• Collects carrier/provider details: Creates LOA’s, coordinates execution between parties, validates finalized copies. • Manages data collection, status tracking, and communications regarding: LOAs, Accounts/FANs, Carrier Portal Access, Credential logging - 1Password, Paper invoice conversion, PO box redirection, Invoice Collection Configuration for standard allocation/audit/reconciliation/ rules. • Leads the efforts and configures the below w/ coordination with the Invoice Team: Initial invoices upload, Audit/Reconciliation, Data/Mappings validation, Optimization + presents results + coordinates the implementation, Fulfilment tasks/catalog/API configuration. • Participates in customer UAT • Assists operational onboarding manger in the creation of documentation of operational processes established during onboarding for Operations team (Optimization, Fulfillment, Audit/Reconciliation/Cost Allocation) • Participates in operational go-live readiness sign-off

Customer Success Leadership - Own the end-to-end customer experience and define scalable customer success strategies to support growth. - Establish and track KPIs, processes, and team goals aligned with business objectives. - Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. Sales Enablement & Channel Coordination - Enable the consultative sales process through client communications across email, SMS, and social platforms. - Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools. - Support third-party and social commerce sales channels in coordination with marketing and sales teams. Post-Sales Operations & Aftersales Support - Manage client onboarding and equipment setup, coordinating installations with technical service partners. - Respond to customer inquiries regarding product use, service needs, and ongoing support. - Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. Shipping, Damage, and Returns Management - Lead customer communications related to logistics, damages, and return claims. - Work with logistics teams to ensure fast, clear resolutions and optimize related processes. Process Improvement - Monitor recurring operational pain points and identify opportunities for automation or process streamlining. - Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.

The Property Onboarding Coordinator is responsible for a smooth onboarding experience for new properties we begin managing. The Property Onboarding Coordinator also is the primary point of contact for homeowners associations (HOAs) that we manage properties in, manages the activation/cancellation of utility services, and assists the Leasing Department with one-off tasks and overflow work. Duties and Responsibilities: - Front line for the prospective tenants call queue and able to answer commonly asked questions. - Escalate prospective calls to the correct internal resource, when applicable. - Manage general email mailboxes - Collect HOA governing documents for new and existing properties. - Establishing utilities for properties beginning management and canceling utilities for properties canceling management. - Entering new properties into management systems. - Clerical and data entry tasks for all routine management. - Assist with Leasing Manager and field team one-off tasks as assigned. - All other duties as assigned. Skills and Qualifications: - Experience working in real estate, property management, or a strong administrative and customer service background. - Proficiency in G-Suite applications (Gmail, Drive, Word, Sheets) and property management software. - Strong organizational and time management skills. - Excellent communication and negotiation skills. - Good customer service skills. - Internet speed must be a minimum of 50 Mbps. - This position is fully remote and you can reside in any geographic location but you must be able to work 8:30 -5:00 PST. hours - Annual Rate of Pay: $18,720 ($9/hr.) EEO Statement: Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law. Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit: www.dhs.gov/E-Verify.

• Coordinate the full onboarding process for new hires, including communication, documentation, and HRIS setup. • Lead remote sessions covering benefits and total rewards offerings. • Maintain accurate new‑hire data in the HRIS and internal systems. • Assist with background check coordination and follow-up. • Assist employees with benefits enrollment, eligibility questions, and life event changes. • Support the administration of FMLA and 401(k) processes. • Support annual open enrollment, including communications and system updates. • Partner with benefits vendors to resolve employee issues and ensure positive outcomes. • Maintain compliance with federal and state benefits regulations. • Maintain accurate employee records and ensure ongoing data integrity. • Support leave administration and other employment-related processes. • Assist with audits, reporting, and continuous improvement of HR processes. • Support People & Culture initiatives that enhance the employee experience. • Contribute to developing and enhancing benefits and HR operations procedures.