• Serve as the primary point of contact for customers after implementation. • Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value. • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. • Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. • Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. • Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. • Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. • Plan education for customers on new features and releases. • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

• Responsible for creating new solutions to help provide customers with more advisory value • Leads IAM assessment discovery sessions in order to deep dive into custom Access Management solutions • Use discovery session information to build assessments containing recommendations and roadmaps • Help clients through the vendor selection process • Acts as trusted advisor for clients through the presales process in order to help figure out what services best fit with client needs

• Own and evolve the enterprise security architecture for Fastly’s corporate IT and business systems, ensuring scalable, risk-aligned protection across a modern SaaS-first environment. • Define and drive technical security strategy across key domains including endpoint security, identity and access management, MDM, data protection, SaaS, remote access, and collaboration platforms. • Act as the security architecture lead for business-critical platforms (e.g., ERP, CRM, analytics), ensuring secure design, configuration, and ongoing risk management. • Embed security into system design and adoption, partnering with IT and business teams to ensure new technologies and workflows are implemented securely from the outset. • Lead risk-based security assessments across infrastructure and applications, identifying meaningful threats, control gaps, and pragmatic mitigation strategies. • Translate risk into action by defining clear, prioritized security controls and partnering with system owners and leadership to drive implementation. • Establish and maintain secure configuration standards and design patterns for enterprise tools (e.g., productivity suites, collaboration platforms, AI tools), ensuring consistent and scalable security practices. • Provide architectural guidance and advisory support to senior leaders and technical teams on high-risk or high-impact initiatives. • Partner cross-functionally with IT, Engineering, Legal, and business stakeholders to align security with operational and business objectives. • Continuously improve security posture by evaluating emerging threats, technologies, and architectural patterns.

• Manage and lead security initiatives, new processes, security scrums and demos, to expand and mature capabilities for the organization. • Identify and track internal and external assets to identify potential risks. Communicate these risks to internal and external stakeholders and build a plan of action. • Research and evaluate vendor and open source tools and their security and manage their compliance with security practices. • Manage and collaborate with internal and external teams to answer customer questionnaires, compliance audits and represent security internally and externally. • Oversee security awareness and phishing campaigns, and drive security maturity initiatives. • Define and own GenAI security, policies, standards, governance, monitoring, integrations. • Manage security architecture and security engineering for GenAI systems and their integrations in CI/CD, including LLMs, RAG, agents, APIs, and integrations. • Design, implement, and improve controls for access management, data protection, prompt injection, misuse, and model-related threats. • Conduct threat modeling, design reviews, access reviews, and security assessments. • Build or guide security tooling, automation, and secure development practices for AI and product teams. • Establish monitoring and lead response for AI-specific and traditional security threats. • Lead incident response, including investigation, containment, remediation, and lessons learned. • Coordinate vulnerability management, including identification, prioritization, remediation tracking, and partnership with engineering teams. • Support core security operations including security alert response and cross-functional security coordination. • Represent security in internal and external meetings to discuss security analysis, findings and security/compliance responses. • Review past incidents and identify attack trends. Finetune and reconfigure alerts based on prior incidents to improve detection.