• Serve as the first point of contact for Salesforce support requests, resolving common issues and escalating complex problems to the Administrator II. • Triage and resolve incoming Salesforce support tickets from enrollment, student success, marketing, and other functional teams. • Troubleshoot user-reported issues including page layout problems, data discrepancies, report errors, and access problems. • Document issue resolution steps and update the team knowledge base. • Escalate complex or recurring issues with clear documentation to the Administrator II. • Perform routine system configurations and manage user access under established governance standards. • Process user account creation, profile assignments, permission set changes, and role hierarchy updates aligned with security policies. • Execute routine configuration changes including field additions, page layout updates, list views, and report/dashboard modifications. • Assist with periodic access reviews and permission audits to support compliance requirements. • Manage basic data maintenance tasks including record updates, imports, and deduplication as directed. • Support the day-to-day use of Education Cloud by functional teams, learning the platform’s data model and student lifecycle workflows. • Assist users with Education Cloud navigation, record management, and reporting within recruitment and admissions workflows. • Support basic configuration tasks within Education Cloud objects under Administrator II guidance. • Help test new Education Cloud features, Flows, and automation during release cycles. • Build familiarity with the Education Data Architecture (EDA) data model and key student lifecycle objects. • Execute assigned data cleanup, deduplication, and record hygiene tasks within Salesforce. • Monitor integration dashboards and flag data sync anomalies between Salesforce and connected systems to the Administrator II or data team. • Help validate data accuracy across integrated systems as part of routine checks. • Build foundational understanding of how Salesforce connects to Banner, the data warehouse, and other campus platforms. • Maintain operational documentation and actively develop skills across the Salesforce ecosystem.

• Resolve complex Banner issues escalated from Administrator I and functional teams • Manage module configuration changes with proper testing, documentation, and rollback planning • Lead testing and validation efforts during Ellucian SaaS release cycles and configuration changes • Monitor and optimize job scheduling, automation workflows, and batch processes • Build, troubleshoot, and maintain integrations between Banner and campus systems using Ethos APIs and Data Connect • Implement and maintain Ethos-based integrations connecting Banner to LMS, CRM, Financial Aid systems, and third-party vendors • Collaborate with the data team to ensure accurate data feeds to downstream systems (e.g., Snowflake environments)

• Work with client employees through web conference technology to ensure their Form I-9 is accurate • Verify employment eligibility documents for legitimacy • Enter document information into Form I-9 Section 2 • Upload documents into the Experian I-9 systems • Be an expert in Form I-9/E-Verify • Communicate with clients and their employees when additional information is needed to facilitate accurate Form I-9 and E-Verify completion • Demonstrate expertise in Form I-9 documentation policies • Conduct video calls with client employees to verify I-9 documentation and complete Form I-9 • Provide guidance to clients on the I-9 process and ensure compliance with regulations • Review completed Form I-9 for accuracy and completeness • Collaborate with client employees to resolve I-9 and E-Verify discrepancies • Help answer client inquiries and provide accurate information • Work some weekends and evenings.

• Become an independent Travel Agent. • Create personalized itineraries and handle bookings. • Provide your clients with a worry-free travel experience. • Manage your schedule and niche market. • Deliver exceptional customer service before, during, and after the travel experience. • Stay informed about news and changes in your chosen sector. • Ensure client satisfaction by collaborating with suppliers.