• Handle member queries across multiple channels, including emails, telephone, and social media. • Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members. • Act as the voice of the customer by gathering feedback and sharing insights with your team. • Communicate clearly and effectively, ensuring information is always shared clearly and concisely. • Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.

Role Description Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs. - Build and maintain strong, long-lasting client relationships - Ensure the timely and successful delivery of our solutions according to client needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment - Assist with challenging client requests or issue escalations as needed - Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules. Qualifications - Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales - Strong communication and interpersonal skills - Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment - Empathetic understanding of client needs and the ability to address them effectively - Ability to address challenges and proactively offer solutions Company Description We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

Role Description Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division. - Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues. - Documents customer inquiries and related customer data electronically. - Assists service team(s) with back office support functions. - Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures. - Supports department goals by achieving established service standards and metrics. Qualifications - High school diploma or equivalent. - 0-2 years of related experience; contact center, customer service, dental office and/or insurance experience is highly preferred. - Ability to work overtime when required to support business needs. - Excellent verbal and written communication skills; demonstrates initiative when assessing situations. - Proficient use of computer systems and keyboarding skills. Benefits - Starting pay of $18 per hour. - 401(k) Retirement Plan with company match and quarterly contribution. - Tuition Reimbursement and Assistance. - Incentive Program Bonuses. - Thrive Days - Personal time off. - Paid time off (PTO). - Health Benefits: Medical, Dental, Vision. - Health Savings Account (HSA) with employer contribution. - Well-being programs with financial rewards. - Employee assistance program (EAP). - Professional development programs. - Leadership development programs. - Employee resource groups. - StrengthsFinder Program. - Matching donations program. - Paid volunteer time – 8 hours per month. - Generous paid maternity leave and paternity leave. - Fertility, surrogacy and adoption assistance. - Backup child, elder and pet care support. Company Description Ameritas is an insurance, financial services and employee benefits provider. Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you’ll find energizing work challenges, flexible hybrid work options, and time for family and community. Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. Application Deadline This position will be open for a minimum of 3 business days or until filled. This position is not open to individuals who are temporarily authorized to work in the U.S.

• The VP, Customer Experience and Success will focus on every post-sale motion. • Make that conviction operational across Procare's four customer-facing functions: Named CS, Digital CS at Scale, Technical Account Management (TAM), and Procare University & Customer Marketing. • Owns the Enterprise and Mid-Market book with a strategy for retention and expansion outcomes. • Responsible for building and maintaining senior-level relationships with key enterprise customers. • Ensure the Director of CS at Scale is building toward a model that measurably reduces churn and improves activation across the pooled book. • Manage Technical Account Managers who provide deep functional product expertise. • Set the vision for a scalable, integrated customer education experience.