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Transforming the health of the communities we serve, one person at a time.
Service Delivery Manager
Location
Florida + 3 moreAll locations: Florida | Michigan | Missouri | Texas
Posted
127 days ago
Salary
$23 - $39 / hour
Seniority
Senior
Job Description
Service Delivery Manager
Centene Corporation
• Serve as the primary point of contact and liaison between account management and specialty pharmacy operations • Responsible for facilitating the resolution of specialty pharmacy escalated issues from the account management team's payer clients • Investigate and provide resolution to payer concerns regarding specialty dispenses to members • Analyze and monitor payer complaints to identify trends; develop and implement action plans to maintain high levels of quality service • Collaborate with account management and specialty pharmacy operations departments to investigate and resolve all issues • Expedite urgent orders and follow through to dispense • Document and provide status updates on outstanding issues • Monitor high risk members and prescriptions to mitigate risk • Work with internal teams to enhance processes based on expertise and client insight • Mentor, develop and train newly hired team members as assigned • Performs other duties as assigned • Complies with all policies and standards
Job Requirements
- Associate’s degree in related field or equivalent experience
- 5+ years’ experience in pharmacy operations (intake and insurance verification, call center)
- Knowledge of pharmacy operational processes (intake and insurance verification, call center, pharmacy dispensing)
- Experienced ScriptMed user
Benefits
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
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