Role Description - Convert inbound leads from Instagram campaigns into scheduled appointments through timely and effective follow-up. - Manage and coordinate referrals from physicians and partner providers, ensuring seamless patient intake. - Schedule, confirm, and reschedule patient appointments while maintaining calendar accuracy. - Communicate professionally with patients in both English and Spanish, providing clear guidance and support. - Perform insurance verification, including eligibility checks and benefits clarification. - Maintain accurate and up-to-date patient records in Reviva EHR. - Handle administrative tasks such as data entry, documentation, and follow-up tracking. - Deliver exceptional customer service, addressing patient inquiries and concerns promptly. - Collaborate with internal teams to ensure smooth patient flow and operational efficiency. - Track lead conversion and appointment metrics to support performance goals. Qualifications - Bilingual proficiency in English and Spanish (required). - At least 1 year of proven experience in appointment setting, lead conversion, or patient coordination. - Background in healthcare administration or medical virtual assistance preferred. - Experience with insurance verification and patient eligibility checks. - Familiarity with EHR systems (experience with Reviva EHR is a plus). - Strong communication and interpersonal skills. - Excellent organizational and multitasking abilities. - Ability to work in a fast-paced, patient-focused environment. - Proficient in CRM tools, scheduling platforms, and basic administrative software. - Results-driven mindset with attention to detail. Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory). - Must be available for video meetings with your camera on (when needed). Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description ADF Medical is looking for energetic, personable, and motivated Remote Appointment Setters to connect potential patients and clients with our medical team. This is a straightforward, high-impact role where your conversations directly grow our business. No hard selling — just friendly, professional outreach. Responsibilities - Contact potential patients and clients via phone, email, and chat - Introduce ADF Medical services and schedule consultations or appointments - Follow up with leads who have expressed interest - Maintain and update appointment schedules in our system - Meet daily and weekly appointment setting targets - Deliver a warm, professional, and helpful experience on every interaction - Report daily activity and results to the team leader Benefits - Base pay plus performance bonuses - Flexible scheduling - 100% remote - Paid training provided - Health benefits for full-time employees - Clear path to sales and account management roles

Role Description We are looking to hire an efficient scheduler to ensure that patients are correctly scheduled for appointments and procedures. The scheduler’s responsibilities include: - Scheduling, rescheduling, and canceling patient appointments as required. - Answering patients’ questions regarding basic medical tests and procedures. - Providing instructions to patients to ensure that they are prepared for examinations and procedures. - Confirming patient appointments. - Courteously receiving incoming telephone calls and taking messages as needed. - Explaining financial requirements and obligations to patients and entering payments into the practice management system. - Scheduling referral appointments and follow-ups. - Verifying insurance details and informing patients of un-covered fees. - Filing documents and organizing supplies. To be successful as a scheduler, you should be helpful and courteous when answering telephone calls. Ultimately, an exceptional scheduler should be able to build and maintain a good rapport with referring physicians and staff. Qualifications - High school diploma or GED. - Post high school education is advantageous. - Proven experience working in a medical office. - Working knowledge of medical terminology and medical insurance plans. - Proficient in Microsoft Office applications (Word, Excel, Outlook). - The ability to type and file accurately. - Excellent communication and organizational skills. - Good telephone etiquette. Company Description

Role Description Acentra Health is looking for a Scheduling Coordinator to join our growing team. As a Scheduling Coordinator at Acentra Health, you will play a crucial role in our business operations by ensuring timely assessments for Medicaid beneficiaries. You will work directly with beneficiaries, providers, and assessors to meet required assessment turnaround times and address customer needs related to scheduling. In this full-time remote role, you will serve as a key liaison between these parties, helping to ensure seamless communication and coordination while supporting efficiency and effectiveness of our services. - Utilize automated systems to schedule assessments for completion by Registered Nurses for both in-home and facility settings, in line with contracted metrics and deliverables. - Ensure accurate and timely documentation of all interactions during the scheduling process within both the states and proprietary systems. - Initiate outbound communication with beneficiaries and providers to efficiently schedule all assessments for completion and ensure routing efficiency. - Respond to inquiries and requests regarding assessments, scheduling conflicts, and complaints, providing prompt and effective resolutions. - Develop and maintain a thorough understanding of internal policies, procedures, and services, both departmental and operational. - Consult with the supervisor on complex or unresolved issues and precedent-setting decisions to ensure appropriate resolution. - Strong attention to detail, ensuring accuracy in all tasks. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications - High school diploma or GED equivalent required. - Minimum of 1 year of Customer Service experience within the Healthcare industry. - Minimum of 1 year of Scheduling experience. - Minimum of 1 year of Outbound Calling experience, preferably in a Call Center environment. - Strong written and verbal communication skills, with demonstrated interpersonal, organizational, and time management abilities. - Proven professionalism, adaptability, and reliability under pressure, with the ability to work independently and manage responsibilities with minimal supervision. - Proficiency in Microsoft Office programs, along with access to high-speed internet and a secure, private work environment free from distractions. Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more. Compensation The pay for this position is listed below. "Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level." Pay Range: USD $16.35 - USD $20.43 /Hr.