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CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?
Senior Security Advisor, Falcon Complete
Location
United States
Posted
36 days ago
Salary
$125K - $180K / year
Seniority
Senior
Job Description
Senior Security Advisor, Falcon Complete
CrowdStrike
• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards. • Provide Falcon Complete customers with recommendations that align to improved security. • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture. • Contact customers directly upon identification of misalignment with Falcon Complete standards. • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs. • Develop and provide customers with service reports and stats as requested. • Partner with internal teams to ensure customer satisfaction. • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.
Job Requirements
- 3+ years in Cybersecurity focused role
- Customer empathy and ability to guide customers towards desired outcome
- Excellent customer-facing communication skills including verbal and written
- Partner with CrowdStrike teams to troubleshoot and resolve customer issues
- Adept in Windows, Linux, and MAC operating systems
- Experience or demonstrated knowledge of threat detection and incident response
- Bachelor's degree in Technology and/or Cybersecurity or relevant experience
- Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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