Application Support Tech - Yardi Affordable

Application EngineerApplication EngineerFull TimeRemoteMid LevelTeam 1,001-5,000

Location

United States

Posted

28 days ago

Salary

$30 - $34 / hour

Seniority

Mid Level

Job Description

Application Support Tech - Yardi Affordable

CONAM Management Corporation

Role Description The Business Application Tech - Affordable Experience will work cooperatively with our associates, internal resources, and vendors to resolve issues related to our business application software. By understanding, analyzing, prioritizing, and resolving incidents in a timely and professional manner, the Business Application Tech - Yardi Affordable will contribute to the excellent customer service experience that employees and customers of CONAM are accustomed to receiving. Qualifications - High school diploma or GED required; college education or equivalent certification path preferred. - Minimum (2) years of experience supporting Yardi affordable property management in a support position. - Knowledge of affordable housing programs (HUD, LIHTC, HOME) required. - HCCP/COS certification or equivalent a plus. - Strong Microsoft Office skills including Excel spreadsheet generation and management. - Knowledge of basic accounting principles a plus. - Experience working in a fast-paced support environment, keeping track of multiple simultaneous priorities. - Effectively communicate (written and verbally) with individuals at all organizational levels. - Ability to gather, interpret information effectively and conduct research into a wide range of subjects as required. - Strong organization skills including prioritization of tasks and attention to detail. - Proven ability to manage multiple assignments under tight deadlines. - Function well in a team as well as a setting with limited supervision. - Robust problem-solving and logical analysis skills, as well as effective troubleshooting and diagnostic skills. - Strong interpersonal skills including verbal, written communication skills and excellent listening skills. - Excellent track record of delivering accurate, high-quality, enterprise grade solutions. - Commitment to excellent customer service for internal and external customers. Requirements - Provide expertise with our affordable property management software systems to issues timely for our customers and team members. - Document, track and monitor all incidents and provide a timely resolution; test and verify fixes to ensure resolution; generate knowledge articles for technicians and requestors. - Utilize service desk software to manage incidents and service requests. - Communicate effectively with all users with a focus on the end user reassessing/resolving issues as appropriate. - Manage user expectations through constant communication in a courteous and professional manner. - Partner with all application vendors and escalations of critical or stalled issues and roadmap alignment. - Testing of application upgrades and custom reports. - Creation of custom articles to provide tools for our associates to resolve their issues without needing to engage with IT. - Partnering with other teams within the department to look for efficiencies and process improvement opportunities. - Configure affordable Projects and related setup as new properties are onboarded in Yardi Affordable. - Develop plans to configure Yardi Affordable in existing conventional properties that have affordable units in their mix. - Create checklists so progress can be clearly measured and communicated to Operations team. - Enter affordable rent changes as needed per client request and in compliance with applicable management agencies. - Partner with Compliance department to make sure Income Limit updates are imported or entered as needed to ensure we are in compliance. - All other duties as assigned. Benefits - Medical, dental, vision insurance. - Pet insurance. - Life insurance and identity theft protection. - Paid sick and vacation time. - 401(k) plan with company match. - Flexible Spending Accounts (FSAs). - Employee Assistance Program (EAP). - Additional perks: Service award days, floating holiday, early earned wage access, and more.

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