• Handle all incoming corrections-related calls and manage ongoing tasks • Process and manage all leads, ensuring timely follow-ups • Monitor systems for client release dates and take appropriate action • Schedule and coordinate calls, assigning them to intake specialists as needed • Make contact with leads upon their release date and address any additional needs they may have • Send information to an intake specialist for application filing once contact is made with a client • Oversee all existing tasks related to client needs • Perform other tasks as required to support the needs of clients effectively

• Manage and respond to customer inquiries through email and international support channels, ensuring clear and professional written communication. • Process and support international orders, including customs documentation and commercial invoice preparation. • Work with internal departments to resolve customer concerns and ensure timely resolution. • Operate with a strong working knowledge of standard operating procedures and company policies, completing tasks with minimal supervision. • Support ad hoc projects and departmental initiatives as assigned. • Maintain clear and professional communication with customers and internal teams regarding case status and next steps.

• Handle member queries across multiple channels, including emails, telephone, and social media. • Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members. • Act as the voice of the customer by gathering feedback and sharing insights with your team. • Communicate clearly and effectively, ensuring information is always shared clearly and concisely. • Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.

Role Description Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs. - Build and maintain strong, long-lasting client relationships - Ensure the timely and successful delivery of our solutions according to client needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment - Assist with challenging client requests or issue escalations as needed - Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules. Qualifications - Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales - Strong communication and interpersonal skills - Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment - Empathetic understanding of client needs and the ability to address them effectively - Ability to address challenges and proactively offer solutions Company Description We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.