Dandy logo
Dandy

Helping dentists achieve more by making the entire lab process digital — and effortless.

Account Manager, SMB Dedicated

Account ManagerSalesFull TimeRemoteMid LevelTeam 501-1,000Since 2020H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

42 days ago

Salary

$85K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Account Manager, SMB Dedicated

Dandy

• Own a portfolio of multi-location accounts and drive NRR through proactive planning and engagement. • Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization. • Use a mix of service and commercial skills to guide practices through critical moments in the Dandy journey. • Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities across sites. • Identify and execute upsell and cross-sell opportunities within each parent account. • Drive activation of additional doctors and scanners within existing practices. • Lead expansion into new practice locations, ensuring consistent onboarding and alignment with parent-level goals. • Build and maintain strong, long-term relationships with executives, doctors, and/or practice managers across all locations. • Serve as a strategic consultant, offering tailored solutions and guidance to align with customer objectives. • Negotiate contract terms with key stakeholders and implement churn-reduction strategies. • Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations. • Develop a deep understanding of dental practice operations and the competitive digital dentistry landscape. • Communicate confidently in the “language” of clinicians to provide consultative problem-solving and drive adoption. • Stay informed on product updates, scanner capabilities, and market trends to add strategic value in every interaction. • Experiment with new tactics, talk tracks, and engagement models to improve retention and expansion. • Collaborate across teams to ensure customers receive timely, consistent support during every stage of their journey. • Capture and share Voice of Customer insights to influence product and operational enhancements. • Contribute to playbook development that scales successful multi-location engagement strategies company-wide.

Job Requirements

  • 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.
  • Proven track record of upselling, cross-selling, and growing complex account portfolios.
  • Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations.
  • Comfortable spending 60%+ of your day engaging with clients by phone or video.
  • Highly analytical with the ability to interpret data dashboards to inform strategy.
  • Empathetic, curious, and passionate about understanding customer pain points.
  • Strong communicator with exceptional organization, follow-through, and problem-solving skills.
  • Self-motivated, performance-driven, and adaptable to a fast-paced environment.

Benefits

  • healthcare
  • dental
  • mental health support
  • parental planning resources
  • retirement savings options
  • generous paid time off

Related Job Pages

More Account Manager Jobs

Dynatrace logo

Government Expansion Account Manager - Brasilia

Dynatrace

Dynatrace is a global application performance management software firm and a former member of Compuware. As an employer, the company is in support of helping its team achieve a hea

Account Manager42 days ago
Full TimeRemoteTeam 5,200Since 2005

Your role at DynatraceWe are looking for a candidate to fill a newly created position as an Government Expansion Account Executive in Brasilla. In this role, you will drive sales growth through targeted acquisition and expansion efforts across various industry segments. It’s all about a “land and expand” approach amongst enterprise-grade organizations. As part of your responsibilities, you’ll oversee 7 to 10 existing customer accounts. Your focus will be on nurturing these relationships and expanding partnerships. Additionally, you’ll engage with 5 to 8 potential customers, introducing them to our offerings. After successfully converting prospects, you’ll have the chance to maintain those accounts and explore opportunities for upselling and cross selling our solutions. Collaborating closely with our high-performing sales professionals, SDRs, and partners, you’ll be on the path toward achieving ultimate success. - Execute on territory plans to deliver maximum revenue potential within a pool of regionally focused Enterprise accounts. - Collaborative pre-defined SE support based on region. 7-10 customers, 5-8 prospects, with 18 total accounts. - Drive new logo customers whilst also focusing on expanding Dynatrace usage within existing accounts. - Consult with Vice President and C-level executives to develop and implement an effective enterprise-wide strategy that maximizes the value delivered by Dynatrace; position Dynatrace relative to the competition. - Generate velocity by establishing Dynatrace in new markets through product demonstrations, in-market events and account specific initiatives. - Develop a contact network within named accounts and channel partners to ensure Dynatrace can be sold broadly and effectively. - Work closely with Dynatrace functional areas such as sales engineering, marketing, legal, finance and other lines of business to develop and execute a solution strategy to meet customer business needs. - Ensure your customers’ implementations are wildly successful. What will help you succeedMinimum Requirements: - HS diploma or GED AND a minimum of one year of experience in closing enterprise software sales. - 5+ yrs experience selling into Brazilian Government Entities Preferred Requirements: - You show a successful track record in Enterprise software sales across many business functions within the executive level of a customer. - You can manage sales cycles within complex organizations, while compressing decision cycles. - You have outstanding organizational and communication skills (written and oral, negotiation and presentations skills). - You are confident in building a diverse territory plan and have familiarity in leveraging a sales ecosystem. - You have proven experience in acquiring new business. - You thrive in high-velocity situations and can think/act with a sense of urgency. - You are a motivated and tenacious self-starter who consistently delivers high performance against quota, driven by VP- and C-level relationships. - You know how to build and execute business plans and sales plays. - You know how to collaborate and co-sell internally across all supporting resources to maximize your effectiveness and advance the sales process (familiar with MEDDPIC). You are familiar with the observability and modern application market. Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all - A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Brazil
Full TimeRemoteTeam 1,001-5,000H1B Sponsor

• grow and maintain strong relationships with Distributors, Dealers, and construction professionals • achieve sales, margin, and market share goals • optimize local distribution and increase product awareness • collaborate with internal teams for promotions and programs • track KPIs and business performance

Florida
$70K - $110K / year
Peaksware Holdings, LLC logo

Customer Success Account Manager

Peaksware Holdings, LLC

We help people achieve their best through deliberate practice.

Account Manager42 days ago
Full TimeRemoteTeam 201-500H1B No Sponsor

• Manage a high-volume book of business within our scale segment, leveraging "one-to-many" strategies to drive renewals and expansion opportunities. • Grow your assigned book of business by anticipating and proactively servicing your customers' needs, using data to identify opportunities for deeper adoption across your territory. • Monitor client accounts, listen to customer feedback, and ensure customer satisfaction, acting as a representative of the customer internally. • Meet or exceed a quota of renewals and expansions. • Respond to inbound communications in a timely fashion, process orders, activate subscriptions, and in coordination with the Implementation and Support team, provide training and support when needed to assigned accounts. • Maintain accurate client records, keeping track of changes such as point of contact, contract updates, activities, notes, and renewals in Hubspot. • Partner with sales to drive the upsell of subscriptions in organizations, thus increasing the overall revenues and the number of high-value and mid-value accounts. • Negotiate contracts and pricing with current customers as a part of the expansion motion, identifying opportunities to offer additional solutions. • Provide updated information to the client about new and/or improved products or services to make upsells. • Collaborate with management and cross-functional teams on efforts to forecast and identify growth opportunities within your territory. • Create and execute "human-centric" customer marketing materials, including automated email sequences, in-app guides, etc. that feel like a 1:1 conversation. • Develop digital success motions that guide customers through key milestones in their journey without requiring manual intervention for every step. • Write compelling, brand-aligned copy for customer outreach that educates users on best practices and drives deeper product adoption. • Partner with the team to co-design the logic for automated customer journeys. • Leverage the tech stack (Hubspot and automation tools) to organize daily tasks and build workflows that make managing hundreds of accounts seamless.

Colorado
$23 - $38 / hour
INFICON logo

Key Account Manager – Senior

INFICON

Inspired by visions. Proven by success.

Account Manager42 days ago
Full TimeRemoteTeam 1,001-5,000Since 1997H1B Sponsor

• Drive sales growth and market expansion for INFICON products • Identify growth opportunities for INFICON’s product portfolio • Build and maintain strong customer relationships • Provide technical guidance and expertise on INFICON products • Manage comprehensive account activities including quotes and sales contracts • Collaborate with Segment Manager and Strategic Account Director

Oregon
$120K - $150K / year