• Managing and facilitating projects through the site selection process into design and supporting shop openings • Driving markets and tracking competitors, retail activities, and growth patterns • Fostering relationships with HQ departments, community leaders, government officials, brokers, and landlords • Negotiating LOIs and assisting in lease negotiations with legal and franchise partners • Completing Real Estate Committee Presentations and field reviews of site selections • Maintaining communication with HQ departments and construction teams

• Implement and manage the execution of training programs developed in collaboration with the Training Development Director, ensuring alignment with organizational goals and compliance requirements. • Develop and manage data collection processes to track training effectiveness, learner engagement, and performance outcomes. • Develop project plans, timelines, and milestones for training initiatives, tracking progress and addressing any obstacles. • Ensure training content meets regulatory standards and contract requirements, compiling reports for leadership review. • Manage a team of training specialists and instructional designers, conducting performance evaluations, mentoring staff, and ensuring adherence to established training timelines and goals.

• Supervision of 4-6 Project Managers and Project Consultants, providing overall support and leadership within the services team. • Meet individually with PM's at least once a week to review projects and provide support to newer team members. • Responsible for creating new hire training, along with ongoing training for the Services Team. • Monitor administrative tasks of the Services team to ensure consistency and accuracy. • Provide escalation support and back up for the Director of Professional Services. • Join calls as needed to provide support to Project Managers when scoping custom specs. • Assist with project assignment process. • Assistance with conducting Scope Review calls with new customers. • Provide additional support for creation of specification documents. • Running professional training sessions - Internal and External. • Provide customers with subject matter and business process consultations. • Understand customer requirements, translating them into refined and specification documents. • Provide resolution to project, implementation or customer issues. • Create project documentation and procedures. • Support customers to strategize and design the integration of StarRez software with other systems. • Testing of products, custom tools or components.

• Ensure the service meets all legal and statutory requirements including (but not limited to) those related to fire regulations, health and safety at work, licensing, trading standards, employment, Care Standards Act and relevant country legislation and that all appropriate statutory notices are displayed. • Ensure that the relevant regulatory and commissioning bodies’ standards are achieved and that all staff are trained to understand and operate at this level. • Ensure that all service user documentation and records are maintained to a high standard in a timely manner, and that a programme of meaningful activities is available to all residents. Implement appropriate systems to ensure compliance with requirements. • Develop and maintain effective working relationships with senior management, peers and functional colleagues throughout the company. • Where required, ensure support/care staff are registered with the relevant body. Ensure that adequate references, appropriate criminal record/disclosure checks and relevant right to work documentation is obtained for all staff so that service users are protected. • Ensure sufficient and appropriate levels and mix of staff are recruited and rostered in accordance with service user requirements at all times. Ensure staff are inducted, trained, motivated and supported to achieve company standards and deliver the highest levels of care and customer service. • Lead the implementation of new services, drives referrals and admissions and share best practice with other sites and the wider team. • Responsible for achieving the agreed budget by maximising income, managing staffing costs appropriately and controlling other costs and expenditure. • Provide support to existing Home Managers in day to day operations ensuring that the service meets the organisational requirements for quality management, health and safety, legal and regulatory requirements, environmental policies and general duty of care.