. The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information. The Unconventional, LLC is a wholly-owned subsidiary of Yorktown Systems Group, Inc. Job Title Italian Linguist, Corporate Language Support Services Location Remote Operations Support - Huntsville, AL 35806 US (Primary) Remote TU Support - Joint Base Lewis-McChord, WA 98433 US Job Description Summary: Yorktown Systems Group, Inc. (YSG) and The Unconventional (TU) are seeking qualified linguists to support current and future foreign language and linguistic requirements. These needs may include interpretation, translation, transcription, and other Linguistic Support Services (LSS) for the company, its current clients, and potential government contracts. Responsibilities may involve providing interpretation services in both in-person and virtual settings; translating written, electronic, audio, and video materials; reviewing and editing documents; and delivering foreign language instruction in classroom or virtual environments. Additional linguistic services may be required as needs arise. This announcement is an open, evergreen requisition intended to support multiple current and future requirements across YSG and TU. It is not tied to a specific client, project, organization, or location. Candidates who apply may be considered for a range of language support roles throughout the YSG/TU portfolio as opportunities become available. Job Requirements LSS Qualifications (Task Support Dependent): - Must be qualified/certified at one of the two following categories: - Category I (CAT I). Shall have a working proficiency (Interagency Linguist Roundtable (ILR) level 2+) in English. As proscribed at the task order level, a CAT I linguist may be locally hired, from a region outside of the Area of Operations (AO), i.e. a third country national, or a U.S. Citizen or person, and will not require a security clearance. All CAT I linguists will be security vetted by Government designated personnel. All CAT I linguists will be security vetted by Government designated personnel for determination if the linguist shall be allowed to work in that capacity. - Category II (CAT II). shall have a working proficiency in English (ILR level 2+). Unless otherwise authorized by the KO, CAT II linguists shall be U.S. citizens who have been security vetted by Government designated personnel. CAT II linguists may be granted interim access to SECRET by the Defense Counterintelligence and Security Agency (DCSA) or other designated U.S. Government Personnel Security authority for the specific purpose of providing support under this contract. In the event interim access is granted, it is not transferable to other Government contracts or agencies. - Category III (CAT III). shall meet at a minimum the criteria of ILR level 3 in English. CAT III linguists shall be able to understand the essentials of all speech in a standard dialect and have a sufficiently broad vocabulary such that he/she rarely has to ask for paraphrasing or explanation. CAT III linguists shall be able to accurately follow the essentials of conversations between educated native speakers, reasonably make and answer telephone calls, understand radio broadcasts, news stories similar to wire service reports, oral reports, some oral technical reports and public addresses on non-technical subjects. CAT III linguists shall be U.S. citizens who either possess a TOP SECRET Security Clearance with access to Sensitive Compartmented Information (TS/SCI), or who, after prescribed counterintelligence review, have been granted by the U.S. Government, at a minimum, an interim TS clearance with interim access to SCI. - Experience providing foreign language instruction to adult students. - Shall have the ability to provide idiomatic translations of nontechnical material using correct syntax and expression from English to the foreign language, and Vice-versa. - Shall have the ability to conduct consecutive, accurate translation and interpretation of on-going conversations and/or activities. - Shall have the familiarity with and ability to conduct oneself in accordance with the local culture and customs. - Shall be willing and able to live and work in harsh environments, to include living and working in temporary facilities as mission dictates. - Shall have the ability to function effectively and efficiently during extended periods of high pressure and stress. - Shall have the ability to function as an integral member of a team of highly trained professionals. - Know specialized vocabulary (and terminology) in both English and the foreign language related to the Government’s varied roles and missions. - Speak in English and foreign language fluently, including regionalisms and colloquial slang without altering meaning. - Interpret in a manner that is factually and conceptually accurate without changes, omissions, or additions. - Preserve the tone and register of source language materials. *Additional linguist qualifications may be specified at the task order level based on mission requirements. Clearance: CAT I linguist shall be Local Nationals (LN) / Third Country Nationals (TCN) / uncleared U.S. Citizen and pass a background check. CAT II linguists and shall be U.S. Citizens and in possession of a SECRET SECURITY CLEARANCE. CAT III linguists shall be U.S. Citizens and possess a TOP SECRET SECURITY CLEARANCE with SCI access. Location: Remote / Various CONUS / Various CONUS Locations Travel: Some travel may be required Security Clearance Travel Some travel may be required Job Type Full-Time Exemption Type Exempt Category Contractors EEO STATEMENT Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non-merit-based factor, or other characteristics protected by law. As part of the company's equal employment opportunity policy, Yorktown Systems Group, Inc., and its subsidiaries, will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. The Unconventional, LLC. is a wholly-owned subsidiary of Yorktown Systems Group, Inc.