• Handle customer inquiries by telephone and/or email • Troubleshoots and resolves customer complaints • Ensure responses to inquiries are completed timely and according to established service and quality standards

Role Description At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. What You’ll Be Doing: - Monitor and process daily workload in the applications system. - Quickly and accurately process all applications for prospective residents. - Offer exceptional customer service to onsite teams by addressing concerns promptly, clearly communicating, and following up. - Act as a trusted guide for all applicants, answering questions and navigating them smoothly through the application process via phone, email, and other mediums. - Follow all internal and legal processes to provide applicants with alternative approval solutions (as appropriate). - Utilize fraud detection resources to ensure applicant legitimacy and make informed approval/denial decisions. - Proactively maintain knowledge of policies, procedures/principles, and screening system application. - Maintain a thorough understanding of changes in laws for assigned markets to ensure compliant application processes. - Partner with the Assistant Operations Manager and regional property management leaders to identify trends, issues, or areas of concern related to application processes and procedures; recommend process improvements, as appropriate. - Demonstrate initiative by readily taking on additional duties and participating in assigned special projects. Qualifications - A high school diploma or equivalent is required. - A college degree or some college coursework is preferred. - One or more years of professional work experience in underwriting, real estate or property management is required. - Knowledge of basic application processing with the ability to identify potential fraud. - Excellent customer service and communication skills required. - Experience in computer work including proficiency in keyboarding and navigating in a windows environment. - Excellent verbal communication skills and excellent follow through. - Acting with a high level of confidentiality and discretion regarding customer applications and company information is required. Requirements - Salary: $20.00- $21.00/ Hour. - The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications. - This position is 100% remote (work from home) in the following locations: Arizona, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Texas, Virginia, Washington, and Washington DC. - Candidates located in California would need to relocate to another EQR market for this opportunity. Benefits - Physical Wellbeing: Medical, dental, and vision care. - Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits. - Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation. - Community Wellbeing: Paid Community Service Hours. - Career Wellbeing: Leadership Development.

• Help customers feel more confident, make clearer decisions, and achieve their own financial dreams. • Assist with a broad range of needs including answering questions about 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. • Learn about the financial services industry, develop your skills, and gain new experiences. • Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. • Continue taking customer calls to develop and hone your skills. • Participate in team activities and get well-being support.

Role Description As an Enterprise Specialist on the Product Support team, you'll have the exciting opportunity to partner with the Enterprise Support Manager to help define and elevate our Enterprise Support function. This team will be responsible for crafting what exceptional support looks like for Figma's top customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: - Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries. - Interact with Figma customers daily via email, taking ownership over cases from start to resolution. - Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup. - Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation. - Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution. - Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements. - Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments. - Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale. Qualifications - 3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers. - Experience working with system administration for large end-user communities or guiding customers through complicated implementations. - Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions. - Consultative communication skills with the ability to tailor a message for your audience. You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences. Requirements - Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations (preferred). - Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development (preferred). - Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) (preferred). Benefits - Equity to employees. - Competitive package of additional benefits, including health, dental & vision. - Retirement with company contribution. - Parental leave & reproductive or family planning support. - Mental health & wellness benefits. - Generous PTO and company recharge days. - Learning & development stipend. - Work from home stipend. - Cell phone reimbursement. - Sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.