Role Description Our client, a healthcare AI B2B startup, is seeking a Customer Success Manager to join their growing team. They're looking for a fast-learning, operationally-minded individual with 3–8 years of experience who brings a positive, solutions-oriented approach. This person will work directly with clinician customers—owning onboarding, driving engagement, and supporting the operational workflows that power customer success. - Serve as the primary point of contact for clinicians, guiding onboarding, training, and ongoing engagement - Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination - Create and maintain training materials, guides, and resources to support clinician adoption - Track usage and engagement, identifying trends and surfacing insights to the team - Capture and relay clinician feedback to inform product improvements and overall success strategy Qualifications - 3–8 years of experience in a customer-facing or operational role at a tech company - Experience in early-stage, high-growth startups (Seed–Series B) - Background in highly operational, customer-facing environments - Healthcare startup experience is a plus - Comfortable using or quickly learning tools like HubSpot, Airtable, and Canva - Fast learner with strong attention to detail and analytical thinking - Positive, empathetic communicator with the ability to de-escalate and build trust - Genuine interest or personal motivation in healthcare Benefits - This is a great opportunity to work closely with clinicians and play a key role in delivering real-world impact through AI-driven healthcare solutions.

Title: Corporate Customer Service Specialist Location: Pacific Standard Time zone United States Category: Customer Service Type: Full Time Job Description: Overview The Corporate Customer Service Department functions as "Office of the President". Supervises and coordinates activities engaged with the Customer Service Representative who works with internal and external customers (ex. Loan Officers, clients, realtors, 3rd parties) by assisting with addressing any issues/disputes or status updates in the loan process. This would include but not limit to the following, gathering information from the customers, loan officers, processors, and other departments as it relates the mortgage loan process. Customer Service Representatives communicate through email, telephone, and face-to-face to provide findings, solutions, and/or recommendations upon completing the review. Customer Service Representative also assist other departments, like Processing and Insuring, to help clear post-closing conditions or pending repairs associated to escrow holdbacks. Location: Santa Ana, CA- Remote OK if lliving 30 miles oustide of corporate office in Santa Ana, CA. Must be living in Pacific Standard Time zone and have prior mortgage experience. Salary $23/hr. + full time benefits including 401k Responsibilities - Reviews and researches customer complaints - Documents Customer Service complaint issues in the Customer Service log - Review and respond to credit inquiries and/or disputes - Keeps the log up to date by closing out completed customer service requests and complaints - Process check request for all refunds and/or reimbursements - Responds to email correspondence received in the Customer Service inbox - Studies and standardizes procedures to improve efficiency of subordinates - Answers all calls that come in through the Customer Service queue to assist accordingly - Reviews recorded calls to observe employee's demeanor, technical accuracy, and company policies Qualifications - High school diploma or general education degree (GED); - Three to five years' experience in this customer service, specific to the mortgage industry - Demonstrate product knowledge of FHA, VA, Conventional and other loan programs such as Home Equity Lines of Credit, 2nd Mortgages, Home Improvement, down payment assistance and bond programs - Demonstrate working knowledge of federal and state guidelines, rules and regulations such as RESPA, TILA, HMDA, etc. - Ability to maintain a high level of professionalism, customer service, and communication with all parties involved in the loan cycle - Proficient with Encompass, or other paperless mortgage loan origination systems - Understanding of all compliance regulations and investor guidelines Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. #LI-BT1 #LI-REMOTE Responsibilities - Reviews and researches customer complaints - Documents Customer Service complaint issues in the Customer Service log - Review and respond to credit inquiries and/or disputes - Keeps the log up to date by closing out completed customer service requests and complaints - Process check request for all refunds and/or reimbursements - Responds to email correspondence received in the Customer Service inbox - Studies and standardizes procedures to improve efficiency of subordinates - Answers all calls that come in through the Customer Service queue to assist accordingly - Reviews recorded calls to observe employee's demeanor, technical accuracy, and company policies

Title: Customer Service Representative I Location: Virginia Beach United States remote type Hybrid locations Virginia Beach, VA time type Full time Job Description: City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift Position Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues. Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education - High school diploma or equivalent Required Experience - Two years of customer service experience required - Previous data entry experience required - Prior scheduling experience required - Familiar with Epic beaker preferred - Experience in a high-volume call center preferred . Benefits: Caring For Your Family and Your Career - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down - $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Title: RCM Case Management Specialist Location: Remote United States Job Description: - Employees can work remotely - temprop="employmentType">Full-time - Department: Revenue Cycle Company Description Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers. Job Description Under the direction of the Associate Director or Manager of Revenue Cycle Management, the Accounts Receivable (AR) Case Management Specialist is responsible for ensuring the accurate and timely processing of all claims concerns or claim projects. This role acts as a bridge between financial accuracy and efficient communication, promptly addressing daily correspondence from physicians, care centers, vendors, and internal teams to resolve insurance claim denials. By leveraging Salesforce case management workflows, the AR Manager ensures that all claim issues or questions escalating to the RCM team are tracked, managed, and resolved with accountability. Primary Job Duties ● Manage the full cycle of Salesforce cases, ensuring all RCM-related inquiries are documented, categorized, and resolved within established Service Level Agreements (SLAs). ● Monitor Salesforce dashboards to identify practice inquiries trends and report on case resolution efficiency to leadership. ● Deep expertise in billing, AR follow up, and denial management to promote one touch resolution of escalated cases. ● Make independent decisions regarding claim adjustments, resubmissions, and other advanced resolution techniques in accordance with company policies and best practices. ● Collaborate with internal teams and care center staff to streamline workflows and resolve escalated billing hurdles. ● Utilize the Trizetto to perform denial analysis and initiate requests to add rules or edits to prevent recurring errors. ● Work directly with practice consultants or physicians to ensure optimal revenue cycle functionality and drive department Key Performance Indicators (KPIs). ● Other duties as assigned. Qualifications - Education: High School Graduate. - 3+ years in a medical billing office or equivalent claims experience. - Advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP, formulas) preferred. - Experience with athenaHealth/athenaOne and Salesforce (specifically Case Management) is highly preferred - Strong understanding of credentialing and enrollment as it relates to claims processing required - Must understand the drivers of revenue cycle performance and be able to resolve complex, multi-layered claim issues. - Must strictly comply with all HIPAA rules, regulations, and company policies regarding information privacy. The salary range for this role is $52,000,00 to $55,000,00 in base pay and exclusive of any bonus or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. Additional Information All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.