• Develop long-term, mutually beneficial relationships within our most high-value and strategic customer segment account base • Work to broaden Fleetio’s penetration across large fleet-holding enterprises and deepen use of Fleetio’s full suite of products and capabilities • Maximize Fleetio’s expansion revenue by supporting customers’ growth after they adopt our platform • Liaise between the senior-level customer stakeholders and cross-functionally within Fleetio to shape each customer’s post-sale growth journey • Deepen and broaden product penetration and solidify long-term partnerships • Uncover opportunities for expansion within existing key accounts • Drive ARR expansion by aligning our products and features with customer goals • Achieve NRR objectives by managing complex renewal contracts and processes

• Drive Competitive Sales Growth - Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence buying decisions • Drive sales performance through the skillful orchestration of positive customer experiences • Engage and Build Relationships - Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities • Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels • Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz. • Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment • Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) • Develop Deep Customer Insights and Understanding - Gather insights on the customer’s business to uncover what is important to them. Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations • Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans • Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans. • Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs. • Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions. • Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right. • Live by Sandoz Code of Ethics and Values and Behaviors.

• Represent Sandoz to key retina specialists and institutions • Accountable for understanding retina accounts and building effective account plans • Create and implement geographic business plans in collaboration with teams • Engage in value-based conversations with customers • Establish effective working relationships with opinion leaders • Collaborate to implement solutions that address unmet customer needs • Act with integrity and comply with ethical standards

• Identify and source suitable factories and manufacturing partners in China • Conduct supplier research, due diligence, and capability assessments • Establish and maintain strong relationships with partners and vendors • Negotiate pricing, terms, and production conditions • Coordinate factory visits, audits, and sample production • Act as a local representative for communication between our team and Chinese partners • Monitor production processes and ensure quality standards are met • Stay informed about market trends, supplier landscape, and risks