Job Title: Technical Onboarding Specialist Location: Remote, USA Clearance: Public Trust Type: Full-time, W2 About VivSoft: VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in the federal space. Our work culture fosters collaboration, creativity, and continuous learning. Job Summary: We are seeking a Technical Onboarding Specialist to support adoption and training for modern data and AI platforms. This role will work closely with technical teams to translate complex platform capabilities into clear onboarding materials, structured training programs, and user-friendly documentation. The ideal candidate will have strong experience with Lakehouse architectures, Databricks environments, and technical enablement for data engineers, analysts, and ML practitioners. Key Responsibilities: - Conduct user training sessions and FAIR data bootcamps for technical and non-technical users. - Develop onboarding materials, training labs, templates, and knowledge base documentation. - Capture requirements from technical staff and translate them into accessible materials for broader audiences. - Design and deliver structured onboarding programs for Data Engineers, Analysts, and ML practitioners. - Provide hands-on technical assistance to users working within the platform. - Support governance activities, including data stewardship and bias detection exercises. - Assist with change management efforts to ensure successful platform adoption. - Collaborate with engineering teams to continuously improve onboarding processes and materials. Skills/Qualifications: - Strong ability to organize and capture requirements from technical staff and translate them for non-technical users. - Deep understanding of Lakehouse architecture and modern data platforms. - Experience with Databricks SQL and MLflow. - Hands-on experience with Databricks features such as Unity Catalog, privilege models, and workspace administration. - Experience designing and delivering structured onboarding programs and technical training. - Strong understanding of change management and user adoption strategies. - Excellent written and verbal communication skills. Preferred Qualifications: - Experience supporting data engineering, analytics, or ML platform environments. - Experience creating technical documentation, knowledge bases, and training materials. - Experience supporting data governance initiatives and responsible AI practices. Benefits:  - Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for employees only)  - Life Insurance  - Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)  - 401K Retirement Plan with employer match  - Professional Development Training Reimbursement

• Maintain and update Excel spreadsheets for tracking, reporting, and administration • Support employee and client onboarding processes, ensuring documentation is complete • Track onboarding progress and follow up on outstanding requirements • Coordinate with internal teams to ensure onboarding milestones are met • Manage and organise files, records, and documentation • Assist with basic reporting and data consolidation • Handle general administrative tasks including scheduling, data entry, and email coordination • Ensure compliance with internal processes and checklists • Support ad-hoc operational and admin tasks as required

About the Opportunity Our company is growing faster than ever, and we’re looking for talented individuals with exceptional people skills to join our 100% remote team. Work from anywhere, enjoy a flexible schedule, and be part of a company that truly values your growth and success. Our Platinum Rule is: “Do more for others than you would have them do for you.” As the largest provider of life insurance in the U.S., this isn’t just a motto—it’s how we operate every day. Requirements / Responsibilities / Rewards - Flexible Work-from-Home Position: Tailor your schedule to fit your lifestyle. - Weekly Pay: Enjoy a consistent and reliable income. - Exciting Incentives: Qualify for international vacations, brand-new cars, and more. - Life Insurance Coverage: Protect yourself and your loved ones. - Health Insurance Reimbursement: Prioritize your well-being. - Retirement Plan: Plan confidently for your future. What We’re Looking For: - Ability to connect with people and build lasting relationships - Strong problem-solving skills and adaptability - Positive attitude with a passion for helping others - Comfortable working independently or as part of a team How to Apply: Submit your updated resume and compensation requirements for review. If you’re ready to join a team that values your growth and success, we can’t wait to hear from you! Note: In the interest of community wellness, all interviews will be conducted via Zoom video conferencing.

• Collects carrier/provider details: Creates LOA’s, coordinates execution between parties, validates finalized copies. • Manages data collection, status tracking, and communications regarding: LOAs, Accounts/FANs, Carrier Portal Access, Credential logging - 1Password, Paper invoice conversion, PO box redirection, Invoice Collection Configuration for standard allocation/audit/reconciliation/ rules. • Leads the efforts and configures the below w/ coordination with the Invoice Team: Initial invoices upload, Audit/Reconciliation, Data/Mappings validation, Optimization + presents results + coordinates the implementation, Fulfilment tasks/catalog/API configuration. • Participates in customer UAT • Assists operational onboarding manger in the creation of documentation of operational processes established during onboarding for Operations team (Optimization, Fulfillment, Audit/Reconciliation/Cost Allocation) • Participates in operational go-live readiness sign-off