Role Description This is a fully remote, 1099 contract opportunity for educators with mild to moderate support needs or extensive support needs. California certification is required. - Daily Rate: $300-325; rates are negotiable and subject to change - Schedule: 7:30am-3:30pm PST - LiveScan Fingerprinting will be required, and must live near a LiveScan location or be willing to drive to one. - Teach the curriculum of the school on the district virtual platform. - Attend district PD + faculty meetings. - Record student progress. - Partner with an in-class facilitator who is physically in class with students. - Join our pool of educators who have access to our educator portal to select jobs aligned to your certification as they become available. - This is a 1099 Independent Contractor position following the school district's calendar. - Immediate start dates are based on available placement opportunities upon completion of the application process. Qualifications - Must be authorized to work in the United States. - Must currently hold a valid Support Needs Certification in California. - Minimum of 3 years of experience as a professional educator. - Must have a Bachelor's Degree from an accredited college/university. - Laptop or desktop computer, webcam, headset, and reliable internet access. - Prior online teaching experience is a plus! Requirements - Participate in a virtual skills teaching demonstration. - Submit a background check as part of the application process. Benefits - This is a contract position and does not include benefits. Company Description Fullmind partners with hundreds of U.S. schools to ensure every child has access to education. We fill teacher vacancies by live-streaming certified educators directly to students. As a Fullmind educator, you’ll deliver virtual instruction and guide students to course completion! Learn more: https://www.fullmindlearning.com/teach

• Own the member support queue end-to-end — triaging, responding to, and resolving inbound email inquiries with care and consistency • Handle phone callbacks from our main support line, returning calls within defined SLA windows • Manage membership and account inquiries including cancellations, billing questions, banking and account servicing issues • Identify and escalate issues that require input from our Guidance, Bank / Investing Ops, or Engineering teams • Contribute to building our internal knowledge base, macro library, and documentation • Flag recurring issues and help develop solutions so the same problems stop landing in the queue • Support new hire onboarding as the team grows, sharing what you know about common member questions and how to handle them well

• Serve as the first point of contact for prospective patients and referring providers via phone, web forms, referrals, and text communication. • Explain the treatment process, answer common patient questions, and use provided training resources to handle basic inquiries accurately. • Ask intake-related medical history questions, including past and current medications, and document information carefully. • Create and update patient records in the CRM and EMR. • Help patients complete required forms, review submissions thoroughly, and follow up on missing or incomplete information. • Schedule telehealth evaluations with providers, coordinate next steps based on approval status, and arrange induction-phase appointments, including twice-weekly sessions for the first four weeks. • Verify insurance benefits, call payers when needed, and initiate prior authorizations through payer portals or by phone. • Guide patients through the intake and treatment process, especially when they need help with portals, forms, or appointment logistics. • Escalate complex insurance or clinical questions to the appropriate internal team while keeping the patient moving through the process.

• Provide procedure (in-person and remote) support for SPRINT® PNS • Ensure consistent delivery of SPRINT clinical best practices • Travel to accounts nationwide to provide case coverage when local support is unavailable or in markets without dedicated local representation • Support new account onboarding and case support in collaboration with the Director of National Accounts • Collaborate with territory leadership to support rapid adoption of SPRINT therapy • Provide hands-on training for physicians, advanced practice providers, and clinical staff with the goal of independent account delivery of SPRINT therapy • Deliver training to healthcare providers on: SPRINT therapy fundamentals, patient selection, procedural workflow, troubleshooting • Serve as a clinical resource for health care providers adopting SPRINT therapy • Support patient pre-education and follow-up support to ensure continuity of care throughout the SPRINT therapy period • Support patient experience initiatives when needed • Assist Director and SPRcare to ensure new provider account set-up execution • Assist with Purchase Order Collection • Ensure proper inventory at Independent Accounts or accounts with commercial stocking • May accompany Director or Sales Leadership on sales calls • May provide training and support to new field clinical specialists/case support specialists • Assist in creating/managing leads, contacts, and accounts in SFDC • Assist in the development, distribution, and key reporting metrics of email campaigns • Must keep all credentialing requirements current • Performs other related duties as assigned • Complies with all aspects of the Corporate Compliance Program • Submits product complaints in accordance with company procedures