Role Description We are looking for a contractor who will be a key leader on project teams, working directly with clients and partnering with designers and engineers to define and execute comprehensive content strategies. This role is responsible for planning and leading discovery, navigation and sitemap restructuring, content modeling, and auditing activities for large-scale CMS and redesign projects, ensuring the creation of well-organized, planned, and sustainable content that meets both audience needs and organizational objectives. How You Show Up: - Communicate effectively with project teams and clients stakeholders - Manage your own work and tasks, ensuring on-time, on-budget delivery - Collaborate openly, sharing work and incorporating feedback from team members - Keep track of your own time for estimation and invoicing purposes - Easily context switches and works across different projects Qualifications - 5-10 years of creating UX, IA, and content strategy for complex content systems - User-centered research and facilitation - Using research, audits, and analytics to inform recommendations - Understanding how website content, structure, and performance impacts SEO, AIO, GEO - Partnering with designers and developers to align recommendations with project constraints - Partner closely with designers to ensure content strategy supports strong UX - Using emerging AI tools to analyze content and guide strategic recommendations - Simply explaining complex IA and content decisions to project teams and client stakeholders Requirements - Figma and Figjam - Google Workplace - CMS platforms: WordPress and Drupal - Google Analytics 4 - SEO tools (basic keyword research and on-page optimization) - LLM prompting (any popular model) - Usability testing tools (tree testing, card sorting, moderated tests, etc.) Key Deliverables - Discovery & Research - Stakeholder interview guides and summaries - Client workshop facilitation - Interactive workshop assets in Figjam - Competitive Analysis - User research plans and findings (interviews, surveys, etc.) - Website content, IA, and analytics audits - Strategy Briefs - Content Strategy - Content inventories - Content gap analyses and improvement recommendations - Content migration plans and mapping documents - Content prioritization frameworks (e.g., core vs. supporting content) - Page-level content guidance - Editorial or governance recommendations - Information Architecture - Sitemap (current and proposed) - Navigation recommendations - Content models - Entity relationship diagrams - Taxonomy, and tag systems - Collaboration - Design and UX collaboration - Design review feedback focused on clarity, hierarchy, and comprehension - Client presentations - Internal team meetings - Usability Testing and Validation - Usability test plans and scripts (IA/content-focused) - Synthesis reports with prioritized recommendations - SEO, AIO/GEO and Performance Measurement - Measurement plans outlining KPIs and success metrics - Keyword research summaries tied to IA and content structure - SEO recommendations for page titles, meta descriptions, headings - Guidance for AI search optimization (AIO/GEO) related to structured content - Client Communication - Client-facing strategy presentations - Workshop agendas and facilitation materials - Decision-making documentation with final deliverables that clearly explain tradeoffs and rationale

• Verify that lists, tables, and general formatting are styled correctly • Ensure all content is typo-free, including metadata • Confirm text matches the approved source, checking live pages against AEM staging • Review translated text to ensure it fits seamlessly within CTAs, headers, and navigation components • Check that all media (images, videos) display correctly and are visible • Flag any inconsistencies or errors found between the live site and the AEM page

• Creating high-quality content for homebuilding.co.uk, ensuring it ranks as highly as possible for target critical terms • Writing SEO-driven content that ticks off EEAT signals, using your own knowledge and input from industry experts • Turn around content quickly and accurately, with the goal of publishing it yourself • Contributing ideas to team planning sessions and maximize the reach of your articles through social posts and newsletter inclusions • Running the social media channels for Homebuilding and Plotfinder • Representing the brand at the Homebuilding & Renovating Shows we host

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Manager, Technical Training Content Development to join our Product Management team. This is a hybrid role based in Bangalore, requiring an office presence of 3 days per week, reporting to the Director, Technical Training Development. We’re hiring a hands-on Manager, Technical Training Content Development to lead in a fast-paced environment at the intersection of cybersecurity and AI. You’ll be a player-coach who drives end-to-end training strategy and execution - translating new products, features, and real-world use cases into high-impact learning experiences across eLearning, ILT, video, and hands-on labs. You’ll mentor and elevate a team while partnering closely with PMs, instructors, and stakeholders to deliver technically accurate, engaging, and continuously improving training. What you’ll do (Role Expectations) - Manage, mentor, and upskill Content Developers and Instructional Designers in technical writing, cybersecurity/product concepts, and instructional design; remove blockers and enable high productivity and quality outcomes - Stay current on new/updated products and features; build strong understanding of product capabilities and real-world use cases to guide course strategy and content decisions - Analyze training requirements and learner needs; assess existing courses to identify gaps and refine content for improved learning experience, effectiveness, and adoption - Actively create, edit, and review learning assets (not just delegate); develop and troubleshoot hands-on labs, scenarios, and exercises; provide practical solutions when the team hits technical issues - Define and maintain quality standards (accuracy, tone, structure, consistency) across all assets; partner with PMs, instructors, and other stakeholders to prioritize work, manage projects/workflows, and ensure on-time delivery aligned to business and learner outcomes Who You Are (Success Profile) - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way. - You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly. - You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction. What We’re Looking for (Minimum Qualifications) - 10–15+ years building technical learning content (technical writing, instructional design, enablement, or related)—with a track record of shipping high-quality deliverables - Proven people leadership: experience managing, coaching, and developing Content Developers/Instructional Designers in a high-trust, high-feedback environment - Strong cybersecurity foundation with the ability to translate complex technical concepts into clear, learner-ready narratives and hands-on learning experiences - Proven experience operationalizing AI in content workflows (drafting, editing, taxonomy/tagging, QA checks, assessment generation, localization support, analytics) to improve quality and throughput at scale - Demonstrated “builder” mindset: ability to move between strategy and hands-on execution—writing/editing content, shaping standards, and partnering cross-functionally to deliver outcomes What Will Make You Stand Out (Preferred Qualifications) - Experience building hands-on labs, troubleshooting lab environments, and designing scenario-based learning tied to real-world use cases - Experience partnering closely with Product Management and SMEs to translate new features/roadmaps into training plans and content updates with speed and quality - Relevant certifications or formal training in cybersecurity and/or instructional design (e.g., Security+, CISSP, CPTD/ATD, etc.) and familiarity with LMS/learning analytics to drive continuous improvement #LI-hybrid #LI-KM8 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.