Role Description The Client Experience Coordinator, under the direction of the Client Experience Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees, and maintains scheduling information and data as required. Responsibilities - Handle and document after-hours client inquiries for care and service. - Assess client service needs and schedule licensed and unlicensed employees for care and service such that there is an appropriate match between the client’s needs and the qualifications, skills, and abilities of field employees. - Notify clients and Field Employees regarding schedules as required. - Complete data entry and maintain accurate current scheduling documentation. - Handle and document client concerns and complaints, and as appropriate, notify the Client Experience Supervisor. - Provide efficient service over the telephone and through email. - Respond promptly to phone calls and emails. - Adhere to Bayshore Policies and Procedures. - Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System. - Participate in proactive Health & Safety activities while performing all duties. Is responsible for notifying the immediate Supervisor of any Health & Safety risks or concerns. - Maintain confidentiality of client and corporate information. - Complete other tasks as requested. Qualifications - Minimum - Secondary School Diploma: completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred. - A minimum of two years of related customer service experience, preferably in healthcare. Requirements - Exceptional organizational and interpersonal skills. - Proven ability to work both independently and as part of a team. - Ability to meet deadlines. - Strong commitment to continual learning. - Demonstrated competency in keyboarding and Windows scheduling software. - Proficiency in written and spoken English; French language is considered an asset. - Excellent telephone communication and problem-solving skills. - Ability to assess client and family situations and handle difficult situations objectively in a consistent manner. - Proven track record of achievement in dealing with clients, family members, and employees for internal candidates. - Demonstrated above-average initiative for internal candidates. - Must complete a three-month probationary period specific to the Client Experience Coordinator position for internal candidates. - Portraying compassion and caring is a must. - Professionalism, judgment, and discretion are essential in dealing with confidential and sensitive matters.

Role Description The Project Manager (PM) owns the fulfillment of assigned projects, exceeding the expectations of the customer, and ensuring profit protection. This involves managing the order process of educational fixtures and furniture for our clients through: - Order entry - Delivery scheduling - Installation coordination - Onsite project management - Punch list processing The candidate will lead through influence as well as detailed planning, coordination, and communication with customers, vendors, installers, and the Studio team. The PM oversees all tasks, critical dates, client, and third-party interface Insights customer portal, client relations, performance quality, budget, and project administration for each assigned project. Qualifications - College degree, or work experience equivalent is required. - An MVR check is required. Must possess a valid driver’s license and a reliable vehicle. - Strong knowledge of all aspects of project management including account management, order management, installation, relocation, and project administration. - Project Management accreditation a plus, PMP. - Exceptional customer service skills and ability to effectively lead and manage third parties. - Excellent written and communication skills. - Proven ability to multi-task while managing timelines and deadlines. - Ability to think critically, make quick decisions, and problem solve. - Strong attention to detail. Requirements - Must be proficient in MS Office suite (Word, PowerPoint, Excel). - Must be proficient in Salesforce software. - Must attend training within the first 30 days of employment and develop proficiency with Meteor-specific software including Insights Customer Portal and ERP. Benefits - Medical, Dental, Vision - Basic Life AD&D (100% employer paid) - Short Term Disability (100% employer paid) - Long Term Disability (Not employer paid) - 401(k) + matching - Supplemental Insurance - Flexible Spending Account - Paid Time Off - Paid Parental Leave (8 weeks) - 2 Volunteer Days - 9 Company Paid Holidays - Primary Caregiver Leave (40 hours) - Employee advocates serving to sustain employee wellness in the workplace

• leading the growth and development of the Technology Market Sector within BC's Private Sector Business Unit • achieving the firm’s prominence in IW through application of best technical, project management and client services practices • developing and implementing project delivery strategies and tactics, in collaboration with PSBU, Design Services and Integrated Project Delivery leaders • planning, executing, and overseeing projects to be completed on time, within budget, while meeting quality standards and health and safety requirements • monitoring progress, managing risks and change, resolving challenges, and communicating with stakeholders to provide regular updates • managing mid-sized to large projects independently with minimal supervision

Role Description The Project Manager is responsible for managing and executing on multiple aspects of specific client matters, from project setup to collection of the final bill. This position reports directly to a Manager, Client Services within the department and requires flexibility to work nights and weekends. The Professional Services Department primarily provides professional consulting services to the enterprise and law firms. It coordinates document review, production, and advanced search and analytics using OpenText applications. Qualifications - Bachelor’s Degree from an accredited university, with a technical degree preferred. - Five or more years of experience with a service or consulting firm directly supporting the litigation needs of corporations or law firms. - Strong communication, presentation and writing skills. - Working knowledge of litigation lifecycle, EDRM, litigation document review and workflows, complex searches related to litigation, Technology Assisted Review and Continuous Active Learning. - Ability to demonstrate technical concepts to individuals with varying degrees of technological skills. - Technical undergraduate and/or advanced degree are a plus (JD, MS, MBA). - Requirements may dictate the necessity to work hours outside of normal, 40-hour workweek. Requirements - Market Knowledge – Develops and maintains a thorough understanding of the broad e-Discovery, ELM, EDRM marketplace and serves as an expert on the needs of corporate e-Discovery. - Work effectively in a team environment with both members of the Professional Services department and other departments within the company as well as external teams. - Act as the lead consultant for matters and clients when assigned as the lead by management. - Responsible for managing all aspects of specific client matters, from assisting with initial proposal to collection of the final invoices. - Create project plans defining scope of work including lists of deliverables and deadlines, scheduling, resource allocation, reporting, budgets, and revenue projections. - Provide superior client service in demanding, deadline driven situations ensuring the delivery of quality work product within established time frames. - Ensure work product of case/client team meets the standards of quality set forth in project plan. - Create and provide standard and custom, proactive and reactive reports based on client needs and objectives established in the project plan. - Assist on unassigned projects when requested by supervisors or peers. - Perform hosting activities necessary to prepare data for attorney review, including user and case administration, processing and loading documents, performing searches, and index management. - Prepare data productions including conversion to Tiff or Pdf, branding, native productions, exporting documents, and load file generation. - Provide support for escalated service requests including problem identification and resolution; and solving complex technical issues. - Bill clients for consulting time and ensure that staff is doing the same for your assigned matters or clients. - Identify opportunities for increased operational efficiency and leverage technical skills to create and implement resulting solutions. - Maintain all necessary documentation in the performance of your work including required project reporting, custom requests, and customized solutions. - Curiosity and critical analysis. - Deliver results. - Fostering Inclusiveness. - Innovation and creativity. - Relationship building and communication. - Situational agility and resilience. Benefits - Thoughtfully designed benefits package that supports physical, emotional, and financial wellbeing. - Variable and commission compensation opportunities for eligible roles. - Vacation entitlement and paid time off.