• Analyze claims and EMR data to evaluate program performance, including cost, utilization, and clinical outcomes • Support development of ROI analyses and performance reporting for clients and prospective clients • Build and maintain recurring and ad hoc analyses, ensuring accuracy and clarity of results • Translate business questions into structured analyses with guidance from the Director • Identify trends, outliers, and key drivers within healthcare data and clearly communicate findings • Partner with clinical, client success, and internal teams to support decision-making and continuous improvement • Contribute to the development and standardization of reporting, data processes, and analytical approaches • Prepare clear, concise summaries and presentations for internal and external stakeholders

• Execute components of OCM strategies, including stakeholder engagement, communications, and training plans • Conduct change impact assessments and stakeholder analyses with moderate guidance • Track, analyze, and report on adoption metrics, risks, and feedback • Identify gaps and recommend improvements to change approach • Own development of executive-ready PowerPoint presentations for leadership updates, steering committees, and program communications • Translate complex business, technical, or operational content into clear, structured, and visually compelling narratives • Design slides that effectively communicate key messages using frameworks, visuals, and data storytelling techniques • Elevate and standardize presentation quality across workstreams • Develop and manage internal communications (emails, announcements) aligned to the change strategy • Create high-quality deliverables such as job aids, FAQs, and quick reference guides • Partner directly with stakeholders and SMEs to shape messaging and ensure clarity and consistency • Design and develop training materials, including presentation decks and supporting resources • Support or facilitate training sessions and workshops as needed • Incorporate feedback and continuously improve training effectiveness

Role Description This is a remote role that may only be hired in Arizona, Idaho, North Carolina, South Carolina, Tennessee, or Texas. The Business Analyst II - Performance & Analytics role performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. Assesses current practices, collects information and industry trends, and creates specifications to support business operations. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements. - This role may be hired as a Business Analyst III depending on experience level of the candidate. Responsibilities - Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output. - Operational Support - Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units. - Identifying Objectives - Determines overall business needs through analysis and reporting. Suggests strategies to achieve company and department goals. Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group. - Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. Qualifications - Bachelor's Degree and 3 years of experience in System Support or Analytics - OR - High School Diploma or GED and 7 years of experience in System Support or Analytics - Preferred Qualifications: - Bachelors Degree - Experience in data analytics, system support, banking, and compensation analytics - Experience working with SQL, Alteryx, advanced Excel, PowerPoint - Knowledge of Tableau, Cognos, Power BI, Jira - Knowledge of risk management policies and procedures for a LFI - Strong communication skills both oral and written; can communicate to all levels - Attention to detail, quick learner, flexible, collaborator, comfortable with ambiguity, strong presentation skills Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description Are you an Epic Willow Ambulatory Analyst? Bring your Epic build expertise to Tower Health and play a key part in implementing, developing, and maintaining the Epic system along with third-party systems. This role is primarily remote with a preference for those residing in Eastern and Central time zones. - Analysis: - Investigating processes to understand operations. - Researching, analyzing, and understanding workflows of end users. - Building & Testing: - Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes. - Appropriately configuring systems to improve processes, add efficiencies, and promote patient safety. - Troubleshooting: - Resolving integration/mapping issues. - Methodically approaching problems or processes to troubleshoot and resolve. - Developing application and integrated test scripts. - Participating in thoroughly testing builds. - Providing on-call support based on application needs. - Independently Interacting: - Establishing credibility at all levels and building partnerships with customers and colleagues. - Working closely with Senior Analysts and technical IT staff to implement, upgrade, and support software systems. - Comfortably presenting information to colleagues and end users and tailoring communication to the audience. - Communicating, collaborating, and sharing knowledge with the team. - Developing Knowledge/Skills: - Obtaining an in-depth knowledge of the Epic platform for the supported application. - Having a general knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise. Qualifications - Experience with Epic Willow Ambulatory build along with Epic Willow Ambulatory certification required. - Excellent communication skills and customer-service oriented. - Collaboration with IT staff and end users is key for this position. - A basic understanding of the Windows environment and an eagerness to learn, support, and tenaciously troubleshoot supporting technologies. - Bachelor’s degree is preferred. Combination of relevant education and experience may be considered in lieu of degree. - Proven critical thinking skills, follow through, and attention to detail. Company Description Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes: - Reading Hospital - Phoenixville Hospital - Pottstown Hospital - St. Christopher's Hospital for Children (in partnership with Drexel University) Committed to academic medicine and training, Tower Health offers various programs, including: - Residency and fellowship programs - The Drexel University College of Medicine at Tower Health - The Reading Hospital School of Health Sciences Additionally, the system provides a wide range of healthcare services, such as: - Reading Hospital Rehabilitation at Wyomissing - Home healthcare via Tower Health at Home - TowerDirect ambulance and emergency response - Tower Health Medical Group - Tower Health Providers (a clinically integrated network) - Tower Health Urgent Care facilities across its service area