State of Oklahoma

Title: Customer Assistance Representative III Location: McClain United States Job Description: Job Posting Title Customer Assistance Representative III Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 6 Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly salary for this position is up to $19.71 based on education and experience. Why you'll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description Location: Pottawatomie or McClain County Health Department Compensation: The hourly salary for this position is up to $19.71 based on education and experience. Full Time /Part Time: Part time Work Schedule: Monday - Friday Primary Hours: Approximately 20 hours weekly Position Summary Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. Position Responsibilities /Essential Functions - This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. - Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. - Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. - Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. - Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. - Receives or delivers materials and equipment. - Being present at the office is an essential function of the job. - Other duties as assigned. Other Duties - Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. - Works effectively in team environment, participating and assisting their peers. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or as a customer service representative plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work. Preferred Qualifications - Bilingual Valued Knowledge, Skills and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Physical Demands and Work Environment Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms. This position requires long periods of sitting and daily use of computers and phones. Employees must be willing to complete all job-related travel associated with this position. Being present in office is an essential function of this position. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Licensed Behavioral Health Professional provides professional behavioral health services in our outpatient office. Services include assessments and psychotherapy along with supporting recovery and wellness with a designated population. The LBHP collaborates with an interdisciplinary team to address the physical and behavioral needs of individuals in service. Duties primarily performed in an outpatient setting but may include minimal duties related to mental health crisis services. - Full-time positions - In-Person and Remote - Salary Range: - Annual Salary: $68,500 - $73,500 (Salary range based on experience, tenure and certification) - Licensure Candidate - Under Supervision: $68,500 - $32.81 Hourly - Licensed Behavioral Health Professional: $73,500 - $35.34 Hourly - 5% Longevity Incentive at 1 Year and 3 Year DMHSAS service! - FLSA Status: Exempt Qualifications - LBHP - Master's degree in psychology, social work, counseling or closely related field; and must be a practitioner with a license to practice in the state issued by one of the following licensure boards: Psychology; Social Work (clinical specialty only); Professional Counselor; Marriage and Family Therapist; Behavioral Practitioner; or Alcohol and Drug Counselor. (LCSW, LPC, LMFT, LBP, LADC, LADC/MH) - LCBHP - Completion of curriculum requirements for a master's degree in psychology, social work, counseling or closely related field; and must be actively and regularly receiving board approved supervision, and extended supervision by a fully licensed clinician if board's supervision requirement is met but the individual is not yet licensed, to become licensed by one of the following licensure boards: Psychology; Social Work (clinical specialty only); Professional Counselor; Marriage and Family Therapist; Behavioral Practitioner; or Alcohol and Drug Counselor. (LCSW, LPC, LMFT, LBP, LADC, LADC/MH) Requirements - Applicants must be able to pass an OSBI background check. - Must possess a US driver’s license to perform job related travel if necessary. - Upon a conditional offer of employment, applicants for safety sensitive positions shall be required to submit to urinalysis to test for drugs. Appointment to a safety sensitive position shall be contingent upon a negative drug test result. - (if Required) Applicants must submit to a physical examination and shall meet the physical examination requirements of occasionally lifting/carrying 50 pounds and be able to pull a maximum force of 25 pounds. - Position requires participation in on-call rotation unless exempted by Executive Director. - Preference may be given to candidates meeting the Licensed Mental Health Professional (LMHP) status as defined by Title 43A 1-103(11) for some positions. Benefits - Generous benefit allowance to offset insurance costs - Flexible Spending Account - 11 Paid Holidays - 15 days of vacation and 15 days of sick leave the first year - Retirement Savings Plan with a generous company match - Employee Assistance Program - Longevity Bonus for years of service - Student Loan repayment options