• Perform general administrative tasks such as managing calendars and scheduling appointments • Act as a liaison between clients and internal teams, handling email correspondence and ensuring timely, accurate communication in both English and Spanish • Assist in coordinating virtual meetings, including scheduling, sending invitations, and preparing necessary materials • Prioritize tasks and manage time effectively to meet client deadlines and expectations • Conduct research on diverse topics as assigned, providing relevant insights for decision-making • Build and maintain positive relationships with clients, understanding their needs and ensuring a high level of satisfaction • Analyze customer complaints, identify underlying issues, and recommend effective solutions to enhance customer experience • Prepare and share price quotes with accuracy and alignment to client requirements • Assist with basic insurance-related documentation, policy updates, and follow-ups (where applicable) • Maintain and update client records in CRM systems, ensuring data accuracy and completeness • Track tasks, follow-ups, and client requests to ensure timely execution

Role Description The Service Coordinator will ensure seamless service delivery across multiple regions by scheduling and overseeing physical security tasks—including access control and video surveillance support. You’ll collaborate with internal teams, technicians, vendors, and clients to ensure technical jobs are scheduled appropriately, communicated clearly, and executed efficiently. This role directly impacts customer satisfaction and operational success across global territories. - Review service tickets and work orders; assign field technicians based on location, skill set, urgency, and availability - Monitor technician check‑in/check‑out and validate successful job execution - Prepare and distribute scopes of work and site‑specific requirements (credentials, access badges, etc.) - Maintain and adjust field schedules; proactively manage shifting priorities - Act as the first escalation point for service delays and field issues - Respond promptly and professionally to clients, vendors, and internal stakeholders - Track service metrics including SLA compliance, margins, start times, and forecast data - Compile and deliver KPI and operational reports for internal and customer business reviews - Manage ticket data across internal systems and customer portals - Maintain documentation for installation progress, invoice status, and project records - Ensure technician notes are accurate, detailed, and aligned with service standards - Coordinate with facilities teams, subcontractors, and vendors for timely material procurement and delivery - Close work orders and collect required deliverables to support invoicing - Ensure compliance with company procedures and customer requirements for system access and tool usage - Perform additional operational duties as required Qualifications - Tertiary qualification in a relevant field - 1–2 years of experience in service coordination or project delivery - Experience supporting business‑to‑business (B2B) clients - Foundational knowledge of IT and network infrastructure - Experience with access control and/or video surveillance systems - Familiarity with facilities management and contractor coordination - Proven ability to manage service coordination or project delivery in fast‑paced environments - Strong multitasking, communication, and problem-solving skills - Detail-oriented with the ability to work with urgency and accuracy - Confident in coordinating vendors, subcontractors, and internal teams - Comfortable working with technical systems, portals, and operational tools Requirements - Remote - 8 AM-5PM CST or 9AM-6PM CST Benefits - Day 1 HMO + 1 free dependent - Health and Wellness Reimbursement Benefits - Sunlife Group Insurance - Company Salary Loans - Government contributions - Assistance with government loan payments - 13th month pay - Night differential pay - Holiday pay (for hours worked on holidays) - Mandated Leaves - Work equipment provided

Role Description We're hiring a Team Lead, Member and Provider Services to join our Member and Provider Services team. You will be an expert on production team workflows and drive goals and KPIs for the team of support staff to meet our goals while providing coaching and leadership. You will partner with other teams to develop workflow improvements to enhance efficiencies for the team. You will report into the Manager, Member and Provider Services. Work Location: Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a remote role. You must reside in Florida. Pay Transparency: The base pay for this role is: $55,890 - $73,355 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Schedule: This position follows a Monday–Friday schedule from 11:00 AM to 8:00 PM (Eastern Time), with a rotating shift requirement shared among the Operations Team Leaders. Team members will periodically work opening shifts from 8:00 AM to 5:00 PM or closing shifts from 3:00 PM to 12:00 AM (Eastern Time). This rotation is consistent across the leadership team, with an expected frequency of approximately 3–5 shifts per month. Additionally, leaders are expected to provide occasional weekend support during peak business periods throughout the year, such as Open Enrollment. Responsibilities - Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth, and associated HR administrative tasks - Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise - Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers - Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational goals - Be a culture carrier, supporting engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values - Lead and participate in continuous improvement activities that drive or influence the improvement and development of a production team - Identify and close gaps on existing operational workflows - Work collaboratively across production and other Oscar teams to implement best practices - Compliance with all applicable laws and regulations - Other duties as assigned Qualifications - 2+ years experience in a fast-paced operations or customer service environment - 2+ years of direct people management experience - 2+ years of experience using data and metrics to drive improvements - Experience in LEAN practices - 1+ year working with BPO vendors - Experience working with teams in multiple locations and multiple disciplines Bonus Points - Bachelor's degree - Prior healthcare and/or insurance experience - Advanced Google Suite or Microsoft Office capabilities - 2+ years experience solving complex inquiries - 1+ years managing projects Benefits - Medical, dental, and vision benefits - 11 paid holidays - Paid sick time - Paid parental leave - 401(k) plan participation - Life and disability insurance - Paid wellness time and reimbursements

Role Description Remote position to include virtual training! Dispatch experience and flexible schedule needed! Multitasker with a sense of ownership will thrive! A true team player with integrity and strong communication skills is a great fit! Shift:   Wed:  4am - 11:45am CT Thurs - Sat: 4am - 3:15pm CT Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending on particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts. Qualifications - Education: High school diploma or G.E.D. (accredited). - Experience: Six (6) months relevant work experience. - Computer skills with ability to handle multiple programs and systems. - Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices. - Must have the desire and ability to learn Waste Management proprietary software applications. Requirements - Works with routing specialists, route managers, and the service department to optimize routes. - Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response. - Fields incoming calls from customers, and e-mails from customer service and sales department; managing requests for pick-up or container delivery and ensuring same-day service. - Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues. - Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. - Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. - Records and documents information from Drivers and distributes to appropriate departments. - Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues. Benefits - The expected base pay rate for this position across the U.S. is $20.00 - $22.00. - Each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. - Stock Purchase Plan, Company match on 401K, and more! - Paid Vacation, Holidays, and Personal Days. - Please note that benefits may vary by site.